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9.8

SpotScore

Salesforce - CRM Software

Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in November 2026: User Ratings, Pros & Cons

AI agents for sales — Salesforce CRM with Agentforce autonomous selling, pipeline & forecasting

4.55

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Agentforce Sales (formerly Salesforce Sales Cloud) Reviews & Ratings

4.55

Excellent

Based on 646 ratings & 562 reviews

Are you using Agentforce Sales (formerly Salesforce Sales Cloud)?

Rating Distribution

Excellent

(378)

Very Good

(143)

Good

(30)

Poor

(4)

Terrible

(7)

Spotsaas Editor’s POV

Salesforce Sales Cloud is a highly customizable CRM platform with extensive sales process capabilities, from lead tracking to customer engagement and reporting. The Lightning interface allows configuration to match specific workflows, and integrations with third-party tools and Salesforce add-ons provide a unified view of sales operations. The platform ...Read more

Agentforce Sales (formerly Salesforce Sales Cloud) pros and cons

  • Highly customizable, allowing businesses to tailor processes and workflows to their specific needs.

  • Centralized database provides a 360-degree view of customer information for sales and marketing teams.

  • Reporting and analytics deliver detailed insights for data-driven decision-making and performance tracking.

  • Supports connections with a wide range of third-party apps and APIs.

  • Licensing costs are high, with additional charges for features, making it less accessible for small businesses or startups.

  • Steep learning curve for new users, especially those without prior CRM experience.

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Showing 501-510 out of 562

SP

Shashank P

12/17/19

4 out of 5

"Future of Sales Cloud & CRM Software with Great Features"

What do you like best? It is easy to understand for beginners too. Only learn by some guides and you can easily manage your clients work on cloud based CRM. What do you dislike? Whether it not complicated but sometimes it stuck in some manner due to functionality. Recommendations to others considering the product: I recommended to all existing other CRM users, that sales force CRM is very easy and you can integrate other services too here very easily. What problems are you solving with the ...

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AI

Administrator in Legal Services

12/16/19

5 out of 5

"The best CRM by far!"

What do you like best? Easy to use and flexible. Many add on applications available. I don't know why anyone would use anything else. What do you dislike? Required move to the lightning platform. Frequently have to re-map imports of leads. Recommendations to others considering the product: It's the gold standard. What problems are you solving with the product? What benefits have you realized? Day to day CRM with lead, contact, account & opportunity management. Also the core of marketing ...

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AI

Administrator in Education Management

12/16/19

4.5 out of 5

"good system that is you can make bespoke"

What do you like best? The ability to make the system fully bespoke was one of the selling points for the customer I was working with. They could add fields, sub fields, make areas appear dependent on other fields and create bespoke results What do you dislike? They were sold the system verbally on it's integration with mailchimp but in reality this function wasn't there and the support separated themselves from the sales claims as these were never put in writing Recommendations to others ...

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UI

User in Industrial Automation

12/16/19

4 out of 5

"Easy to use, minor flaws"

What do you like best? The ease of collaboration across companies What do you dislike? How some of specifics are hidden and take multiple keystrokes to find. What problems are you solving with the product? What benefits have you realized? Being able to accurately manage my funnel and collaborate.

CM

Carlos M

12/16/19

4 out of 5

"Worth become a customer SalesForce"

What do you like best? You can not think of SalesForce as the only solution. Is a solution to the extent that integrates with all that means, even the smallest of them company and competent. We talk about integration. And integration under the view of a CRM is a comprehensive way, especially when part of wanting to achieve better management between the company and its customers. SalesForce always sees and goes beyond that, so it is seen as the leading CRM market. What do you dislike? All ...

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AI

Administrator in Legal Services

12/16/19

5 out of 5

"The best CRM by far!"

What do you like best? Easy to use and flexible. Many add on applications available. I don't know why anyone would use anything else. What do you dislike? Required move to the lightning platform. Frequently have to re-map imports of leads. Recommendations to others considering the product: It's the gold standard. What problems are you solving with the product? What benefits have you realized? Day to day CRM with lead, contact, account & opportunity management. Also the core of marketing ...

Read more

RK

Rishabh Kumar J

12/16/19

5 out of 5

"Good tickets handling tool"

What do you like best? Ease of use and interface, colours and all What do you dislike? Could not explore everything. Nothing mire What problems are you solving with the product? What benefits have you realized? Working on tickets. Browsing different ways

RK

Rishabh Kumar J

12/16/19

5 out of 5

"Good tickets handling tool"

What do you like best? Ease of use and interface, colours and all What do you dislike? Could not explore everything. Nothing mire What problems are you solving with the product? What benefits have you realized? Working on tickets. Browsing different ways

FM

Francesco M

12/15/19

4.5 out of 5

"The best CRM"

What do you like best? I tried ZoHo, Active Campaign but there is nothing like SalesForce. Amazing automation. What do you dislike? The price: it's too expensive, but it worthy What problems are you solving with the product? What benefits have you realized? Sending out massive emails and targetting the right audience

MF

mario f

12/12/19

4.5 out of 5

"Viva uma excelente experiência com o Salesforce CRM"

What do you like best? É um mecanismo de gerenciamento de relacionamento com o cliente, que nos contribui com uma agenda para marcar compromissos e acompanhar as atividades comerciais. Esse software solicita o conhecimento das necessidades e gostos individuais de cada cliente, a fim de facilitar a sincronização de uma agenda de contatos associados às suas contas comerciais, pois é a matéria-prima com a qual o SalesForce CRM trabalha. É altamente recomendável usá-lo ousa e você verá como ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].