Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"A CRM"

What do you like best? It is great to be able to have so many users and share dashboards across the team. What do you dislike? It might be on our admin end, but we have so many fields that don't seem to be very useful. This makes it difficult to filter sometimes. What problems are you solving with the product? What benefits have you realized? Keeping track of activity into accounts and contacts/leads at those accounts. Reporting on key metrics.

"Great CRM solutions"

What do you like best? Salesforce is being used by the whole organization, reduces the cost of sales, improves customer retention, better customer service, build more sustainable relationships, increases employee productivity. What do you dislike? More available video-based online training. Navigating interface for simple tasks can get complicated What problems are you solving with the product? What benefits have you realized? We use Salesforce for sales pipelines, account management, as ...

"Salesforce CPQ experience for b2b sales"

What do you like best? What’s most helpful is all the data it can hold. What do you dislike? It’s clunky if you have the classic version. It takes a while to load. Recommendations to others considering the product: Get the latest version not the classic What problems are you solving with the product? What benefits have you realized? Problems is the lagging part, slow. Benefits is it stores all your customer data.

"Easy to use, minor flaws"

What do you like best? The ease of collaboration across companies that all work together. What do you dislike? How some of specifics are hidden and take multiple keystrokes to find. Not always easy to find what you need. Sometimes can be jumpy and the information you are looking for is hidden. Recommendations to others considering the product: It is a robust and well known platform. I don't have experience in many other CRM platforms but this does a good job with collaboration. What ...

"Salesforce"

What do you like best? Ability to keep things organized, improves efficeny in terms of calling. What do you dislike? Salesforce for outlook, if I am not connected to my VPN I cannot log in, and if I cannot log in then it keeps poping up and inturupting my work. I have not found a way to disable this Recommendations to others considering the product: Its very useful What problems are you solving with the product? What benefits have you realized? Keeping track of interactive with clients. It ...

"Saleforce"

What do you like best? Having the ability to have all of you prospective clients, current accounts and integrate with other colleagues it is a blessing. What do you dislike? I don't like how you can't set up calls similar to hubspot. I want to be able to enter in a client and set a phone call email calendly all in one place. Why do I have to have several systems. Also Ive tried to upload a spreadsheet of names and it doesnt work. What problems are you solving with the product? What benefits ...

"Customer Management Done Right"

What do you like best? simplified CRM. Allows tracking everything about a customer from leads to case management to revenue potential in one easy interface. What do you dislike? We are currently stuck on their old interface and I really would like to move to the new lightning interface, but due to some limitations we can't move yet. Recommendations to others considering the product: I find salesforce easy to use and more than capable of handling all my Customer Relationship needs. I'd ...

"Salesforce is extremely customizable"

What do you like best? I love how customizable both the fields and reporting are in Salesforce. What do you dislike? I don't like the user interface. It is clunky and very complex. What problems are you solving with the product? What benefits have you realized? I use it to manage leads.

"The Ultimate CRM"

What do you like best? Salesforce has loads of integrations, and for my current use, all of the workflows seem to make sense. Its a great place to build a book of business. What do you dislike? I wish there was a way to edit things in a report view. It would make mass updates so much easier! Recommendations to others considering the product: Find a great Salesforce Admin! Then you should be able to do almost anything you want with it. Don't over do it tho. Keep it clean, consistent and ...

"SFDC user for over 8 years"

What do you like best? The open API and the seemingly unlimited add on options What do you dislike? Their contract tactics, the complex and expensive workarounds for custom applications and their ever increasing costs.. What problems are you solving with the product? What benefits have you realized? I originally solved route delivery instant uploads to inventory and invoicing.. There are several other things SFDC can solve, the price to value just isnt there for us..