Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"User friendly, multiple uses"

What do you like best? Communication and chatter is pivotal with a remote workforce managing multiple accounts. Mobile access. The app was very useful in quick implementation and data pulls remotely. What do you dislike? Database is only as good as the data administrators. I felt that salesforce could have done more to eliminate bad data or force better data. Some aspects of the system were clunky, whether that was the implementation of the software to modify for our use or the software ...

"Salesforce CRM Review"

What do you like best? Salesforce CRM is very easy to use and its ways to use it is endless. You can use this product as a database, reporting tool, email tool, and event management tool all in one. Salesforce also offers add ons and aps within the product to make it even easier and better to use. When using the reporting tab you can do several different types of reports to funnel your data and break it down in a lot of ways. You can also chose to do dashboard graphs for your reports. You ...

"Very Intuitive CRM"

What do you like best? I really enjoy using Sales Force CRM I mostly use this software at my company for managing and keeping track of accounts for our clients and our brokers. I also use Sales Force to create opportunities with clients who are looking to purchase from us . It's so easy to create a sales profile and then from there moving an opportunity through our different sales stages to bring an opportunity to its final stage and create an agreement for the group to sign. I also really ...

"Good CRM system but has a lot of space for improvements"

What do you like best? The functionality stands out because the possibility to customize this CRM is almost unlimited and it's super easy to combine it with other applications using tools like Zapier. Scaling up of the platform is super easy. It is very easy to collaborate with my colleagues and invite new members of the team to the software. What do you dislike? The user interface is quite outdated therefore it doesn't look appealing. Furthermore, it tends to crash when encountering large ...

"Salesforce Great platform for Sales and marketing"

What do you like best? The platform is entirely adaptable and also has complex cloud networking workflows. Simple to use and easy to log all events. Simple with another platform to incorporate. What do you dislike? It is truly disappointing that only certain individuals you could add as primary campaign reference. but not the domain Recommendations to others considering the product: can hold previous documents and leads in close proximity to consumers . easy to navigate and user interface ...

"Highly Recommend Salesforce CRM"

What do you like best? Highly customizable, but at the same time a lot of great out of the box solutions to get up & running quickly. What do you dislike? Really nothing I don’t like. Premier support package is a great service, but it’s expensive. What problems are you solving with the product? What benefits have you realized? Excellent tool for sales & marketing. Use it for marketing automation, lead generation, sales pipeline management.

"Not very intuitive"

What do you like best? The features to hold candidates for future roles. What do you dislike? creating list views and creating reports. What problems are you solving with the product? What benefits have you realized? Finding more efficient ways to create listviews.

"Highly Recommend Salesforce CRM"

What do you like best? Highly customizable, but at the same time a lot of great out of the box solutions to get up & running quickly. What do you dislike? Really nothing I don’t like. Premier support package is a great service, but it’s expensive. What problems are you solving with the product? What benefits have you realized? Excellent tool for sales & marketing. Use it for marketing automation, lead generation, sales pipeline management.

"Awesome Tool"

What do you like best? Being able to see all of my necessary accounts in one specific place. Also being able to see all related information and syncing other tools to Salesforce What do you dislike? I do not like how I cannot go in and remove data from certain accounts. There are many duplicate accounts and I am not allowed to go in and change anything. It makes the parenting of the accounts confusing sometimes. What problems are you solving with the product? What benefits have you ...

"Salesforce CRM is functional but needs a few tweaks"

What do you like best? Salesforce CRM allows for ease of organization and customization of leads, opportunities, and accounts. It has an excellent way of compiling data and allowing for leads to be divvied up amongst team members. It tracks all communication within that lead and allows for tracking which step in the process that the lead is in. It integrates well with phone systems such as Outreach. What do you dislike? Salesforce tends to get laggy and bogged down. It works rather slow ...