SendGrid Reviews in May 2025: User Ratings, Pros & Cons

Simple, reliable, bulletproof

What do you like best? I primarily use the SendGrid API equipping websites with reliable email delivery. SendGrid's WordPress plugin takes minutes to set up and is completely reliable. The cativity activity installed by the plugin in the WordPress dashboard makes it easy to see that delivery is happening as expected. The plugin makes it easy to verify correct setup and see that my clients are, indeed, receiving a flow of email (even when I am not the recipient. What do you dislike? ...

Non-Technical Reviewer But Still a Fan

What do you like best? I use SendGrid to send emails from within AirTable. The integration works great. Statistics on whether the emails are being opened or not are generally not my top priority. Even so, I do occasionally check SendGrid to see how many of the emails are being opened and it is nice to see that all of that is being tracked. What do you dislike? The only problem I have with the software right now is that AirTable does not include an interface that allows for sending HTML ...

Saved my site!

What do you like best? Send Grid does a great job sending all of the emails for my site. I have tens of thousands of visitors each month who receive emails and send grid helps me. It saves my site from being marked as spam and helps ensure that emails get delivered favorably. It also sped up my site because when I was processing all those emails through my own server, my site was failing constantly. What do you dislike? I have had no issues with Send Grid - someone set it up for me and ...

Best Bang for Buck!

What do you like best? Sendgrid allows me to send my emails direct through its servers from my preferred email client using the address I've associated with it, rather than forcing use of its own web interface. What do you dislike? Other than being a cheapskate who wishes everything was free, nothing! Recommendations to others considering the product Everyone's needs vary, but at its price point Sendgrid was clearly the best option for my product and niche. What business problems ...

Send Grid

What do you like best? I like that i can use sendgrid from any wordpress instance i use and it works to send emails. What do you dislike? I dont have too many dislikes from sendgrid, i also dont use all it has to offer. I guess I can always complain about price, It would be nice if it was free. But nothing in the world is free haha. Recommendations to others considering the product It is a great SMTP service i hope to use more of what it has to offer in the future. What business ...

Good service flexible platrorm

What do you like best? everything is straight forward and intuitive Ther r was easy to find guidance online and sendgrid resources were easy to follow for someone who knows nothing about the platform. The website was always well presented and there was no issue finding help in the website. I really dont have anything else to share about send grid. my experience was a bit more limited What do you dislike? Not many suggestions on application of your many tools Not knowing ...

Sendgrid works flawlessly with everything I already use.

What do you like best? I like how easy it was to get started. I plugged my sendgrid info into the shopping cart system I use, and it was firing off receipt emails in minutes for me (with better email deliverability than I've seen in ages. What do you dislike? I'm not a power user, so I haven't come across anything so far that didn't work perfectly right out the gate. If I had to nitpick though, I guess I'd pick different typography for their website ;-P Recommendations to others ...

It's not often I leave a review but I…

It's not often I leave a review but I felt I should after experiencing such bad service.1 We still had issues with our emails going into spam as the IP's are blacklisted by a lot of major domains - not what you'd expect from this kind of service2 Our account was suspended three times, all of which were deemed to be false positives and I was then unsuspended by the compliance team. This is all well and good, other than for the fact that I didn't actually know we'd been suspended until ...

Reliability in email

What do you like best? My website sends a fair bit of email to customers related to services that they are getting from me--confirmations, reminders, cancellations. It is essential that they receive these emails and I have found that my messages ALWAYS get through. I never hear from customers that my email goes to the spam folder. It is delivered and I value that highly. I also really value the open tracking and click tracking that Sendgrid provides as it better enables me to see that ...

I would recommend to use Sendgrid

What do you like best? We are b2b platform for igaming and support our customers also by sending CRM email messages to end users. Sendgrid fits the best for this purpose because of possibility to white label senders What do you dislike? Really annoying the stats report. I can't see it in one display by horizontal and need to scroll it all the time and I have no option to customize it somehow. Also, mailbox providers deliverability report is not useful, would be much better to see top10 ...