Salesforce Reviews in July 2026: User Ratings, Pros & Cons

"Great for large companies"

What do you like best? It is quick and easy to use. This is a new program our Org just started, the trainings have been easy and those who have been around longer have said this is a good program What do you dislike? So far I haven't seen any downside, maybe just the quantity of information, which could be good or bad. What problems are you solving with the product? What benefits have you realized? Quick way to sort through the information needed.

"Salesforce is THE customer relationship platform"

What do you like best? I love the Campaign and Opportunity Reporting features What do you dislike? I don't love the Lead to Contact Conversion functionality Recommendations to others considering the product: Use as much of the out-of-the-box features. This is a great platform and has a strong community of smart users with helpful recommendations. What problems are you solving with the product? What benefits have you realized? Lead life cycle management; sales tasking; campaign member ...

"Good but expensive"

What do you like best? Once you are set up with Salesforce creating dashboards is easy. What do you dislike? Implementation takes lots of time and can be expensive. What problems are you solving with the product? What benefits have you realized? Used Salesforce on an inside sales team at a prior organization. Was very helpful for keeping the team organized.

"The Ultimate CRM - Powerful enough to scale with you, but simple enough to grow into"

What do you like best? Large ecosystem of resources available to help drive your business to the platform. Continual improvements, updates, and features. Powerful and reliable! What do you dislike? Sometimes the simplest of tasks cannot be done out of the box, but where there is a will there is a way. The ultimate barrier to entry is cost! Recommendations to others considering the product: Make sure you clearly understand the license cost and model What problems are you solving with the ...

"CRM platform is very powerful"

What do you like best? The user interface is very simple. Cloud computing CRM is very reliable. The reporting is straightforward and adaptable. It is easy to understand and very reliable. What do you dislike? It is a little bit complex to set up. It is expensive than the other alternatives available in the market. Sometimes user interface is a little confusing. Recommendations to others considering the product: The customer support is very good and easy to use, It is very user friendly. It ...

"Amazing Tool!"

What do you like best? I love how easy it is to navigate and that I can see all of my past activities as well as others. It is very organized and I can specify with great detail what I am logging. It is also integrated with other systems like Outlook and LinkedIn really well. What do you dislike? I don't know that there really is anything I dislike about Salesforce. It's by far the easiest CRM system I have ever used Recommendations to others considering the product: It is the most ...

"It's the bread and butter to my day"

What do you like best? I like how it helps retain information for the next interaction. What do you dislike? How unclear where conversations were left off are. How some processes (ie: converting a lead to contact have automatic opportunities created). Lucidchart helps with this through having an integration where you can map out relationships Recommendations to others considering the product: No other software I've seen in 6+ years even comes close What problems are you solving with the ...

"The Best Customer Relation Management Software"

What do you like best? The Best Customer Relation Management Software, we had never used before What do you dislike? the price is only concern other than its really awesome Recommendations to others considering the product: yes What problems are you solving with the product? What benefits have you realized? No Problems we face with Sales fore is providing good support

"What you're looking for"

What do you like best? I enjoy the different options of running reports and how it integrates with outreach What do you dislike? Can be slow at times and has been kicking me off/logging me off more recently What problems are you solving with the product? What benefits have you realized? Keeping track of prospects and activity and being able to sort through thousands of accounts

"Would recommend, although not perfect"

What do you like best? Has all of the functionality, analytics and features that you'd need from a CRM. Integrates well with other systems. What do you dislike? Some of the features were complex and hard to use. Recording our sales efforts was unnecesarily time consuming. What problems are you solving with the product? What benefits have you realized? Salesforce allowed us to create and track our sales pipeline.