Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"Our main platform for tracking communication!"

What do you like best? I like the lead status activity updates to track progress through the funnel, ability to take detailed notes and email through the platform as well! What do you dislike? Sometimes activity tracking is lost on a prospects profile Recommendations to others considering the product: Great tool to manage large pipelines along with detailed notes and tracking. What problems are you solving with the product? What benefits have you realized? Ability to track all notes and ...

"AE"

What do you like best? Flexibility and availability of information What do you dislike? Authorization issue Mainly account ownership limitation Recommendations to others considering the product: It’s really great platform What problems are you solving with the product? What benefits have you realized? Daily task Selling Easy and quick

"Salesforce CRM Review in 2020"

What do you like best? Salesforce CRM is great at being able to intake requests from our customers and communicate with them, and log those communications. What do you dislike? There is a limit to how many fields you can utilize to categorize different types of requests and issues. This affects what metrics you can report on. It would be better if you could apply tags (and multiple tags if needed) to each case and then be able to search the tags. Also you have to continuously refresh your ...

"Makes life easier"

What do you like best? It allows our sales team to track and coordinate with opportunities and clients. Without it I can't imagine how our business would survive. What do you dislike? It requires a high training curve at first but once you are in it is fantastic. What problems are you solving with the product? What benefits have you realized? Tracking sales, customers, and organizing our distribution.

"The best"

What do you like best? Easy to track portfolio for my sales team What do you dislike? A bit slow when too many tabs are open in lightning mode What problems are you solving with the product? What benefits have you realized? Tracking all prospects, opportunities, leads, contracts. Also using for reporting.

"All your information in one spot!"

What do you like best? I like the multiple filters and classifications that provide the user with exact and specific results from information pulling. What do you dislike? Occasionally takes up a lot of bandwidth. Recommendations to others considering the product: Take the tutorial course. What problems are you solving with the product? What benefits have you realized? Getting used to all the different levels of information.

"I love sales force!"

What do you like best? I love that all my client data is in one place! What do you dislike? Dislike the cost of integrations and connections. What problems are you solving with the product? What benefits have you realized? We now have the ability for the entire team to see client details in one spot rather than asking 12 different agents that were involved in the sale or support.

"Great platform"

What do you like best? The ability to customize workflow, integrate data to other platforms, best in class organization of sales contacts, ease of customizing and creating dashboards What do you dislike? Nothing about Salesforce do I dislike. I think its a great platform! Recommendations to others considering the product: N/A What problems are you solving with the product? What benefits have you realized? Organization of sales data and contacts

"Best Email Marketing Tool"

What do you like best? The design is beautiful yet very simple, I love that. I also think that the user interface is great and not confusing for new users. The price is also reasonable. What do you dislike? Sometimes, it takes hours of delay whenever I sent emails. But it is not often, so I'm fine with that. Recommendations to others considering the product: Nice Price to Performance, you should try this one. What problems are you solving with the product? What benefits have you realized? I ...

"Salesforce CRM has been a great experience for our business!"

What do you like best? The most helpful thing about Salesforce CRM is that all of our data is readily available on one platform. What do you dislike? I dislike that some of the components are not included in the standard package, such as invoicing and work order features. What problems are you solving with the product? What benefits have you realized? The benefits of Salesforce are that we have a place to input data and keep track of it by individual accounts. We can track sales and ...