Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in November 2026: User Ratings, Pros & Cons

"Customer Focused CRM"

What do you like best? Salesforce is easy to use and is focused on the contact rather the company which makes it ideal to use since we aren't working with companies but the people that work within them. The reporting functionality is the most helpful to get an overview of how am reaching all of my portfolio. What do you dislike? There are some aspects that I can't customize that would make it easier for me to see information on my accounts but this can be solved through many of the ...

"The Ultimate CRM"

What do you like best? Salesforce has loads of integrations, and for my current use, all of the workflows seem to make sense. Its a great place to build a book of business. What do you dislike? I wish there was a way to edit things in a report view. It would make mass updates so much easier! Recommendations to others considering the product: Find a great Salesforce Admin! Then you should be able to do almost anything you want with it. Don't over do it tho. Keep it clean, consistent and ...

"Convoluted, Expensive, Disappointing Software"

What do you like best? The best thing about Salesforce is that it integrates with most other technologies. It's generally easy to access SFDC data via API. Because of this, there are many great apps you can buy in addition to salesforce to make salesforce more valuable. What do you dislike? Salesforce is the most difficult CRM I've ever used. It's amazing to me how the simplest of things requires a salesforce admin to put together. If you're looking for a CRM that will cost you tons of ...

"Easy to use, minor flaws"

What do you like best? The ease of collaboration across companies that all work together. What do you dislike? How some of specifics are hidden and take multiple keystrokes to find. Not always easy to find what you need. Sometimes can be jumpy and the information you are looking for is hidden. Recommendations to others considering the product: It is a robust and well known platform. I don't have experience in many other CRM platforms but this does a good job with collaboration. What ...

"Highly recommend using sales force! Great platform!!!!"

What do you like best? Very customizable platform ! The customer support is absolutely amazing What do you dislike? No complaints really! I would like to be able to learn how to customize things more myself but with the support provided it gets done faster than I would be able to anyhow. Recommendations to others considering the product: Definitely worth a try, I’ve used others for sales purposes unrelated to this experience and I am looking into switching to them as well as a result. ...

"Salesforce review"

What do you like best? Flexibility and easy ways to cater it to your company's needs. What do you dislike? It can be difficult to set up and configure. depending on your organization, different people may be using different filters and versions, can get a bit messy. What problems are you solving with the product? What benefits have you realized? managing pipeline and generating quotes and processes

"Large and sometimes complicated, but thorough and the gold standard for CRM"

What do you like best? Salesforce is a great, customizable CRM specific to your needs. As most likely the largest CRM on the planet, there are so many ways to organize buckets of data to a specific workflow that you set. Sure, there are an overwhelming number of features, but based on the layout you decide, whether in production or sandbox, data can be simplified down, tasks can be set, triggers can lead a chain, and overall your data sets can be as simple or as complex as you like. What do ...

"Very complete CRM"

What do you like best? It's a very complete CRM with many modules use cases. I find it great for collaborating as a team - everybody can add precise information about specific topics. That helps us gather all the knowledge in one place and saves us a lot of time. What do you dislike? The fact that it's so complete can also be a disadvantage. It takes a bit of time to get use to all the modules as there are so many of them. The interface is not very appealing but the lightning version has ...

"Communication enhancer"

What do you like best? It has security and data protection with centralised data. It is multi rental and metadeta platform. Provides commin networking ,hardworking and software platform. What do you dislike? Customisation is required for benefit of organization which is expensive. Technical limitations are there which can be confusing to non technical people Recommendations to others considering the product: Customer satisfaction and data ease acess What problems are you solving with the ...

"Salesforce.com Review"

What do you like best? Salesforce is the best sales CRM in the business hands down. I cannot imagine my day without Salesforce. It is the first thing I open on my computer every day. I work in an outbound sales capacity so it is awesome to be able to keep all of my data in this CRM. From making dials, to taking notes, to keeping track on my opportunities - Salesforce has it all. I am able to add in contacts or new accounts and it is all assigned to my user account. This tool is literally a ...