Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in September 2026: User Ratings, Pros & Cons

We are very satisfied with this product

PROS: Salesforce offers great options for customization and it has great online community. The support system is great and they guided me to create an account for free and to customize it according to my needs. You can find lot of tutorials and demos, and these are greta to watch so you can better understand the software. CONS: There aren’t lot of features for medium-sized companies, and the premium support is not open for everyone. Also, when I speak with its customer service, they always ...

An amazing CRM for its abilities and best of the breed.

PROS: Salesforce platform provides a powerful data management for any business. It ardently manages a huge amount of data for a particular person within an organization. This same data helps in delivering a personalised consumer experience. Best part of using Salesforce CRM is that it constantly upgrades eyeing future requirements. Offers simple data management that even trainees can operate easily. It doesn’t require database expertise. Allows instant synchronization with other ...

Great

PROS: This software really helps for a better organisation at work. CONS: The Chatter

We have great experience with Salesforce

PROS: I like that I can add new fields and objects in less time and it provides me with places to store data. I like that I can customize it according to our business needs with minimal fuss, I haven’t make all fields visible and I can use new field to keep the data from another system and some another field to apply a formula and present scoring of a contact. CONS: There are some features that are limited. The calendar feature doesn’t allow booking meetings in different time-zones. Also, ...

Best in class CRM

PROS: In Salesforce you can manage your campaigns, Data, and leads. The ability to create and customize dashboards and reports in the new Lightning version is much improved in this platform vs. salesforce classic. Salesforce allows you to create interactive, professional looking dashboards for any of the data you have in the system. CONS: The Lightning version of Salesforce is slow compared to classic. Un-expected errors while creating VIEW in contact.

"Great"

What do you like best? Ease of use, responsiveness and user experience What do you dislike? Lot of tabs and it takes time to get familiar initially What problems are you solving with the product? What benefits have you realized? User experience journey

"Great CRM"

What do you like best? The ability to easily make changes and easily access when needed What do you dislike? Would like to see more automation features available Recommendations to others considering the product: Very useful tool! Once you populate the customer network fields it is a great tool What problems are you solving with the product? What benefits have you realized? Tracking customer cases, quick view of the customers environment, ability to determine gaps based off of incidents created

"Organized and Discreet"

What do you like best? Organized and easy to read Updated daily Little to no system crashes Automatically organizes daily, monthly, and annual stats What do you dislike? Unable to view off of the main server Have to be logged on the main server used to be able to view on any host platform What problems are you solving with the product? What benefits have you realized? Team stats Graph view automatically shown with calendar stats database uploaded

"Salesforce is really helpful"

What do you like best? It is user friendly, cloud based CRM, Covers 360 degree business needs. What do you dislike? The transition from classic to lightning. Recommendations to others considering the product: If your firm size ranges from Mid to Big size then you must definitely go for Salesforce What problems are you solving with the product? What benefits have you realized? It benefits me to have a complete overview about the customer. It also covers customer service, marketing tools.

"Great Sales Tool"

What do you like best? Logging prospecting calls and tracking my performance. Helps me be more productive with tracking my activity on the accounts in my portfolio. Great sales tool to stay organized and achieve your sales goals What do you dislike? My performance dashboards could use an update. Have issues with reporting on deals gaps and calls made. Recommendations to others considering the product: It will definitely help you in your sales process. What problems are you solving with the ...