Salesforce Reviews in July 2026: User Ratings, Pros & Cons

"Salesforce is just ok"

What do you like best? I like that Salesforce is super customizable. I'm able to get all the information I need to and adjust as our company changes. What do you dislike? It's not intuitive and looks like a program that was made 20 years ago. Lightning is definitely a step in the right direction, but it's nowhere near ready as it breaks some of my reports. What problems are you solving with the product? What benefits have you realized? We're keeping track of campaigns, managing ...

"Has a lot if functionality, but need onsite engineers when you first get up & running"

What do you like best? The customization features in Salesforce What do you dislike? I find the reporting to sometimes be challenging Recommendations to others considering the product: Have a staff that has used Salesforce in the past when you convert What problems are you solving with the product? What benefits have you realized? Lead Management & and allowing sales reps to be more organized with their current pipeline

"Salesforce Review"

What do you like best? Being able to customize my dashboard to find the data I need quickly and efficiently to drive sales. Ability run reports of virtually any data field to focus on marketing segments and prospecting opportunities. What do you dislike? Salesforce can be complex and requires significant training. What problems are you solving with the product? What benefits have you realized? Managing open opportunities and closing them out. Managing a clean and up-todate pipeline.

"Simple, easy and powerful platform for CRM."

What do you like best? Lightning features, sales insights to give the insights on marketing activities What do you dislike? Lots of code to be written to get the simple thing to work What problems are you solving with the product? What benefits have you realized? Creating opportunities and completion of buyer's journey..Assessing the results and revenue earned of marketing results

"Salesforce--great tool for organization!"

What do you like best? I like how it organizes my contacts, leads, opportunities, etc. while I can add "tasks" and events to keep myself on top of things all within one large system. What do you dislike? It's very difficult for me to learn how to get reports to run accurately. Recommendations to others considering the product: It's an extremely useful system for medical device sales. What problems are you solving with the product? What benefits have you realized? Organizational issues are ...

"Don't think I could work in a company without Salesforce!"

What do you like best? Salesforce is such a powerful software, tool to manage customer/prospect data and integrate with anything you want What do you dislike? The reporting could be a little easier, creating reports is always a little time consuming as you have to find the right type of data to pull What problems are you solving with the product? What benefits have you realized? Track and follow all data related to customers, prospects

"Salesforce is a solid tool that seems to integrate well with most add ons"

What do you like best? I like that Salesforce is able to connect to tools like zoom and discover to import contacts directly What do you dislike? I don't like that it has no way of cleaning up the information in the CRM autonimously What problems are you solving with the product? What benefits have you realized? I have a need for organization that Salesforce meets. This helps me be more organized in my outreach

"Salesforce recommendation"

"Pros & Cons for Salesforce"

What do you like best? I liked that Salesforce is completely customizable as far as fields, accounts, etc. The reporting functionality is AMAZING as well. Some of the best that I've seen for a CRM. Salesforce is great for account and deal management. What do you dislike? I did not like that there were certain things that you couldn't do through Salesforce. Having to go back and log calls/emails after doing them in an outside application was a little frustrating. The lightening experience ...

"Salesforce CRM"

What do you like best? Salesforce is easy to navigate. It is also easy to collaborate with other users. Activities are easy to track and opportunities from prior years are easy to locate. What do you dislike? Sometimes it's cumbersome to get to a specific activity Recommendations to others considering the product: Great product What problems are you solving with the product? What benefits have you realized? Issues that the prospects had from years past. Competitive traps. Able to prospect ...