SendGrid Reviews in May 2025: User Ratings, Pros & Cons

With Sendgrid marketing you can easily achieve automation and reach your goals.

What do you like best? Sendgrid marketing offers a large number of tools capable of satisfying the needs of each user, who wants to improve their work in great proportion being able to perform their work hand in hand with this innovative system which provides unique support and training that remains in constant evolution and implements the development of any company that uses this program, generating rates of progressive improvement of their operations, increasing productivity and ...

Reliability is a joke

Reliability is a joke! Our api keys got deleted for no reason at all, and keys that were deleted a few months ago resurfaced!And support is non-existent.

The worst customer service I've ever…

The worst customer service I've ever experienced (mainly lack of responsiveness, but also generic answers when they finally got back to us. (over a week of waiting). None of their automated functions work (forgotten password or download contacts, etc). I really don't have the words for how bad this company is now. Must be something to do with them joining Twilio. Thankful our credit card blocked their last transaction of over £1,000 (we're only on the basic plan and never go over our email ...

No support and SPAMCOP blacklisted IP address

As a new customer I was shocked to find that after going through all the setup on their site that their public IP address is blacklisted at SPAMCOP resulting in all sent email being rejected. Upon visiting Sendgrid's website, which has a banner across indicating that their live chat facility is offline, I left a message which until now, 6 days later, is unanswered. I contacted them via Twitter messaging and was asked to send an email to their support address which was done, and until now, 6 ...

They have not responded to my support…

They have not responded to my support tickets. It's over 4 days. I am paying them $289 per month. This service sucks!

Good to send automated mails

What do you like best? It is good design your templates by gui and sending it by clients with customizable parameters. Also tracking the mail state is very good analyze business impact of the mail. It allows you tou track what you have done good or bad. Dashboards also have a good ui. What do you dislike? Documentation about templates was a bit insuffcient but I think they improved there. Recommendations to others considering the product: It supports wide range of features. ...

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Horrible company to work with

Horrible company to work with. Completely unresponsive. We've tried numerous times to export our list and not only won't export and send, but days later, we're still getting no response from their customer support after many unsuccessful attempts to reach them.

Unreliable sending of emails

Unreliable sending of emails. Completely unresponsive support. A waste of time and money.

Good product

Good product, easy to use, but horrible support. Sendgrid is awesome and easy to use, use the api with your sendgrid key and done. But their support is terrible: Accounts get suspended for no reason and without explanation.