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9.8

Spot Score

Salesforce - CRM Software

Salesforce Reviews in July 2026: User Ratings, Pros & Cons

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4.53

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Salesforce Reviews & Ratings

4.53

Excellent

Based on 710 ratings & 562 reviews

Rating Distribution

Excellent

(378)

Very Good

(143)

Good

(30)

Poor

(4)

Terible

(7)

Spotsaas Editor’s POV

Salesforce Sales Cloud is a highly customizable CRM platform with extensive sales process capabilities, from lead tracking to customer engagement and reporting. The Lightning interface allows configuration to match specific workflows, and integrations with third-party tools and Salesforce add-ons provide a unified view of sales operations. The platform ...Read more

Salesforce pros and cons

  • Highly customizable, allowing businesses to tailor processes and workflows to their specific needs.

  • Centralized database provides a 360-degree view of customer information for sales and marketing teams.

  • Reporting and analytics deliver detailed insights for data-driven decision-making and performance tracking.

  • Supports connections with a wide range of third-party apps and APIs.

  • Licensing costs are high, with additional charges for features, making it less accessible for small businesses or startups.

  • Steep learning curve for new users, especially those without prior CRM experience.

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Showing 511-520 out of 562

AA

Abhishek A

12/12/19

5 out of 5

"Best Customer relationship management tool"

What do you like best? The best thing i like about this tool is that to create a application or page for a customer is so easy that you just have to drag and drop the elements they have built all the things you need you just need to understand how to use it. best thing that i liked is intrigation of cloud in this tool. the report wirting the formula making the interaction of the tool with the user is on another level. What do you dislike? It is very big tool so understanding and learning ...

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MF

mario f

12/12/19

4.5 out of 5

"Viva uma excelente experiência com o Salesforce CRM"

What do you like best? É um mecanismo de gerenciamento de relacionamento com o cliente, que nos contribui com uma agenda para marcar compromissos e acompanhar as atividades comerciais. Esse software solicita o conhecimento das necessidades e gostos individuais de cada cliente, a fim de facilitar a sincronização de uma agenda de contatos associados às suas contas comerciais, pois é a matéria-prima com a qual o SalesForce CRM trabalha. É altamente recomendável usá-lo ousa e você verá como ...

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UI

User in Information Technology and Services

12/11/19

4.5 out of 5

"Salesforce Review"

What do you like best? It is very user friendly and serves my purpose of CRM. Plus can have n number of integrations. What do you dislike? nothing to be disliked as the CRM is beautifully designed for user friendliness What problems are you solving with the product? What benefits have you realized? My sales team is on a single platform to approach deals and it helps them perform better. The major benefits are that all deals are separately aligned and no agents can work on each others deals.

UI

User in Information Technology and Services

12/10/19

4 out of 5

"Sales force review"

What do you like best? Sales force is very versatile when it comes to viewing information and data. What do you dislike? The overall general layout. But one can over look this with the versatility highlighted above. What problems are you solving with the product? What benefits have you realized? No problems at the moment. A great way to keep an abundance of information easily accessible.

UI

User in Marketing and Advertising

12/10/19

3.5 out of 5

"I find salesforce to be useful."

What do you like best? The ability to create reports and categorize clients. What do you dislike? No ability to link email to CRM for auto-tracking. Recommendations to others considering the product: It's a great tool for organizing prospects and clients to help prioritize actions. What problems are you solving with the product? What benefits have you realized? I am targeting niche markets to better serve customers.

UI

User in Online Media

12/10/19

4.5 out of 5

"Salesforce CRM is the ultimate CRM"

What do you like best? Salesforce CRM makes it super easy to search for contacts by any feature including name, phone number, email, birth date, etc. It is super easy to keep track of both prospects and clients and we love using Salesforce for our sales pipeline. What do you dislike? Everything about Salesforce is great. Our only complaint about the service is the price. Salesforce is relatively expensive, but this is because of the variety of features that are offered through the platform. ...

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MD

Moussa D

12/10/19

4 out of 5

"It's very easy to use."

What do you like best? The various feature and data that you can access. What do you dislike? I dislike the mobile app for the platform. What problems are you solving with the product? What benefits have you realized? I am able to see all customers in one place and organize them to my liking.

A

atike

12/08/19

4 out of 5

"Sales Cloud is a customizable CRM platform that grows with you"

What do you like best? Our customers benefit from a shared main framework, while maintaining privacy. What do you dislike? he price is pretty high for some who are not going to use it all. Recommendations to others considering the product: This software also provides you with information about the client/candidate, is he hired by someone, what he should do next and so on. It creates a general relationship between you and the client. What you have done and what the client has done. Also, ...

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UI

User in Management Consulting

12/07/19

4 out of 5

"Salesforce is a fantastic crm"

What do you like best? I like how it helps organize our clients and the interactions with them. We are and to keep track of our performance What do you dislike? I don't dislike anything. It's a premier crm What problems are you solving with the product? What benefits have you realized? We are solving the problem if disorganized client data. Salesforce helps us serve them better

UI

User in Market Research

12/06/19

3.5 out of 5

"Salesforce CRM"

What do you like best? Salesforce CRM is very usefull in sales field for marketing. What do you dislike? its totally depend upon the customer relation What problems are you solving with the product? What benefits have you realized? nothing

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].