Salesforce Reviews in July 2026: User Ratings, Pros & Cons

"Gets the Job Done"

What do you like best? It syncs well with Outreach which makes the sales operations (analytics) work that much easier to do. It also saves time since we do not have to worry about bringing info over from one platform to another. What do you dislike? There is nothing I dislike. I do not use it as much as the sales ops team does, so it doesn't bring me as many benefits, but it still works well. Recommendations to others considering the product: It works great along side Outreach for tech ...

"Takes our fragmented operations and makes them unified"

"BEST CRM EVER WITH GREAT FUNCTIONALITY"

What do you like best? 1.SIMPLE UI. 2.LOTS OF FEATURES. 3.BUSINESS APPLICATION FOR EVERY USER. 4.IT IS AVAILABLE ON WEB AND MOBILE APPLICATION. 5.IT IS SECURE AND FAST. 6.IT IS ROBUST. What do you dislike? 1.IT IS COSTLY. 2.IT HAS LIMITED INTEGRATION WITH LINKEDIN. What problems are you solving with the product? What benefits have you realized? 1.Salesforce always manages all of our customerS data. 2.We are able to manage our sales process, lead generation and follow-up tasks in ...

"Salesforce: the Tool You Need When CRM Proves Itself Valuable"

What do you like best? I like the fact that it creates increased transparency in the teamwork that is needed between sales people and company to facilitate a lucrative sales environment. You see who is pointing in work to make sure that anybody can come into the sale with the best of information and be at an advantage against competitors. The data has show it all, CRM works and Salesforce makes it Easy. What do you dislike? I did dislike sum of the redundancies within the interface for ...

"SalesForce is a powerful platform"

What do you like best? SalesForce is robust. It has a lot of information and processing capacity. With this CRM many ideas and processes can be included to make business management more efficient. It is something that requires dynamism, not only from the companies that demand a CRM but from the sales team where the ideas of the plans for that company are coming from. That means that a large capacity web application is needed. As is SalesForce, full of capabilities. What do you dislike? Its ...

"SalesForce is a CRM that has a lot of functionality"

What do you like best? Although it is a business application it is also designed for any user. I really like the functionality it has because it can be used practically from any place and equipment that is at hand. SalesForce is a complex web platform because of its many functions, but it works very well both from the browser and from a mobile phone. This functionality is one of their best management weapons to defend the company from dissatisfied customers. What do you dislike? Sometimes ...

"Great experience"

What do you like best? I like that it has the capabilities to hold so much valuable information and has multiple ways of looking at data, especially in the non profit sector it is nice when you have to track donors, volunteers, event attendees, etc. What do you dislike? I do not like that you can not manipulate the data in a report. A lot of the time I will have to export a report into excel so that I can manipulate there. I also do not like that you need add ons that cost extra to do a lot ...

"The best and most-affordable CRM option available"

What do you like best? -benefits of a shared knowledge base since it is hosted on multi-tenant cloud -intuitive user-interface -mobile-access -customizability -integration with Outlook, Lusha What do you dislike? -If you're confused between two possible permutations of an email address for a certain contact, you cannot enter both in the email address field. So, it's difficult to ensure you're always reaching said contact. -No way to segment your account list in a certain alphabetical range, ...

"All in one software"

What do you like best? It is very easy to use, very organized and simple. Tracks a lot and saves emails as well. What do you dislike? THe quoting functionality is a bit limited to modifications. Recommendations to others considering the product: This is cloud based hosted solution. What problems are you solving with the product? What benefits have you realized? Track sales and pontential projects and stores useful info.

"Best CRM platform till date"

What do you like best? From usability point of view , it is really very quick, intuitive and has all the capabilities to meet your CRM expectations with well designed features. I've used most of the tools for many years but those can't beat Salesforce . That makes getting information more reliable. What do you dislike? As a regular user i have used classic mode and the newer lightning interface there were some glitch issues in interface after using upgraded version. I do find that at times ...