Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in November 2026: User Ratings, Pros & Cons

"Salesforce - Robust Yet Confusing"

What do you like best? I like that I can forecast sales and have it automatically populate based on last year's data What do you dislike? I dislike that some actions are uneditable by certain approval parties, making it difficult to implement changes at times. What problems are you solving with the product? What benefits have you realized? Inputting the time spent on my accounts, assessing profitability, estimating sales by quarter, year, month, etc.

"Best tool for lead and process tool, working with high numbers of potential prospects."

What do you like best? The ability to create automation rules that track to day-to-day progress. What do you dislike? The reporting interface may be a bit complicated and not entirely user friendly. Recommendations to others considering the product: Make sure that you have a system in mind before starting to upload new accounts. There is a lot of options in place, easy to get over complicated. What problems are you solving with the product? What benefits have you realized? New lead ...

"Best CRM out there"

What do you like best? Salesforce CRM allows our business to keep all of our client info in one streamlined space What do you dislike? I wish some of the salesforce functionality was a bit easier to create What problems are you solving with the product? What benefits have you realized? Salesforce CRM implementation has been great. W e haven’t had any issues

"Simple and Powerful allows you to focus on the task and not the software"

What do you like best? The ease of use when managing multiple campaigns with opportunities. What do you dislike? I would like to see some enhancement of the mobile version What problems are you solving with the product? What benefits have you realized? Ability to see all activity, the movement through our process. SF has improved the efficiency of our sales and customer support staff.

"Salesforce, a fantastic CRM to help manage and grow your company."

What do you like best? I like using Salesforce the most because of it's user interface and ease in creating custom reports. Our team is able to create custom user views for each role at our company and tailor the user experience so that each user sees the relevant data on each page for their specific needs. I personally, in a sales capacity, utilize the reporting functionality constantly. Whether it be viewing my current pipeline broken down by stage and amounts to viewing my territory ...

"Great. CRM! Easy to use, easy to track everything"

What do you like best? The Salesforce CRM is easy to use, easy to learn and shows you what you need to see at a top glance. Salesforce makes it easy to dive into more information for a deep dive on leads, opportunities or accounts. What do you dislike? I do not. like working with the Salesforce support team. They are often located all over the country and you often end up talking to 5 people before you can get an official answer on anything. What problems are you solving with the product? ...

"Best tool for Database"

What do you like best? A great platform/tool for integrating it with ON24 and saving Contacts and Account information What do you dislike? Everything is just perfect. Long data at times take longer time for download. Recommendations to others considering the product: Great tool for Database management and Reporting What problems are you solving with the product? What benefits have you realized? Integrating it with ON24. Database creation for accounts and contacts

"Very Simple"

What do you like best? Salesforce is much more intuitive than other CRM's I've used in the past (Microsoft and Oracle). Converting leads into opportunities is a snap, and it is very easy to see all necessary info. What do you dislike? Salesforce at times can be buggy, depending on how many integrations are programmed into it. What problems are you solving with the product? What benefits have you realized? Salesforce allows us to do credit checks, accept payments, and create orders all in ...

"Excellent"

What do you like best? Easier to Generate Reports. Entering data is very easy. Can download data in Different Formats. What do you dislike? Nothing till now I felt wrong. Its Good. Recommendations to others considering the product: Best software for sales data managements. What problems are you solving with the product? What benefits have you realized? Generating and compiling reports managing customer data base. Creating sales Reports, and MISes

"The biggest is the best"

What do you like best? It just works. The ultimate repository for all of your accounts and contacts. Great pipeline management. Configuration is very flexible. I literally could not do my job without it What do you dislike? Task management process could be a little cleaner, easier to go through and tick off as completed. Sometimes there is almost TOO much info available and screen can seem a bit cluttered. What problems are you solving with the product? What benefits have you realized? I ...