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9.8

Spot Score

Salesforce - CRM Software

Salesforce Reviews in May 2025: User Ratings, Pros & Cons

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4.3

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Salesforce Reviews & Ratings

4.3

Very Good

Based on 31400 ratings & 553 reviews

Rating Distribution

Excellent

(370)

Very Good

(142)

Good

(30)

Poor

(4)

Terible

(7)

Expert's Review

Salesforce Sales Cloud is undeniably one of the most robust and versatile CRM platforms available today, consistently praised for its customization options and comprehensive features. The platform shines in its ability to handle extensive sales processes, from lead tracking to customer engagement and reporting. Businesses can tailor the system to align with their ...Read more

Salesforce pros and cons

  • Highly customizable platform, allowing businesses to tailor processes and workflows to their specific needs.

  • Centralized database provides a 360-degree view of customer information, streamlining sales and marketing efforts.

  • Robust reporting and analytics offer detailed insights for data-driven decision-making and performance tracking.

  • Integration capabilities are extensive, supporting seamless connections with third-party apps and APIs.

  • Expensive licensing and additional costs for features, making it less suitable for small businesses or startups with tight budgets.

  • Steep learning curve for new users, especially for those without technical expertise or prior CRM experience.

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Showing 461-470 out of 553

RS

Raj S

01/02/20

5 out of 5

"Clean and Fast CRM"

What do you like best? I love how Slaesforce Integrates with many different softwares What do you dislike? I don’t have much I like about salesforce besides how it can freeze sometimes. What problems are you solving with the product? What benefits have you realized? I am able to work between many different softwares with Salesforce and they integrate in real time.

RB

Raul B

01/02/20

5 out of 5

"Excellent tool"

What do you like best? This is an excellent platform - great to track a sale from point zero to on-going support afterward. the great thing is having the ability to access the information from anywhere at any time. again this is great to track a sale since you will have all the information about the product/service sold, how sold it, who bought it and everything. you can adjust what information you want to show divided by the departments that will interact with it. What do you dislike? it ...

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UI

User in Health, Wellness and Fitness

01/02/20

5 out of 5

"No doubt - Best CRM"

What do you like best? Customer information, Ease of operating, Follow-up reminders, Putting open activities, Automatic call records What do you dislike? I like everything in salesforce.com. but sometimes it is difficult to get a report exactly like what we want. Recommendations to others considering the product: Highly recommend... What problems are you solving with the product? What benefits have you realized? Managing customer information on a single platform

YM

Yossi M

12/31/19

4.5 out of 5

"Everyday Software for your Business"

What do you like best? Salesforce allows me to have everything for my business set in one program. I am able to add notes for co workers to see, update files, send out emails, and even can send documents through docusign for clients to sign. Another thing i love about Salesforce is that I am able to set tasks for my employees and I am able to track whether they have or have not fulfilled those tasks. Salesforce can easily be used to create word documents and is mobile friendly. What do you ...

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KC

Khamila C

12/30/19

2.5 out of 5

"Could be better"

What do you like best? I like the simple interface of the website. It's very user-friendly. What do you dislike? There are several improvements that can be made. What problems are you solving with the product? What benefits have you realized? SaleForce has helped us streamline database management.

JK

Josh K

12/29/19

5 out of 5

"Great Platform for Customer Database"

What do you like best? Robust. Easy to use and navigate. Analytics that is given are great and easy to access. What do you dislike? Wish the integration with other platform was easier. App is not great What problems are you solving with the product? What benefits have you realized? Using it as customer database. Integration with Marketo allows tracking of all campaigns and puts it into great report

SK

Sukhpreet K

12/27/19

5 out of 5

"Salesforce CRM"

What do you like best? Easy to use and intuitive. Lots of help and tutorial material available online and by Salesforce. Has great performance due to the governance limit imposed on every tenant What do you dislike? Nothing so far to dislike and because of its ample help available online and active forum any difficulty or questions we have are solved soon Recommendations to others considering the product: 1) Very easy to manager Accounts, Leads and Opportunities. Most of the work is done of ...

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AJ

Akshay J

12/27/19

4 out of 5

"Salesforce"

What do you like best? Salesforce provides a good interface which makes this software easier to use. You can customize the same as per your requirement. Also, it is really useful for Managers to generate reports easily. What do you dislike? Didn't find any such cons but it is just that it is so huge and contains so many options. it takes a while to understand the most about it. What problems are you solving with the product? What benefits have you realized? This tool does help the customers ...

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UI

User in Computer Software

12/27/19

4.5 out of 5

"SaleFroce"

What do you like best? A very good tool to manage customers and sales processes. Has the ability to show all the needed information about assets and POs etc What do you dislike? Salesforce lightning is not easy to use, sometimes it is hard to find a specific customer info and past POs What problems are you solving with the product? What benefits have you realized? Customers management

VK

Vladimir K

12/26/19

4 out of 5

"SalesForce review"

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].