Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"It is for us the most powerful CRM software we know"

What do you like best? Salesforce CRM helps us organize our customer database, it is easy to use, with a great and professional interface, it is also the most powerful CRM software we know. With Salesforce CRM I can track, locate and keep every customer in sight very well segmented to achieve large amounts of sales with your marketing activity in a very short time, it's just great What do you dislike? The only disadvantage that I see from the implementation of Salesforce CRM is its great ...

"Good experience in working with different versions of salesforce"

What do you like best? It is helpful in creating projections, keep track of all the account related activities. What do you dislike? Sometimes, it will show the same data again and again. You've to refresh it multiple times to get the correct data. What problems are you solving with the product? What benefits have you realized? It is very efficient to manage a big value accounts, where there is more numbers to deal with.

"The powerful marketing and customer management solutions."

What do you like best? Salesforce CRM provides you the best customer relationship management. It provide you custom reports which help you in business analytics. It is perfect for sales team and it keeps track of all sales information that is related for you. It is well integrated and provides you top level of customer supports. It also manages our social media accounts. It provides you email marketing and Facebook posting as well. It enables you to segment large amount of data of ...

"Best CRM on the market"

What do you like best? The ability to customize every aspect of the system. Salesforce is best of breed and every 3rd party application has an integration it seems. What do you dislike? There are some limitations with certain reporting features. What problems are you solving with the product? What benefits have you realized? Sales adoption of CRM (single source of truth) - every app has a salesforce integration making it easy to log activities within the system without disrupting daily workflow

"Perfect for sales"

What do you like best? I like how easy it is to search within SFDC. It doesn't make you have a full city or person's name, so it's convenient if you're searching and aren't sure what state or province a city is in. What do you dislike? There seem to be a lot of errors that fall within saving/etc. I wish it didn't make you re-type everything when you're trying to save something in a lead/contact and someone else did something while you were editing it. What problems are you solving with the ...

"Easy to Use/Great Visuals"

What do you like best? Easy to learn platform that is easy to navigate and cuustomizable to your unique needs. I love the reports that you are able to run and the visuals that are provided on the platform. Data is easy to read and easy to keep track of, allowing you to do your work efficiently - not spending time looking for information because it is readily accessible. Appreciate the email automations and ability to save templates (and share them with your team) What do you dislike? There ...

"Helps us keep organized!"

What do you like best? it's a highly configurable tool that we use to manage our clients and our portfolios. What do you dislike? Sometimes it is not intuitive to use and because it's highly configurable - it can be overwhelming to start using this tool. What problems are you solving with the product? What benefits have you realized? Ability to keep organized and track, report the work.

"SalesForce shines for its extensive capabilities"

What do you like best? alesForce helps a lot so that the business management where the program is applied is developed in the best way. With this program you can make a unique and organized location for everything. It is also easy to make, in the same way, personal notes on potential customers while also tracking potential profits. Moreover, it is quite customizable. By doing the proper administration you can configure SalesForce to collect, display and track what your team needs to know, ...

"SalesForce is there to support you"

What do you like best? SalesForce is a way to work more friendly when handling an important group of customers. As we well know, in the competitive world of business and marketing, recruitment and, above all, maintaining a good relationship with them is essential in a commercial activity. But nowadays that type of work escapes from the hand in occasions and makes support an additional help, of management in this case. This is how I see SalesForce, that support in customer management that ...

"A must-have for any B2B business in tech"

What do you like best? It has an integration for every other vendor and tool we use, for marketing, product, sales, customer success, legal, etc. It's comprehensive. What do you dislike? It is very time consuming and takes an expert to really customize the platform. Once it is customized though, it's fantastic to have something perfectly suited to how you do business. What problems are you solving with the product? What benefits have you realized? I use it to track marketing efforts -- ...