Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"Fantastic system, CRM automation saves us so much time"

What do you like best? Through Process Builder and flow screens we are able to automate business processes through Salesforce. It is a wonderful tool. What do you dislike? Fairly expensive product, but it is certainly worth it. Recommendations to others considering the product: It is costly, but well worth the investment based on how powerful it is. What problems are you solving with the product? What benefits have you realized? We can automate our NPS Surveys rather than having to send ...

"Can be difficult to scale at large companies with few Salesforce devs/admins"

What do you like best? Salesforce is very customizable and there are many integrations you can use. You can make it do almost anything you want with the right developers/admins. What do you dislike? Hard to find talented admins, and once you do, admins and developers to support Salesforce can be very expensive. Recommendations to others considering the product: You must have a team of experts ready to support all of your admin needs. Do not rush into choosing a consultant to implement ...

"Huge tool with almost infinite features"

What do you like best? I am a member of the marketing team and use salesforce mainly to get insights into my campaign's ROI. With some customization, I know exactly how many leads generated by my activities are converted to opportunities and later deals. What do you dislike? The known issue of Salesforce is complicated and not a very friendly interface. Also for some users, the complexity of the app can be considered as overkill. Recommendations to others considering the product: It can ...

"Magic Salesforce CRM"

What do you like best? The great thing about Salesforce CRM is that it allows me to create appropriate lists and analyze the leads I want to attack. It also allows me to keep track of the contacts I have, store all the information about each contact, and so on. It's a very useful tool for classifying by importance and organizing the large number of contacts that come into my company. What do you dislike? Overall, Salesforce CRM works perfectly and is an incredible tool. However, the things ...

"Works Great! Keep track of prospecting to close!"

What do you like best? I I love that I know exactly where my sales pipeline is at any given time. And who I need to focus my attention on. What do you dislike? Every once in a while, my notes disappear. And I forget the conversations that I previously had. What problems are you solving with the product? What benefits have you realized? It is so easy to keep track of my customers, and where they are at in the buying process.

"SalesForce is the customer relationship support that every business needs"

What do you like best? I have SalesForce in my company as the best customer relationship service CRM software. I have been using it for 2 years and the relationships in my company with customers have improved a lot. Now they are fruitful and aim higher than before. This is achieved when you have the right tool and if you also do the best work with it for a better common benefit. Having SalesForce is having a great working ally. What do you dislike? SalesForce has many functions and ...

"Easy to use CRM that actually helps me do my job"

What do you like best? The ease of use and simple nature of classic version What do you dislike? How they want me to switch over to lightning mode. Recommendations to others considering the product: Easy to use platform with deep capabilities. What problems are you solving with the product? What benefits have you realized? Organization of sales flow.

"Salesforce is a great tool"

What do you like best? I love how Salesforce is easy to navigate What do you dislike? It could be easier to keep everything streamlined and up to date. It could be better about requiring more information and preventing duplicate contacts. What problems are you solving with the product? What benefits have you realized? It helps keep contacts organized and allows us to manage their status

"My SFDC Review"

What do you like best? It's database functionality, essentially making it fairly easy to tie objects together for reporting and building custom systems to align with business needs and requirements. This is really beneficial and something lacking in most other CRM's. What do you dislike? The Knowledge Base editor and tools are lacking. Being able to improve upon the community would be a huge help, I would love to focus attention more on helping our customers as the backend of the business ...

"SalesForce has the power to capture more"

What do you like best? SalesForce is a CRM that offers the resource of being able to have important customer information. This with the intention of using these data to improve the relationship with them and provide them with a better treatment adjusted to their needs. This is achieved with a marketing job that must rely on a platform like SalesForce for it to do the heavy work and thus be able to advance at a good pace to commercial success with customers. SalesForce has the power to ...