Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"Great for large companies"

What do you like best? It is quick and easy to use. This is a new program our Org just started, the trainings have been easy and those who have been around longer have said this is a good program What do you dislike? So far I haven't seen any downside, maybe just the quantity of information, which could be good or bad. What problems are you solving with the product? What benefits have you realized? Quick way to sort through the information needed.

"Easy to manage accounts and contacts with Salesforce"

What do you like best? the ability to customize reports and build out filters to enhance my data quality is what I like best. Being able to centralize my data allows me to swarm an account the right way and not waste my time with the wrong prospects. Time management is very important to me, so having a tool that can show me the cleanest data possible is going to be very valuable to me. What do you dislike? Sometimes, filters may be difficult to find. A more detailed explanation of what each ...

"Quick Easy CRM"

What do you like best? I like that it connects so seamlessly to all of our internal data systems. What do you dislike? The UI could be a little bit more user friendly. And have easier navigation tools. What problems are you solving with the product? What benefits have you realized? There have been a few times Salesforce has had a technical glitch and has been down for the day.

"Amazing Tool!"

What do you like best? I love how easy it is to navigate and that I can see all of my past activities as well as others. It is very organized and I can specify with great detail what I am logging. It is also integrated with other systems like Outlook and LinkedIn really well. What do you dislike? I don't know that there really is anything I dislike about Salesforce. It's by far the easiest CRM system I have ever used Recommendations to others considering the product: It is the most ...

"CRM platform is very powerful"

What do you like best? The user interface is very simple. Cloud computing CRM is very reliable. The reporting is straightforward and adaptable. It is easy to understand and very reliable. What do you dislike? It is a little bit complex to set up. It is expensive than the other alternatives available in the market. Sometimes user interface is a little confusing. Recommendations to others considering the product: The customer support is very good and easy to use, It is very user friendly. It ...

"The Ultimate CRM - Powerful enough to scale with you, but simple enough to grow into"

What do you like best? Large ecosystem of resources available to help drive your business to the platform. Continual improvements, updates, and features. Powerful and reliable! What do you dislike? Sometimes the simplest of tasks cannot be done out of the box, but where there is a will there is a way. The ultimate barrier to entry is cost! Recommendations to others considering the product: Make sure you clearly understand the license cost and model What problems are you solving with the ...

"Good but expensive"

What do you like best? Once you are set up with Salesforce creating dashboards is easy. What do you dislike? Implementation takes lots of time and can be expensive. What problems are you solving with the product? What benefits have you realized? Used Salesforce on an inside sales team at a prior organization. Was very helpful for keeping the team organized.

"Would recommend, although not perfect"

What do you like best? Has all of the functionality, analytics and features that you'd need from a CRM. Integrates well with other systems. What do you dislike? Some of the features were complex and hard to use. Recording our sales efforts was unnecesarily time consuming. What problems are you solving with the product? What benefits have you realized? Salesforce allowed us to create and track our sales pipeline.

"What you're looking for"

What do you like best? I enjoy the different options of running reports and how it integrates with outreach What do you dislike? Can be slow at times and has been kicking me off/logging me off more recently What problems are you solving with the product? What benefits have you realized? Keeping track of prospects and activity and being able to sort through thousands of accounts

"Salesforce CRM Newbie"

What do you like best? Salesforce effectively manages all of our CRM data as a company. What do you dislike? I hate lightning vs. classic. There was nothing wrong with classic and now lightning is confusing. Recommendations to others considering the product: Take a training on it. What problems are you solving with the product? What benefits have you realized? We have over 60,000 customers and we need to be able to successfully store their data.