Salesforce Reviews in July 2026: User Ratings, Pros & Cons

"Customer Focused CRM"

What do you like best? Salesforce is easy to use and is focused on the contact rather the company which makes it ideal to use since we aren't working with companies but the people that work within them. The reporting functionality is the most helpful to get an overview of how am reaching all of my portfolio. What do you dislike? There are some aspects that I can't customize that would make it easier for me to see information on my accounts but this can be solved through many of the ...

"Convoluted, Expensive, Disappointing Software"

What do you like best? The best thing about Salesforce is that it integrates with most other technologies. It's generally easy to access SFDC data via API. Because of this, there are many great apps you can buy in addition to salesforce to make salesforce more valuable. What do you dislike? Salesforce is the most difficult CRM I've ever used. It's amazing to me how the simplest of things requires a salesforce admin to put together. If you're looking for a CRM that will cost you tons of ...

"Customer Management Done Right"

What do you like best? simplified CRM. Allows tracking everything about a customer from leads to case management to revenue potential in one easy interface. What do you dislike? We are currently stuck on their old interface and I really would like to move to the new lightning interface, but due to some limitations we can't move yet. Recommendations to others considering the product: I find salesforce easy to use and more than capable of handling all my Customer Relationship needs. I'd ...

"Awesome product"

What do you like best? Ease of use, flexible reporting, ability to send client communications directly from the tool. What do you dislike? Sometimes difficult to configure the exact data needed for reports. Recommendations to others considering the product: Highly. It is the best CRM tool I have used. I’ve compared it to many others and tried to mimic the functionality, but no one comes close. I’ve used it in 5 companies and never disappointed. What problems are you solving with the ...

"Salesforce is extremely customizable"

What do you like best? I love how customizable both the fields and reporting are in Salesforce. What do you dislike? I don't like the user interface. It is clunky and very complex. What problems are you solving with the product? What benefits have you realized? I use it to manage leads.

"Lots of options, unfortunately, not intuitive"

What do you like best? The reporting features allow for great analytics that can be reported to peers and leadership. What do you dislike? The system is not intuitive like many other platforms (such as HubSpot). Want to make a change to an account? You might have to do it in the lead, the account, the contact, who knows?? It can become very frustrating especially in the middle of the work day. What problems are you solving with the product? What benefits have you realized? We use SF to ...

"Saleforce"

What do you like best? Having the ability to have all of you prospective clients, current accounts and integrate with other colleagues it is a blessing. What do you dislike? I don't like how you can't set up calls similar to hubspot. I want to be able to enter in a client and set a phone call email calendly all in one place. Why do I have to have several systems. Also Ive tried to upload a spreadsheet of names and it doesnt work. What problems are you solving with the product? What benefits ...

"Communication enhancer"

What do you like best? It has security and data protection with centralised data. It is multi rental and metadeta platform. Provides commin networking ,hardworking and software platform. What do you dislike? Customisation is required for benefit of organization which is expensive. Technical limitations are there which can be confusing to non technical people Recommendations to others considering the product: Customer satisfaction and data ease acess What problems are you solving with the ...

"Very complete CRM"

What do you like best? It's a very complete CRM with many modules use cases. I find it great for collaborating as a team - everybody can add precise information about specific topics. That helps us gather all the knowledge in one place and saves us a lot of time. What do you dislike? The fact that it's so complete can also be a disadvantage. It takes a bit of time to get use to all the modules as there are so many of them. The interface is not very appealing but the lightning version has ...

"The best in class!"

What do you like best? The capabilities for Sales Management are endless. I love the ability to track and managers all leads, contacts, clients and deals through all aspects of the sales cycle. What do you dislike? At an organization like mine with 50,000 global associates, sometimes the data can be a bit out dated if not everyone is using it to the fullest like i am. Sometimes accounts have wrong information and in turn are a wasted lead. What problems are you solving with the product? ...