SendGrid Reviews in May 2025: User Ratings, Pros & Cons

Powerful but easy

What do you like best? It's rare that a company has a product that can be learned quick and used immediately, but is also insanely powerful and capable of enterprise-level usage. What do you dislike? Some UI's could be slightly clearer and more obvious. What business problems are you solving with the product? What benefits have you realized? We need to send lots of reminders and notifications. Having quick access to statistics on these mails is essential, especially any rejected or ...

Excellent Choice

What do you like best? Easy setup was the primary factor for me. But once connected the deliverability was immediate. No more lost billing emails. This reduced phone support time due to customers not recieving invoicing and subsequent late fee notices. Sendgrid solved a big headache for us. What do you dislike? I wish the private IP option were a bit cheaper, but realize most may not need this feature. What business problems are you solving with the product? What benefits have you ...

Great resources, simple-to-use tool, amazing activity feed

What do you like best? My team relies on the activity feed. It is a powerful tool that allows us to monitor our domain health and general audience engagement. What do you dislike? It would be great if you could create triggered email flows. What business problems are you solving with the product? What benefits have you realized? Email acquisition, and email marketing

Perfect solution for my small web design/dev business

What do you like best? Ease of setting up API integrations with my client's WordPress sites. I do not have email services setup on my server for security reasons. SendGrid makes it easy to send mail from the sites on my servers and easily track deliver-ability when my clients say they haven't received something (which is 100% of the time user error. What do you dislike? I have found the SendGrid service incredibly reliable. I have not yet had any issues. What business problems are you ...

Very easy to use and reliable

What do you like best? The user interface that is very easy to use. Even without coding experience you can use it. What do you dislike? It doesnt have many ready made templates that can be used straight away but you need to upload yours. What business problems are you solving with the product? What benefits have you realized? We are sending Transnational emails with Email API

Very Bad experience with SendGrid

I have started with SendGrid mail APIs. My account was suspended three times, all of which were deemed to be false positives and I was then unsuspended by the compliance team. This is all well and good, other than for the fact that I didn't actually know we'd been suspended until someone came to me saying their emails weren't getting delivered. When they wrongly suspend you, they don't notify you, or manually review the suspension that has been made.Due to account suspension, the account ...

Great e-mail marketing tool

What do you like best? It gets us a higher completion (inbox rate than other options What do you dislike? not much to be honest, I have been consistently surprised with how well it works. Recommendations to others considering the product try it out and see for yourself. Very worth taking a few days to make sure whatever you decide, that sendgrid has been part of the decision process. What business problems are you solving with the product? What benefits have you realized? We ...

SendGrid is one the best API service provide

What do you like best? the friendly and systematic way to doing things What do you dislike? nothing as such. the company is providing its best services What business problems are you solving with the product? What benefits have you realized? by using sendgrid i have more opportunity to expand my bussiness

Easy to integrate, love the reporting

What do you like best? So easy to use and integrate, we were sending emails from Drupal 8 in under a half hour time. What do you dislike? We really haven't had a bad experience so far. What business problems are you solving with the product? What benefits have you realized? We were worried about email deliverability coming from our web server, and also needed a log of all emails that were being sent in case we needed to troubleshoot. The reporting was an added bonus that now we ...

Good docs. Always improving.

What do you like best? Excellent documentation. Their feature set has expanded recently (dynamic templates available in the API, so I appreciate that the service keeps getting better. What do you dislike? On my dream list, I wish email logs included a view / rendering of the email. What business problems are you solving with the product? What benefits have you realized? All of our triggered emails for the Join It SaaS platform goes through SendGrid.