SendGrid Reviews in May 2025: User Ratings, Pros & Cons

Started off great, but eventually price went up substantially and had many problems with shared IP

What do you like best? The price at first was great. It was something like $2/month. We used for a couple years with no problems. It's also very easy to integrate with. What do you dislike? We were on a shared IP address plan for a couple years with very little issues. Then our email stopped being delivered to a lot of people. We had to upgrade to a $60/mo plan with a dedicated IP address. We went from spending $2/mo to $60/mo for the same service essentially. We are looking at ...

Excellent API and User Interface

What do you like best? Their robust API has SDK's in every programming language I would need it for, and they have a fully responsive, well designed back-end that allows you easily manage all aspects of their service. The back-end user interface is a pleasure to work with, and i'm easily able to integrate their services into my code. What do you dislike? I have yet to find anything I dislike about the service, it's done nothing but solve problems for me. Recommendations to others ...

A great communication management solution

What do you like best? The transactional email API is the best feature in SendGrid. I can't imagine going back to the old way of crafting email templates in a system. What do you dislike? In a recent event, a spammer abused of an unprotected form and sent inconsistent emails unsuccessfully for some days. However, our credit was consumed. It would be great to have an early warning of these cases. Recommendations to others considering the product The integration of Send Email API can ...

Easy, Simple and Efficient!

What do you like best? The real-time component and simplicity of implementation of their API has done a ton for us. Also the ability to see the status of each email transaction has made it easier for us to QA issues What do you dislike? It doesn't happen a lot but sometimes a few emails here and there get put on a block list. What business problems are you solving with the product? What benefits have you realized? The API has done wonders for us. We use SendGrid's API for sending ...

Great reliable service.

What do you like best? No downtime and quick deliveries of mass e-mails. What do you dislike? Nothing. Even the transition to new servers was seamless. Recommendations to others considering the product If you require a solution that is simple to integrate and reliable while also maintaining affordability, SendGrid is (without question the perfect solution for you. What business problems are you solving with the product? What benefits have you realized? We needed to be able to ...

Phenomenal deliverability

What do you like best? Sendgrid has exceptional deliverability - around 99% in my experience. No other email provider even comes close. What do you dislike? Not a dislike so much as a "wishlist." I wish it were easier to use it as a full-on autoresponder, rather than having to also have a "front end" through my shopping cart or other more user friendly interface. Recommendations to others considering the product It's well worth the cost, but if you're not technically inclined, ...

Sendgrid for a Mobile Commerce Company

What do you like best? SendGrid has reliably been an email partner with our company for over 3 years. Their service is reliable and reasonably priced. What do you dislike? We see broader uses for SendGrid in omni-channel marketing but we are just not beginning to take advantage of this capability. What business problems are you solving with the product? What benefits have you realized? We require that transaction receipts and registration emails dependably arrive (not sent to junk ...

Works like a charm

What do you like best? SendGrid handles all of the technical email aspects so I don't have to be an expert on it. It's one less thing off my plate. I love the stats SendGrig provides allowing me to see how many emails were opened, undelivered, or even marked as spam so I can easily clean up my email list. I also love being able to get a copy of every email sent through the API to be able to monitor what is being sent out from our server. What do you dislike? No complaints so far. I ...

Easy to use: gives us insights we couldn't get before

What do you like best? We love using Sendgrid as our email service because it gives us such good insight into deliverability. Before we used Sendgrid, when we had customer say "We didn't get your email, " we had no idea what could have gone wrong. But the detail available from Sendgrid allows us to see what is happening and fix things that are going wrong. We also love the suppression features that help protect our email reputation. Love being able to filter email activity by different ...

Does the job, well.

What do you like best? The reports provide everything I need to know about the delivery of emails. It's easy to navigate, and managing the data is simple, being able to export and delete stuff in batches. The design of the site is beautiful and a pleasure to use. What do you dislike? I have not yet explored all of the features, there are so many and I know I can use it for more things. Recommendations to others considering the product Spend some time getting to know all the ...