Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in September 2026: User Ratings, Pros & Cons

"Streamlined process, Efficient tool for lead management"

What do you like best about Salesforce Sales Cloud? Very user friendly platform, helps in managing leads & opportunities, creating an extensive report for performance evaluation helps in getting good overview of the activities done & helps in getting valuable insights. Saves time in compiling data manually, salesforce allows you to create reports & customize data as per lead type, name, creation date, age, lead source & many more filters. What do you dislike about Salesforce Sales ...

"The Best Tool for Sales Automation"

What do you like best about Salesforce Sales Cloud? It is an amazing CRM tool that I have used so far. Our sales automation was carried out by Sales Cloud Solutions, giving us a 360-degree view of our customer information, which is really important for any organization. We use the tool on a daily basis, and it has been of great use to us. We have also gotten our Sales Navigator integrated with the system which makes our work easy. The customer support for any trouble was really good. Since ...

"Best Crm Cloud to manage your sales and everything in one"

What do you like best about Salesforce Sales Cloud? It helps the business to manage all their Sales process in one place.It is very user friendly and easy to use .It has multiple tools to give you 360 degree view of your business. What do you dislike about Salesforce Sales Cloud? It is expensive for small businesses. Salesforce charges extra costs for extra storage and the Salesforce license is expensive according to the Indian market because it is charged in USD and in India it is a very ...

"Comprehensive CRM"

What do you like best about Salesforce Sales Cloud? I appreciate that the Lightning interface is user friendly and allows for customization so that you can guide the user through the processes you would like them to complete. What do you dislike about Salesforce Sales Cloud? Even though they say no code, you do need some type of technical knowledge/thinking ability. Yes you dont use code but you are creating technical processes that for some are harder to grasp. What problems is Salesforce ...

"Salesforce Sales Cloud as a powerhouse CRM platform"

What do you like best about Salesforce Sales Cloud? It provides wide range of features and functionality for Sales Teams for lead and opportunity management, sales automation , analytics and allow organizations to manage their entire sales process in one platform. What do you dislike about Salesforce Sales Cloud? Salesforce Sales Cloud is expensive for small businesses. It offers wide range of features, sometimes operating it can be overwhelming for some users. Making it less expensive will ...

It is customizable solution and extremely helpful for our business

PROS: I like that Salesforce allows us to customize the product according to our needs and we are using it to roll out our CRM system. We can track our processes within SF and to transform workflows into digital ones. We are able to streamline huge amount of processes and to make our team more productive and efficient. CONS: You might feel confused at the beginning if you are not familiar with this tool previously.

Managing accounts and contacts became easier

PROS: I can customize reports and build filters. My data is also centralized so I don't focus my time on the wrong prospects. This saved me a lot of time to focus on other work-related matters. CONS: Filters can be hard to find and it can be hard to identify the use of each filter without a detailed explanation. It also takes time to learn how to navigate Salesforce, but I can say that it is worth the effort with its many perks and benefits.

I highly recommend this product for every kind of business dealing with sales

PROS: This is perfect solution for your sales career and one of the best CRM tool I have evr worked with. There is great integration with various complementary tools such as Discover, Hubspot, Tout and others. I can add tools and apps to the current workflow. CONS: The task management requires manual efforts when it comes to remove, shift and editing tasks.

Great relation management tool

PROS: Salesforce CRM automates processes like that of lead generation and closing. It also manages online stores and generates receipts. Personalizing client experience is also possible through Salesforce because it helps us generate effective sales plans. CONS: It is quite hard to learn and one must undergo training before one could learn how to use it properly. Its interface is a bit outdated too, making it hard to drag and drop files.

We use Salesforce on a daily basis

PROS: We use it in our company on a daily basis, we cannot run our tasks without this product. It is intuitive product, straightforward and easy to set up. It offers lot of opportunity for sales, reps and managing deals and options for tracking essential information like products, rates, timing, decision making, competition and customer goals. CONS: When someone makes changes then no one gets information about those changes.