Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"Best CRM - Lightning Experience even makes it better"

What do you like best? Worked both on Classic and Lightning Edition. I've liked - 1. The transition from Classic to Lightning and vice versa is great without much of a hassle. 2. Ability to edit fields manually gives granular control to the user. 3. Heavily loaded functionalities which provide various options to have a better management of Customer Data and Interaction. What do you dislike? It'd be great if it fetches the company logo and switchboard/helpline number automatically once you ...

"great to preview emails and test functionality before they're sent to users"

What do you like best? i like that i can easily view the HTML versions of these emails, as well as their code. What do you dislike? i dislike that i have to navigate through the original/initial folder structure when i want to view another version of the email. i also dislike the commenting system where you can input comments directly on the email tests because they're messy Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits ...

"Daily used tool for customer management"

What do you like best? Easy to use, tracks seamlessly with other systems. What do you dislike? Many added features don’t come standard and need to be configured or added on to be used. Ie. Einstein, forecasting. Recommendations to others considering the product: Make to implement the software fully before adding data What problems are you solving with the product? What benefits have you realized? Tracking of all customer insights, daily/weekly updates

"Best CRM tool for many reasons"

What do you like best? The intuitive dashboards it gives is amazing, your entire hierarchical level can see dashboards based on their role and team assigned to. Not just that you also get the export data options. What do you dislike? There's nothing that you will dislike about it. Recommendations to others considering the product: The best CRM tool available in the market due to the easy to use UI and intuitive dashboards at different levels of hierarchy What problems are you solving with ...

"EASY FAST EFFICIENT USER FRIENDLY CRM"

What do you like best? User friendliness - easy to navigate around. Easy to access as well. Love how you can share links easy. Love being able to have it company wide so I can have access to it no matter what department I am in. What do you dislike? Sometimes it makes you log in over and over - sometimes it glitches and is slow. Could be our internet issues. Would love a quicker site. Recommendations to others considering the product: Do it! You won’t regret it What problems are you solving ...

"Salesforce review"

What do you like best? Ease of use, intuitive, offers many incentives for us to do our job What do you dislike? I do not like that its unable to retrieve certain reports Recommendations to others considering the product: Great application What problems are you solving with the product? What benefits have you realized? Data loaded for our client base

"Salesforce is a full featured CRM tool that allows us to manage client information."

What do you like best? It's a one-stop environment for client records, documents, support, and reports. What do you dislike? Lots of configuration options can lead to an unwieldy environment. What problems are you solving with the product? What benefits have you realized? Managing client records, documents, support, and reports.

"Salesforce CRM Review"

What do you like best? * Polished user interface with Salesforce Lightning * Free online user training available to upskill team * Customizable ad-hoc reporting capabilities * Mobile capabilities * Easy to collaborate on leads, opportunities, and accounts across teams * Frequent updates and new releases What do you dislike? * No free version * Considerable UI and functionality customization needed to meet the businesses needs * Integration with other databases and software is ...

"Account Manager of a Fintech company"

What do you like best? I love the use of tabs so much. Definitely game changer compared to other CRMs. It makes organizing and managing multiple clients so much easier. What do you dislike? I dislike the amount of clicks I need to get any information I need. Too many steps! Recommendations to others considering the product: If tabs like Google Chrome style are important to how you organize. Salesforce is amazing for that. I highly recommend for that reason. What problems are you solving ...

"necessary evil"

What do you like best? there is no doubt that SFDC has the most flexibility and can be a very powerful platform. You can run entire organizations from within their suite of services What do you dislike? However the greatest challenge is the lack of support. Having too much can cause you lots of confusion, and then combine that with the terrible (lack of) support ... you just need to bake it into your budget If you want help, you buy it (or spend hours and hours and hours ...