Salesforce Reviews in July 2026: User Ratings, Pros & Cons

"High customization but not very intuitive"

What do you like best? It's absolutely the more customizable CRM, you can completely adapt it to your business and processes, automate a lot of stuffs, ... What do you dislike? It's not user-friendly, it's very difficult to have a clear vision of the information, although you can adapt it to your preferences it is not simple and clean or intuitive. What problems are you solving with the product? What benefits have you realized? If your business is very specific and doesn't fit on the ...

"Salesforce CRM"

What do you like best? Salesforce is very good as a CRM regardless of what industry you're in. I really like the activity reminders you can set up. What do you dislike? I dislike like that when you schedule an appointment or Event, that event auto closes at the time you schedule it so often times I will forget to add an additional task to follow up with that contact. What problems are you solving with the product? What benefits have you realized? I am able to track activities very ...

"High customization but not very intuitive"

What do you like best? It's absolutely the more customizable CRM, you can completely adapt it to your business and processes, automate a lot of stuffs, ... What do you dislike? It's not user-friendly, it's very difficult to have a clear vision of the information, although you can adapt it to your preferences it is not simple and clean or intuitive. What problems are you solving with the product? What benefits have you realized? If your business is very specific and doesn't fit on the ...

"Practical as hell"

What do you like best? The case console, how easily is to have a ticketing system in which also you can implement surveys, have statistics, templates, internal communication, I love post function tool, it is really great. What do you dislike? That we have to wait for so long if our team wants to do some changes. What problems are you solving with the product? What benefits have you realized? We are using this tool to solve all the queries around the globe for our internal and external ...

"Salesforce"

What do you like best? Salesforce is a great application and tool to track customer relationships between different business units. What do you dislike? Sometimes there is too many pages I need to navigate to get to the information I need. Recommendations to others considering the product: Highly recommend salesforce What problems are you solving with the product? What benefits have you realized? The ability to track our customers status and information across the enterprise through one source.

"Salesforce is still the King"

What do you like best? Anything your company needs to get out of your CRM can be built on Salesforce - literally anything What do you dislike? It is very easy to customize, which means many people cusotmize without thinking through that design decision which can cause major issues in using the platform

"Best CRM tool for large scale business to engage customers in multiple ways"

What do you like best? Best CRM tool for large scale business to engage customers in multiple ways, we can create multiple promotional/triggers campaigns based on the customer engagement and interactions What do you dislike? nothing much everything seems good and fine, there are no dislikes at all Recommendations to others considering the product: best recommended tool for all professionals What problems are you solving with the product? What benefits have you realized? Promotional ...

"good for what I use it for."

What do you like best? It us an easy way to keep track of my projects. What do you dislike? The interface is not "pretty". It could use some updating of the aesthetics. What problems are you solving with the product? What benefits have you realized? I mainly use it for keeping track and for managing my projects.

I have great experience with Salesforce

PROS: I really enjoy this product, it is so flexible and customizable. It allows me to keep all pertient info about accounts and keep track of team performances. Also, it allows me to manage all accounts and team members from one place. It allows me to sync Gmail with SF through Yesware. CONS: I don’t enjoy making reports because the process is boring and there is no auto-save option. The reports we build can be easily lost while processing lot of records. Also, it can be really complicated ...

Salesforce helps us to streamline our organizational activities

PROS: Salesforce provides great integrations with sales processes and it will provide you with business card, qualification stages and lot of options so you can create opportunities. You can log-in and track tasks for every opportunity from your dashboard. There are options to send and log quotes, contracts and products and you are able to set reminders and follow up activities. CONS: When it comes to customizing features, the tool can be complicated. I don’t like that I have to customize ...