Salesforce Reviews in July 2026: User Ratings, Pros & Cons

"Excellent"

What do you like best? I like it because I keep a record of my activities What do you dislike? CRM is too slow to load information and options What problems are you solving with the product? What benefits have you realized? I close sales and complete contracts with clients, it is a benefit to have the information at hand

"Salesforce CRM for E commerce applications"

What do you like best? The most helpful feature with the salesforce CRM is that it brings in companies and customers together and it can be customized to different customer needs. The best thing i like with Salesforce CRM is that it can be integrated to various departments such as marketing, sales and commerce. In our company, we use salesforce for our ecommerce platform to bring in the customers to purchase our products online. We can also create better customized pages for customers using ...

"Salesforce for small business"

What do you like best? There are lots of add ons (even some good free ones) so you can extend the use of the application What do you dislike? I dislike the new UI as it has meant that simple tasks take many more clicks. Also, the price for a small business may be prohibitive and you have to pay extra to get what should be standard support Recommendations to others considering the product: It is a good overall tool . Cost is high for casual users. It has a large marketplace for free and some ...

"The biggest is the best"

What do you like best? It just works. The ultimate repository for all of your accounts and contacts. Great pipeline management. Configuration is very flexible. I literally could not do my job without it What do you dislike? Task management process could be a little cleaner, easier to go through and tick off as completed. Sometimes there is almost TOO much info available and screen can seem a bit cluttered. What problems are you solving with the product? What benefits have you realized? I ...

"Salesforce CRM for E commerce applications"

What do you like best? The most helpful feature with the salesforce CRM is that it brings in companies and customers together and it can be customized to different customer needs. The best thing i like with Salesforce CRM is that it can be integrated to various departments such as marketing, sales and commerce. In our company, we use salesforce for our ecommerce platform to bring in the customers to purchase our products online. We can also create better customized pages for customers using ...

"Excellent"

What do you like best? I like it because I keep a record of my activities What do you dislike? CRM is too slow to load information and options What problems are you solving with the product? What benefits have you realized? I close sales and complete contracts with clients, it is a benefit to have the information at hand

"Best CRM platform for sales team"

What do you like best? Ease of use Features Compatibility with other products What do you dislike? Could be a bit more pretty to look at but that's a minor details Recommendations to others considering the product: Buy it! You will not regret it as it will support you long term What problems are you solving with the product? What benefits have you realized? tracking current opportunities, new business pipeline and activities

"Very effective and efficient CRM"

What do you like best? The level of detail and ease of accessibility to customer information, along with integrations with Gmail What do you dislike? Cloud-based software can be slower than server-based, but that's to be expected What problems are you solving with the product? What benefits have you realized? Having a centralized place to store and access customer account data

"It gets the job done but at a price"

What do you like best? Easy to use navigation and logical organization of menu options. Appealing screen layout. Extensive ability to customize screens/views, reports and fields. Easily visible data model. What do you dislike? Overly complicated permission settings. Costly compared to other CRMs. Requires full time admin. Support is not well informed and typically sticks to a script. You can occasionally get lucky and get assigned a support person who understands your business. What ...

"It gets the job done but at a price"

What do you like best? Easy to use navigation and logical organization of menu options. Appealing screen layout. Extensive ability to customize screens/views, reports and fields. Easily visible data model. What do you dislike? Overly complicated permission settings. Costly compared to other CRMs. Requires full time admin. Support is not well informed and typically sticks to a script. You can occasionally get lucky and get assigned a support person who understands your business. What ...