Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in November 2026: User Ratings, Pros & Cons

"Great CRM solutions"

What do you like best? Salesforce is being used by the whole organization, reduces the cost of sales, improves customer retention, better customer service, build more sustainable relationships, increases employee productivity. What do you dislike? More available video-based online training. Navigating interface for simple tasks can get complicated What problems are you solving with the product? What benefits have you realized? We use Salesforce for sales pipelines, account management, as ...

"Salesforce CPQ experience for b2b sales"

What do you like best? What’s most helpful is all the data it can hold. What do you dislike? It’s clunky if you have the classic version. It takes a while to load. Recommendations to others considering the product: Get the latest version not the classic What problems are you solving with the product? What benefits have you realized? Problems is the lagging part, slow. Benefits is it stores all your customer data.

"Salesforce CRM"

What do you like best? Reporting! It's such a customizable tool and the reporting options are endless. What do you dislike? Salesforce Classic can be a bit clunky, but it's what is most comfortable for me. I look forward to switching over from Classic to Lightning in the near future though. The new look is great! What problems are you solving with the product? What benefits have you realized? As an educational institution, I am amazed at how versatile Salesforce is. I have used it in the ...

"Salesforce"

What do you like best? Ability to keep things organized, improves efficeny in terms of calling. What do you dislike? Salesforce for outlook, if I am not connected to my VPN I cannot log in, and if I cannot log in then it keeps poping up and inturupting my work. I have not found a way to disable this Recommendations to others considering the product: Its very useful What problems are you solving with the product? What benefits have you realized? Keeping track of interactive with clients. It ...

"Salesforce is extremely customizable"

What do you like best? I love how customizable both the fields and reporting are in Salesforce. What do you dislike? I don't like the user interface. It is clunky and very complex. What problems are you solving with the product? What benefits have you realized? I use it to manage leads.

"Awesome product"

What do you like best? Ease of use, flexible reporting, ability to send client communications directly from the tool. What do you dislike? Sometimes difficult to configure the exact data needed for reports. Recommendations to others considering the product: Highly. It is the best CRM tool I have used. I’ve compared it to many others and tried to mimic the functionality, but no one comes close. I’ve used it in 5 companies and never disappointed. What problems are you solving with the ...

"Customer Management Done Right"

What do you like best? simplified CRM. Allows tracking everything about a customer from leads to case management to revenue potential in one easy interface. What do you dislike? We are currently stuck on their old interface and I really would like to move to the new lightning interface, but due to some limitations we can't move yet. Recommendations to others considering the product: I find salesforce easy to use and more than capable of handling all my Customer Relationship needs. I'd ...

"SFDC user for over 8 years"

What do you like best? The open API and the seemingly unlimited add on options What do you dislike? Their contract tactics, the complex and expensive workarounds for custom applications and their ever increasing costs.. What problems are you solving with the product? What benefits have you realized? I originally solved route delivery instant uploads to inventory and invoicing.. There are several other things SFDC can solve, the price to value just isnt there for us..

"Lots of options, unfortunately, not intuitive"

What do you like best? The reporting features allow for great analytics that can be reported to peers and leadership. What do you dislike? The system is not intuitive like many other platforms (such as HubSpot). Want to make a change to an account? You might have to do it in the lead, the account, the contact, who knows?? It can become very frustrating especially in the middle of the work day. What problems are you solving with the product? What benefits have you realized? We use SF to ...

"Saleforce"

What do you like best? Having the ability to have all of you prospective clients, current accounts and integrate with other colleagues it is a blessing. What do you dislike? I don't like how you can't set up calls similar to hubspot. I want to be able to enter in a client and set a phone call email calendly all in one place. Why do I have to have several systems. Also Ive tried to upload a spreadsheet of names and it doesnt work. What problems are you solving with the product? What benefits ...