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9.8

Spot Score

Salesforce - CRM Software

Salesforce Reviews in May 2025: User Ratings, Pros & Cons

Transform your business with Salesforce CRM.

4.3

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Salesforce Reviews & Ratings

4.3

Very Good

Based on 31400 ratings & 553 reviews

Rating Distribution

Excellent

(370)

Very Good

(142)

Good

(30)

Poor

(4)

Terible

(7)

Expert's Review

Salesforce Sales Cloud is undeniably one of the most robust and versatile CRM platforms available today, consistently praised for its customization options and comprehensive features. The platform shines in its ability to handle extensive sales processes, from lead tracking to customer engagement and reporting. Businesses can tailor the system to align with their ...Read more

Salesforce pros and cons

  • Highly customizable platform, allowing businesses to tailor processes and workflows to their specific needs.

  • Centralized database provides a 360-degree view of customer information, streamlining sales and marketing efforts.

  • Robust reporting and analytics offer detailed insights for data-driven decision-making and performance tracking.

  • Integration capabilities are extensive, supporting seamless connections with third-party apps and APIs.

  • Expensive licensing and additional costs for features, making it less suitable for small businesses or startups with tight budgets.

  • Steep learning curve for new users, especially for those without technical expertise or prior CRM experience.

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Showing 81-90 out of 553

ZK

Zoe K

11/02/20

4.5 out of 5

"Salesforce is far more productive platform"

What do you like best? Sales management skills are limitless. I would like to have the ability to examine and management in all facets of our accounting process, communications, visitors and sales. Salesforce provides a really sleek and practical design that keeps interacting with this product simple for users. Within this system, significant numbers of clients can effectively be handled and coordinated. consumer records are excellent for collecting with accurate personal data and charts. ...

Read more

GE

Garrett E

11/01/20

5 out of 5

"Custom, Convenient & Speed"

What do you like best? Salesforce is daunting to understand initially. There's lots of moving parts that make up the whole and, at times, it's hard to figure out what is important as data is everywhere. Once you spend time in the system, you begin to see how it intuitively works in unison - between contacts, leads, account and opportunity views. Highly customizable, Salesforce can be customized to show our company's most important data points to help sales, marketing and operations ...

Read more

GE

Garrett E

11/01/20

5 out of 5

"Custom, Convenient & Speed"

What do you like best? Salesforce is daunting to understand initially. There's lots of moving parts that make up the whole and, at times, it's hard to figure out what is important as data is everywhere. Once you spend time in the system, you begin to see how it intuitively works in unison - between contacts, leads, account and opportunity views. Highly customizable, Salesforce can be customized to show our company's most important data points to help sales, marketing and operations ...

Read more

NK

Nitish K

10/30/20

4.5 out of 5

"One of the best cloud-based CRM software"

What do you like best? Ability to forecast demand, manage inventory and understand customers' preferences. It also does make it simpler to manage customer's lifecycle while adding value to their experience. What do you dislike? Lack of complementary tools to have more holistic experience. However, they have been filling this gap lately. What problems are you solving with the product? What benefits have you realized? Learning about clients' preferences and working with my team to deliver the ...

Read more

SS

Stephan S

10/30/20

4.5 out of 5

"A selling force!"

What do you like best? Central repository for all account management needs What do you dislike? Nothing I can truly point at. Platform has been a great tool for streamlining sales processes Recommendations to others considering the product: Utilize the tool to its full extent. This should replace all other materials and tools you use. No need for notepads or sticky notes any more. What problems are you solving with the product? What benefits have you realized? Streamlined account sales ...

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DH

Dominic H

10/30/20

4 out of 5

"Best in Class"

What do you like best? Salesforce plug in makes it seamless to plug your information from email into the system. Often times most CRM become a pain as a sales person salesforce allows me to automatically update my opportunities and tasks right within my email, so I never have to leave the platform from outlook. What do you dislike? Some of the dashboard once you get inside can be difficult to pull. I would consider myself a salesforce pro user, but it's not as intuitive for a lot of folks ...

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FM

Fabio M

10/29/20

4.5 out of 5

"Very good CRM to improve sales"

What do you like best? I think that usability is the most important feature of SFDC What do you dislike? I Think that sometimes is not so easy create reports What problems are you solving with the product? What benefits have you realized? It' s very helpful to keep track of my opportunities

EA

Ellenwd a

10/22/20

4.5 out of 5

"Marketing Planning and Best CRM application"

What do you like best? The market distribution resources are limitless. Throughout all respects of its selling process, I like the system to detect and monitor all the sales, connections, buyers and offers. the alternative of connecting the sales cycle to the demand. The option to upgrade data in the online system to display all synchronized details using the Salesforce software is quite helpful .. This is really a great delivery of revenue for certain merchants standardizing platforms for ...

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JW

Joyce W

10/14/20

4.5 out of 5

"Access Database on Steroids"

What do you like best? As someone new to Salesforce, I am our System Administrator. I love that Salesforce has training available, at no charge, through Trailhead. As our organization and I have been working to create our org over the past 4 months, I find it very similar to Access, yet on steroids. It is very easy to use and I am learning so much. They also have data loading assistance available at no charge. You are able to download all of your historical data into a csv file and upload ...

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SN

Suchit N

10/10/20

4.5 out of 5

"Grow Sales"

What do you like best? It is best service and fill free for use. Business to Customer and Business to business service provide to grow your sales in market. Lots of features present... What do you dislike? It is handle technical or non-technical person. but they basic knowledge about this product for how to use it. What problems are you solving with the product? What benefits have you realized? All business not fit over basic feature/setup. then you can customization is must to setup your ...

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