Salesforce Reviews in July 2026: User Ratings, Pros & Cons

"No doubt - Best CRM"

What do you like best? Customer information, Ease of operating, Follow-up reminders, Putting open activities, Automatic call records What do you dislike? I like everything in salesforce.com. but sometimes it is difficult to get a report exactly like what we want. Recommendations to others considering the product: Highly recommend... What problems are you solving with the product? What benefits have you realized? Managing customer information on a single platform

"Excellent tool"

What do you like best? This is an excellent platform - great to track a sale from point zero to on-going support afterward. the great thing is having the ability to access the information from anywhere at any time. again this is great to track a sale since you will have all the information about the product/service sold, how sold it, who bought it and everything. you can adjust what information you want to show divided by the departments that will interact with it. What do you dislike? it ...

"Everyday Software for your Business"

What do you like best? Salesforce allows me to have everything for my business set in one program. I am able to add notes for co workers to see, update files, send out emails, and even can send documents through docusign for clients to sign. Another thing i love about Salesforce is that I am able to set tasks for my employees and I am able to track whether they have or have not fulfilled those tasks. Salesforce can easily be used to create word documents and is mobile friendly. What do you ...

"Could be better"

What do you like best? I like the simple interface of the website. It's very user-friendly. What do you dislike? There are several improvements that can be made. What problems are you solving with the product? What benefits have you realized? SaleForce has helped us streamline database management.

"Great Platform for Customer Database"

What do you like best? Robust. Easy to use and navigate. Analytics that is given are great and easy to access. What do you dislike? Wish the integration with other platform was easier. App is not great What problems are you solving with the product? What benefits have you realized? Using it as customer database. Integration with Marketo allows tracking of all campaigns and puts it into great report

"Salesforce CRM"

What do you like best? Easy to use and intuitive. Lots of help and tutorial material available online and by Salesforce. Has great performance due to the governance limit imposed on every tenant What do you dislike? Nothing so far to dislike and because of its ample help available online and active forum any difficulty or questions we have are solved soon Recommendations to others considering the product: 1) Very easy to manager Accounts, Leads and Opportunities. Most of the work is done of ...

"Salesforce"

What do you like best? Salesforce provides a good interface which makes this software easier to use. You can customize the same as per your requirement. Also, it is really useful for Managers to generate reports easily. What do you dislike? Didn't find any such cons but it is just that it is so huge and contains so many options. it takes a while to understand the most about it. What problems are you solving with the product? What benefits have you realized? This tool does help the customers ...

"SaleFroce"

What do you like best? A very good tool to manage customers and sales processes. Has the ability to show all the needed information about assets and POs etc What do you dislike? Salesforce lightning is not easy to use, sometimes it is hard to find a specific customer info and past POs What problems are you solving with the product? What benefits have you realized? Customers management

"Both streamlined and clunky"

What do you like best? I like that salesforce makes an effort to prevent overlaps and dual entries in data. It also tracks data well from long and far. What do you dislike? This platform could be less clunky and more icon driven. The methods required to make certain searches can also be counter-intuitive. It would be nice if it took little training and one could intuitively navigate. Also, it seems that when integrating other tools, salesforce can incorrectly merge data. Recommendations to ...

"World's No. 1 CRM"

What do you like best? Best UI, Easy to understand, Highly secure platform, boosts employee productivity and enhance customer delight What do you dislike? I didn't find any cons in salesforce crm. Recommendations to others considering the product: No extra thought than Salesforce What problems are you solving with the product? What benefits have you realized? To improve employee reporting and wanted the best crm.