Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"Salesforce.com Review"

What do you like best? Salesforce is the best sales CRM in the business hands down. I cannot imagine my day without Salesforce. It is the first thing I open on my computer every day. I work in an outbound sales capacity so it is awesome to be able to keep all of my data in this CRM. From making dials, to taking notes, to keeping track on my opportunities - Salesforce has it all. I am able to add in contacts or new accounts and it is all assigned to my user account. This tool is literally a ...

"The best in class!"

What do you like best? The capabilities for Sales Management are endless. I love the ability to track and managers all leads, contacts, clients and deals through all aspects of the sales cycle. What do you dislike? At an organization like mine with 50,000 global associates, sometimes the data can be a bit out dated if not everyone is using it to the fullest like i am. Sometimes accounts have wrong information and in turn are a wasted lead. What problems are you solving with the product? ...

"End to End platform for managing customer journey"

What do you like best? Salesforce is so customizable. I have used at various companies, and it has always been tailored to fit our individual needs. What do you dislike? Because things are so customizable, it can sometimes be difficult to know exactly how to use from 1 company to the next. What problems are you solving with the product? What benefits have you realized? keeping track of prospective customer and their journies through the sales process.

"Salesforce can help manage and do it all in one system"

What do you like best? All my prospects, leads, opportunities are in one system which includes notes, attachments, anything relevant to the deal. What do you dislike? There's two sides....original class edition and lightning experience. Just move to one! Recommendations to others considering the product: Check it out, make sure and try out all of the features so that they are beneficial to your organization and what you're looking for from a CRM. Salesforce has been a fabulous addition for ...

"Best CRM for me"

What do you like best? I am impressed with the functionality. sorting and filtering are very beneficial for me. learning and adapting is very easy. It can be customized as per the necessity. it saves lots of time. it has high data integrity. What do you dislike? I find that data mapping is not good. I have experiences issues with the customer service and cost is a bit expensive for me. Recommendations to others considering the product: please make price a bit affordable What problems are ...

"A Very Complete CRM Solution"

What do you like best? Using Salesforce we are able to track all current and past opportunities and activities, as well as planning future activities. Through integrations and automations with other software Salesforce removes a lot of the double entry and manual burden involved in the process. The integrations with sales enablement and marketing tools gives the user a much more complete view of their accounts and prospects. By connecting up Leads, Opportunities, Contacts and Accounts it is ...

"Its great!"

What do you like best? integrations with other top of funnel tools and email What do you dislike? they keep trying to push us over to lightning What problems are you solving with the product? What benefits have you realized? keeping our sales funnel full and never letting a single prospect slip through the cracks

"Great way to manage contacts"

What do you like best? I like the ability to create reports with pertinent information. What do you dislike? It can be a bit confusing to go through filters and change information for contacts unless you try through the backend Recommendations to others considering the product: Consider using this product because it's a comprehensive way to stay organized for your business What problems are you solving with the product? What benefits have you realized? I'm solving the stress of having to ...

"The most customizable and productive CRM service that marketing specialists can count on."

What do you like best? Salesforce CRM is a service that I've used in my job for many years and I've certainly gotten quite favorable results in our sales. Salesforce offers a highly customizable service, which is a factor that allows us to work with the highest comfort and agility in the various strategies that we execute. With this platform, people can easily manage large numbers of customers in an organized manner, and their reports are outstanding for obtaining very detailed information ...

"Salesforce is THE customer relationship platform"

What do you like best? I love the Campaign and Opportunity Reporting features What do you dislike? I don't love the Lead to Contact Conversion functionality Recommendations to others considering the product: Use as much of the out-of-the-box features. This is a great platform and has a strong community of smart users with helpful recommendations. What problems are you solving with the product? What benefits have you realized? Lead life cycle management; sales tasking; campaign member ...