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9.8

Spot Score

Salesforce - CRM Software

Salesforce Reviews in May 2025: User Ratings, Pros & Cons

Transform your business with Salesforce CRM.

4.3

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Salesforce Reviews & Ratings

4.3

Very Good

Based on 31400 ratings & 553 reviews

Rating Distribution

Excellent

(370)

Very Good

(142)

Good

(30)

Poor

(4)

Terible

(7)

Expert's Review

Salesforce Sales Cloud is undeniably one of the most robust and versatile CRM platforms available today, consistently praised for its customization options and comprehensive features. The platform shines in its ability to handle extensive sales processes, from lead tracking to customer engagement and reporting. Businesses can tailor the system to align with their ...Read more

Salesforce pros and cons

  • Highly customizable platform, allowing businesses to tailor processes and workflows to their specific needs.

  • Centralized database provides a 360-degree view of customer information, streamlining sales and marketing efforts.

  • Robust reporting and analytics offer detailed insights for data-driven decision-making and performance tracking.

  • Integration capabilities are extensive, supporting seamless connections with third-party apps and APIs.

  • Expensive licensing and additional costs for features, making it less suitable for small businesses or startups with tight budgets.

  • Steep learning curve for new users, especially for those without technical expertise or prior CRM experience.

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Showing 551-553 out of 553

A

Ahmed

02/04/18

5 out of 5

Salesforce helps us to streamline our organizational activities

PROS: Salesforce provides great integrations with sales processes and it will provide you with business card, qualification stages and lot of options so you can create opportunities. You can log-in and track tasks for every opportunity from your dashboard. There are options to send and log quotes, contracts and products and you are able to set reminders and follow up activities. CONS: When it comes to customizing features, the tool can be complicated. I don’t like that I have to customize ...

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L

Lindsey

01/10/18

5 out of 5

With Salesforce we can keep everything organized

PROS: We have found Salesforce as essential solution for our organizations. We are able to keep everything organized, to pull customized reports and to integrate all our apps with SF. Also, we are able to use various plugins with SF such as Zendesk, Marketo, Octive and other. We are able to built-out an integration to publish data to SF from our app product. CONS: In my opinion, the tool is out-dated and bit clunky and it requires lot of steps and fileds so we can submit an opportunity to ...

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M

Mike

12/27/17

4 out of 5

This is more than simple sales tool

PROS: Salesforce is robust and reliable solution that allows you to do everything. This is great solution for SaaS companies. With this product I can easily find solutions for every kind of issues that are business related. The UI is helpful and it has lot of benefits. You can set it up easily and it works smoothly. CONS: Its UI looks out-dated, they could improve the design and make it more eye-catching.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].