Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"Best CRM platform till date"

What do you like best? From usability point of view , it is really very quick, intuitive and has all the capabilities to meet your CRM expectations with well designed features. I've used most of the tools for many years but those can't beat Salesforce . That makes getting information more reliable. What do you dislike? As a regular user i have used classic mode and the newer lightning interface there were some glitch issues in interface after using upgraded version. I do find that at times ...

"Salesforce is the standard for a reason."

What do you like best? Simplicity in Lighting to pull and customize reports and the red boxes that will show you errors or tasks needed to be completed. What do you dislike? Sometimes its clunky as a UI. But Lightning has made substantial improvements. What problems are you solving with the product? What benefits have you realized? Salesforce and territory management. Have allowed me to managed my out of state territory with ease.

"Manage Portfolio with SF CRM"

What do you like best? I love the integrations with other platforms such as Gmail and Slack. These integrations allow me to seamlessly add customer notes to my accounts in Salesforce. What do you dislike? There's an overabundance of features, so the platform itself can be overwhelming. SF Lightning has been very helpful, though. What problems are you solving with the product? What benefits have you realized? Keeping track of portfolio growth (i.e., number of in-person meetings, deals won, ...

"Salesforce as our CRM"

What do you like best? All the various functionalities makes the sales process from start to finish, simple and efficient. What do you dislike? Some aspects could be improved to increase productivity further. Recommendations to others considering the product: Salesforce lightning can house all of your customer database, sales process, work progress, goals, and more in one platform. I highly recommend this CRM to any team looking to streamline their sales process. What problems are you ...

"Salesforce is an absolute necessity!"

What do you like best? I enjoy the interface for Salesforce and the extent of how many built-in features and tools it includes. The reporting feature is great due to it being more customizable and allowing the tracking of so many types of data. I also enjoy how the interface allows users to change the setup and layout of certain pages, it's so flexible and versatile. What do you dislike? There can be an overload of information sometimes, and because there is so much data available, it can ...

"Easier Than You Think CRM Platfrom"

What do you like best? I love that there are shortcuts and ways to pin your most used pages. Also, you are able to star you favorite pages. What do you dislike? I do not like how long it takes for some of the pages to load because it is pretty time-consuming. Recommendations to others considering the product: The more you use it the easier it gets. there are several ways to get to the same destination. So find what works best for you and stick with it. What problems are you solving with the ...

"While SalesForce CRM is powerful, it is not intuitive or easy to use."

What do you like best? What I liked best was that it can hold a large amount of data, but it isn't easy to make internal changes within the platform with out expert help. What do you dislike? The downside of using SalesForce CRM is that extra integrations were expensive, needed support to make internal changes, and it didn't speak well to other platforms. Recommendations to others considering the product: Be prepared to spend a lot of time and energy on integration, and hire a consultant to ...

"awesome tool"

What do you like best? salesforce is very efficient tool it is so useful in managing the relationship in client and customer and it is easily accessible anyehre i was very happy to find a tiil which finally made my file easy and worked like a dream form me What do you dislike? I really don't have a lot of bad experience with regards to us using Salesforce. but intial setup pf saleforce was a little difficult for a newcomer Recommendations to others considering the product: great going ...

"I love salesforce!!!"

What do you like best? I love how easy it is to move around the platform while accesing the accounts. I am very pleased with the program. What do you dislike? I do not like how the program freezes up and I dislike how it will also change the account when I am looking at it. What problems are you solving with the product? What benefits have you realized? I am soling multiple problems related to the sales.

"One of the best CRM tool"

What do you like best? Its on cloud, meaning I can access this tool from anywhere Access on mobile Easy and convenient user interface Lot of free packages to install on top of platform What do you dislike? License fees are too high Too many license types are just confusing Any custom development is too costly What problems are you solving with the product? What benefits have you realized? Ease of use Anywhere access Any device compatible High Sales usability achievement