Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"It gets the job done but at a price"

What do you like best? Easy to use navigation and logical organization of menu options. Appealing screen layout. Extensive ability to customize screens/views, reports and fields. Easily visible data model. What do you dislike? Overly complicated permission settings. Costly compared to other CRMs. Requires full time admin. Support is not well informed and typically sticks to a script. You can occasionally get lucky and get assigned a support person who understands your business. What ...

"Salesforce is just ok"

What do you like best? I like that Salesforce is super customizable. I'm able to get all the information I need to and adjust as our company changes. What do you dislike? It's not intuitive and looks like a program that was made 20 years ago. Lightning is definitely a step in the right direction, but it's nowhere near ready as it breaks some of my reports. What problems are you solving with the product? What benefits have you realized? We're keeping track of campaigns, managing ...

"Has a lot if functionality, but need onsite engineers when you first get up & running"

What do you like best? The customization features in Salesforce What do you dislike? I find the reporting to sometimes be challenging Recommendations to others considering the product: Have a staff that has used Salesforce in the past when you convert What problems are you solving with the product? What benefits have you realized? Lead Management & and allowing sales reps to be more organized with their current pipeline

"Salesforce Review"

What do you like best? Being able to customize my dashboard to find the data I need quickly and efficiently to drive sales. Ability run reports of virtually any data field to focus on marketing segments and prospecting opportunities. What do you dislike? Salesforce can be complex and requires significant training. What problems are you solving with the product? What benefits have you realized? Managing open opportunities and closing them out. Managing a clean and up-todate pipeline.

"Salesforce--great tool for organization!"

What do you like best? I like how it organizes my contacts, leads, opportunities, etc. while I can add "tasks" and events to keep myself on top of things all within one large system. What do you dislike? It's very difficult for me to learn how to get reports to run accurately. Recommendations to others considering the product: It's an extremely useful system for medical device sales. What problems are you solving with the product? What benefits have you realized? Organizational issues are ...

"Simple, easy and powerful platform for CRM."

What do you like best? Lightning features, sales insights to give the insights on marketing activities What do you dislike? Lots of code to be written to get the simple thing to work What problems are you solving with the product? What benefits have you realized? Creating opportunities and completion of buyer's journey..Assessing the results and revenue earned of marketing results

"Don't think I could work in a company without Salesforce!"

What do you like best? Salesforce is such a powerful software, tool to manage customer/prospect data and integrate with anything you want What do you dislike? The reporting could be a little easier, creating reports is always a little time consuming as you have to find the right type of data to pull What problems are you solving with the product? What benefits have you realized? Track and follow all data related to customers, prospects

"Salesforce CRM"

What do you like best? Salesforce is easy to navigate. It is also easy to collaborate with other users. Activities are easy to track and opportunities from prior years are easy to locate. What do you dislike? Sometimes it's cumbersome to get to a specific activity Recommendations to others considering the product: Great product What problems are you solving with the product? What benefits have you realized? Issues that the prospects had from years past. Competitive traps. Able to prospect ...

"Salesforce recommendation"

"A CRM tool that brings customers and companies on one page."

What do you like best? It provides a daily task list that helps managing the work. It provides reporting on user activity as well. It is extremely flexible and can be molded to fit any workflow or unique case. A system can be customized to many different users and what other user profile see can also be visualized. It has an extremely user-friendly interface that is easy to learn. It provides integration with third party accounts and software as well. Plenty of online tutorials and training ...