Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"Convoluted, Expensive, Disappointing Software"

What do you like best? The best thing about Salesforce is that it integrates with most other technologies. It's generally easy to access SFDC data via API. Because of this, there are many great apps you can buy in addition to salesforce to make salesforce more valuable. What do you dislike? Salesforce is the most difficult CRM I've ever used. It's amazing to me how the simplest of things requires a salesforce admin to put together. If you're looking for a CRM that will cost you tons of ...

"Salesforce is extremely customizable"

What do you like best? I love how customizable both the fields and reporting are in Salesforce. What do you dislike? I don't like the user interface. It is clunky and very complex. What problems are you solving with the product? What benefits have you realized? I use it to manage leads.

"The Ultimate CRM"

What do you like best? Salesforce has loads of integrations, and for my current use, all of the workflows seem to make sense. Its a great place to build a book of business. What do you dislike? I wish there was a way to edit things in a report view. It would make mass updates so much easier! Recommendations to others considering the product: Find a great Salesforce Admin! Then you should be able to do almost anything you want with it. Don't over do it tho. Keep it clean, consistent and ...

"Customer Management Done Right"

What do you like best? simplified CRM. Allows tracking everything about a customer from leads to case management to revenue potential in one easy interface. What do you dislike? We are currently stuck on their old interface and I really would like to move to the new lightning interface, but due to some limitations we can't move yet. Recommendations to others considering the product: I find salesforce easy to use and more than capable of handling all my Customer Relationship needs. I'd ...

"Salesforce"

What do you like best? Ability to keep things organized, improves efficeny in terms of calling. What do you dislike? Salesforce for outlook, if I am not connected to my VPN I cannot log in, and if I cannot log in then it keeps poping up and inturupting my work. I have not found a way to disable this Recommendations to others considering the product: Its very useful What problems are you solving with the product? What benefits have you realized? Keeping track of interactive with clients. It ...

"Saleforce"

What do you like best? Having the ability to have all of you prospective clients, current accounts and integrate with other colleagues it is a blessing. What do you dislike? I don't like how you can't set up calls similar to hubspot. I want to be able to enter in a client and set a phone call email calendly all in one place. Why do I have to have several systems. Also Ive tried to upload a spreadsheet of names and it doesnt work. What problems are you solving with the product? What benefits ...

"Salesforce CRM"

What do you like best? Reporting! It's such a customizable tool and the reporting options are endless. What do you dislike? Salesforce Classic can be a bit clunky, but it's what is most comfortable for me. I look forward to switching over from Classic to Lightning in the near future though. The new look is great! What problems are you solving with the product? What benefits have you realized? As an educational institution, I am amazed at how versatile Salesforce is. I have used it in the ...

"Lots of options, unfortunately, not intuitive"

What do you like best? The reporting features allow for great analytics that can be reported to peers and leadership. What do you dislike? The system is not intuitive like many other platforms (such as HubSpot). Want to make a change to an account? You might have to do it in the lead, the account, the contact, who knows?? It can become very frustrating especially in the middle of the work day. What problems are you solving with the product? What benefits have you realized? We use SF to ...

"Communication enhancer"

What do you like best? It has security and data protection with centralised data. It is multi rental and metadeta platform. Provides commin networking ,hardworking and software platform. What do you dislike? Customisation is required for benefit of organization which is expensive. Technical limitations are there which can be confusing to non technical people Recommendations to others considering the product: Customer satisfaction and data ease acess What problems are you solving with the ...

"Very complete CRM"

What do you like best? It's a very complete CRM with many modules use cases. I find it great for collaborating as a team - everybody can add precise information about specific topics. That helps us gather all the knowledge in one place and saves us a lot of time. What do you dislike? The fact that it's so complete can also be a disadvantage. It takes a bit of time to get use to all the modules as there are so many of them. The interface is not very appealing but the lightning version has ...