Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in November 2026: User Ratings, Pros & Cons

"Great for large companies"

What do you like best? It is quick and easy to use. This is a new program our Org just started, the trainings have been easy and those who have been around longer have said this is a good program What do you dislike? So far I haven't seen any downside, maybe just the quantity of information, which could be good or bad. What problems are you solving with the product? What benefits have you realized? Quick way to sort through the information needed.

"Easy to manage accounts and contacts with Salesforce"

What do you like best? the ability to customize reports and build out filters to enhance my data quality is what I like best. Being able to centralize my data allows me to swarm an account the right way and not waste my time with the wrong prospects. Time management is very important to me, so having a tool that can show me the cleanest data possible is going to be very valuable to me. What do you dislike? Sometimes, filters may be difficult to find. A more detailed explanation of what each ...

"Good but expensive"

What do you like best? Once you are set up with Salesforce creating dashboards is easy. What do you dislike? Implementation takes lots of time and can be expensive. What problems are you solving with the product? What benefits have you realized? Used Salesforce on an inside sales team at a prior organization. Was very helpful for keeping the team organized.

"Amazing Tool!"

What do you like best? I love how easy it is to navigate and that I can see all of my past activities as well as others. It is very organized and I can specify with great detail what I am logging. It is also integrated with other systems like Outlook and LinkedIn really well. What do you dislike? I don't know that there really is anything I dislike about Salesforce. It's by far the easiest CRM system I have ever used Recommendations to others considering the product: It is the most ...

"CRM platform is very powerful"

What do you like best? The user interface is very simple. Cloud computing CRM is very reliable. The reporting is straightforward and adaptable. It is easy to understand and very reliable. What do you dislike? It is a little bit complex to set up. It is expensive than the other alternatives available in the market. Sometimes user interface is a little confusing. Recommendations to others considering the product: The customer support is very good and easy to use, It is very user friendly. It ...

"The Ultimate CRM - Powerful enough to scale with you, but simple enough to grow into"

What do you like best? Large ecosystem of resources available to help drive your business to the platform. Continual improvements, updates, and features. Powerful and reliable! What do you dislike? Sometimes the simplest of tasks cannot be done out of the box, but where there is a will there is a way. The ultimate barrier to entry is cost! Recommendations to others considering the product: Make sure you clearly understand the license cost and model What problems are you solving with the ...

"Advanced customer relation management tool"

What do you like best? It has automated for us various processes like lead generation and closing. It has helped us in managing our online stores as well; we can easily generate the receipts and pay our bills. Moreover we have learnt through this tool that effective sales plans could be used as in further enhancing the marketing plans. Salesforce not only helps in quotation management but also it has enabled us to engage our clients by providing us the option to personalize their ...

"The Best Customer Relation Management Software"

What do you like best? The Best Customer Relation Management Software, we had never used before What do you dislike? the price is only concern other than its really awesome Recommendations to others considering the product: yes What problems are you solving with the product? What benefits have you realized? No Problems we face with Sales fore is providing good support

"It's the bread and butter to my day"

What do you like best? I like how it helps retain information for the next interaction. What do you dislike? How unclear where conversations were left off are. How some processes (ie: converting a lead to contact have automatic opportunities created). Lucidchart helps with this through having an integration where you can map out relationships Recommendations to others considering the product: No other software I've seen in 6+ years even comes close What problems are you solving with the ...

"Salesforce CRM Newbie"

What do you like best? Salesforce effectively manages all of our CRM data as a company. What do you dislike? I hate lightning vs. classic. There was nothing wrong with classic and now lightning is confusing. Recommendations to others considering the product: Take a training on it. What problems are you solving with the product? What benefits have you realized? We have over 60,000 customers and we need to be able to successfully store their data.