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9.8

Spot Score

Salesforce - CRM Software

Salesforce Reviews in July 2026: User Ratings, Pros & Cons

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4.53

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Salesforce Reviews & Ratings

4.53

Excellent

Based on 710 ratings & 562 reviews

Rating Distribution

Excellent

(378)

Very Good

(143)

Good

(30)

Poor

(4)

Terible

(7)

Spotsaas Editor’s POV

Salesforce Sales Cloud is a highly customizable CRM platform with extensive sales process capabilities, from lead tracking to customer engagement and reporting. The Lightning interface allows configuration to match specific workflows, and integrations with third-party tools and Salesforce add-ons provide a unified view of sales operations. The platform ...Read more

Salesforce pros and cons

  • Highly customizable, allowing businesses to tailor processes and workflows to their specific needs.

  • Centralized database provides a 360-degree view of customer information for sales and marketing teams.

  • Reporting and analytics deliver detailed insights for data-driven decision-making and performance tracking.

  • Supports connections with a wide range of third-party apps and APIs.

  • Licensing costs are high, with additional charges for features, making it less accessible for small businesses or startups.

  • Steep learning curve for new users, especially those without prior CRM experience.

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Showing 321-330 out of 562

NF

Neus F

07/08/20

4.5 out of 5

"Great for sales teams to manage deals"

What do you like best? you can transfer the deal in order this is changing on the funnel, also you can ad all type of information and alerts to remind you everything. What do you dislike? the reports. would be helpful more training Recommendations to others considering the product: At the beginning try not using to much stages at the funnel and always try to be accurate and constant with the information of the contacts and companies it will help you in the future to close more deals thank ...

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EJ

emily j

07/08/20

4.5 out of 5

"A CRM tool that brings customers and companies on one page."

What do you like best? It provides a daily task list that helps managing the work. It provides reporting on user activity as well. It is extremely flexible and can be molded to fit any workflow or unique case. A system can be customized to many different users and what other user profile see can also be visualized. It has an extremely user-friendly interface that is easy to learn. It provides integration with third party accounts and software as well. Plenty of online tutorials and training ...

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RL

Robert L

07/08/20

4.5 out of 5

"My Experience with Sales Force"

What do you like best? Endless ability to customize your CRM to your individual needs. App system adds more robust features than other CRM options What do you dislike? Not much to dislike. Feel it's the gold standard on CRM platforms. Cost may be a prohibitive factor in certain cases Recommendations to others considering the product: Look and evaluate the app store as a strong asset compared to other CRM's. Excellent Support Team as well What problems are you solving with the product? What ...

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AD

abigail d

07/08/20

4.5 out of 5

"An America cloud-based software company that provides solution to customer relation management."

What do you like best? It is a simple software with a simple user interface and good margins for customization and automation. A company can customize the tool according to its requirements to fit in. It provides excellent data integrity. It has a good feature of task reminder that does not let the user miss timelines, meetings, keeps track of the pipelines, closed businesses etc. It is a good CRM for any new company. It an manages clients of all sizes, either small or big. It is a secure ...

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UI

User in Information Technology and Services

07/07/20

4.5 out of 5

"Account Executive "

What do you like best? I like how Saleforce allows me to log and track all of the activity on an acocunt. I can see what contacts have been touched, past closed lost opportunites and the notes from all of the meetings. Having it live in one place makes it a lot easier for me to understand where a deal is at, what works needs to be done and has a consolidated place to point back to for my manager to have inisght into what I am doing. Additionally, the reporting helps me understand my ...

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FB

Francis B

07/07/20

4 out of 5

"Most interactive CRM"

What do you like best? The chatter part of the software helps alot especially for following-up on events through the reminder section. Apart from that the billing is very affordable. What do you dislike? The software has no flaws which I know of. Recommendations to others considering the product: I recommend salesforce because its a more reliable cloud based lead-to-cash sales channel management software. What problems are you solving with the product? What benefits have you realized? Its ...

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CL

Christopher L

07/07/20

4 out of 5

"Salesforce Positive Review"

What do you like best? Its customization, ease of use and simple layout. Very easy to navigate and optimize to your own liking. What do you dislike? There's not much to dislike; it's very easy to use. Maybe sometimes it's not as straight forward as other tools. Recommendations to others considering the product: Just get it. It's the best CRM out there. So simple and clean, very good customer service. What problems are you solving with the product? What benefits have you realized? Very very ...

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UI

User in Marketing and Advertising

07/07/20

5 out of 5

"The best CRM period"

What do you like best? It's the most powerful CRM available today. What do you dislike? The fact that it is also the most costly CRM What problems are you solving with the product? What benefits have you realized? I am able to schedule outreach to customers easily.

SP

Scott P

07/06/20

4.5 out of 5

"Excellent interface"

What do you like best? The ability to keep everyone informed of everything you can thing if related to sales. What do you dislike? The complexity of this crm made for a very steep learning curve. Which turns into higher turnover. Recommendations to others considering the product: Do it. It's worth it What problems are you solving with the product? What benefits have you realized? Basically every problem with orginazation and communication can be solved with this.

SA

Sari A

07/06/20

3.5 out of 5

"Provides a tailored CRM software regardless of your business"

What do you like best? It synchronizes your calendar with to do tasks and upcoming events What do you dislike? It is rather daunting and takes time to learn how to use all its features Recommendations to others considering the product: It is very useful once you take the time to set it up properly and train your team to use it What problems are you solving with the product? What benefits have you realized? It helps us build reports in seconds and provides us with accurate data so we can ...

Read more

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].