Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in September 2026: User Ratings, Pros & Cons

"Excellent customer management platform which can be useful for all industries"

What do you like best? Primary advantage with Salesforce is with the cloud based platform , can be easily customizable with in short time without any infrastructure. Out of the box Sales cloud , service cloud ,marketing cloud can be used to set up 360 view of customer based platforms. Another great advantage is with app exchange and well developed API and data migration ,integration abilities. Salesforce also offer excellent reporting capabilities. What do you dislike? Salesforce platform ...

"All your deals and data under one roof"

What do you like best? The best thing about Salesforce which I like is the self explanatory user Interface which helps user to understand new things and the reports and dashboards. What do you dislike? It is bit slow when I build reports and sometime it fires new cases when someone reply on the same case trail. Recommendations to others considering the product: If you are struggling with lots of data here and there, so the SFDC is the solution. What problems are you solving with the ...

"Excellent CRM application"

What do you like best? As admin salesforce CRM gives me a great opportunity to configure and setup a CRM application What do you dislike? other than webinars if we have videos in community it would be helpful Recommendations to others considering the product: nothing till now, its an excellent opportunity for me to work on this application both my career side and also satisfying the users who are using it. What problems are you solving with the product? What benefits have you realized? they ...

"Salesforce as CRM for the automotive industry"

What do you like best? I liked best the multiple use areas of Salesforce. You can tell it is a market leading CRM system. Also the customization for our business use was perfect What do you dislike? It was in a few moments a little "old" in form that we dont have any in app automation. Would be great to have automated sales processes that have you click less. What problems are you solving with the product? What benefits have you realized? In store lead generating sales Account ...

"a huge platform with unending capabilities but way to geeky"

What do you like best? nothing...is too geeky even for an IT-pro What do you dislike? The name Salesforce speaks for itself but implementing and using the platform will need lots and lots of setups, configs, etc. Actually the company will have to hire a specialist just to make this run. Make sure your profit from using SF will be higher then the costs to have it... What problems are you solving with the product? What benefits have you realized? none

"Good experience "

"Adc data analytics"

What do you like best? Stacked bar charts visualization is great What do you dislike? Inability to drill through by month on certain stacked charts Recommendations to others considering the product: Makes finding your data useful to conclude trends and sales goals What problems are you solving with the product? What benefits have you realized? Showing team member progress as well as management visibility

"Best CRM system out there for big Organizations"

What do you like best? SAlesforce is by far the best CRM I've ever used and is the Best CRM system out there for big Organizations. You can easily integrate and navigate through complicated data sets with ease. Which is very very important. Organization is key in roles like mine and there are few CRM's that can handle all that I need it to. What do you dislike? Sometimes the data sets can be alittle scattered but honestly i dont know a better way to handle it. They do a great job ...

"User friendly, multiple uses"

What do you like best? Communication and chatter is pivotal with a remote workforce managing multiple accounts. Mobile access. The app was very useful in quick implementation and data pulls remotely. What do you dislike? Database is only as good as the data administrators. I felt that salesforce could have done more to eliminate bad data or force better data. Some aspects of the system were clunky, whether that was the implementation of the software to modify for our use or the software ...

"One of the best CRM Tool"

What do you like best? Exporting a report in terms of desired datapoints is quite fascinating. What do you dislike? Sometimes server issue can ruin your whole day if you are totally rely upon this. What problems are you solving with the product? What benefits have you realized? You can get all desired info of your clients. Salesforce helps you to convert your prospect to final customer.