Salesforce Reviews in July 2026: User Ratings, Pros & Cons

"Salesforce is the gold standard CRM"

What do you like best? I love SF for keeping track of clients, opportunities with clients, activities, and current agreements. What do you dislike? I hate the lightning upgrade. It's difficult to navigate. Recommendations to others considering the product: Have an amazing administrator! What problems are you solving with the product? What benefits have you realized? We are able to integrate with any other software and keep track of current clients and opportunities. We can attribute ...

"Salesforce is the gold standard CRM"

What do you like best? I love SF for keeping track of clients, opportunities with clients, activities, and current agreements. What do you dislike? I hate the lightning upgrade. It's difficult to navigate. Recommendations to others considering the product: Have an amazing administrator! What problems are you solving with the product? What benefits have you realized? We are able to integrate with any other software and keep track of current clients and opportunities. We can attribute ...

"Salesforce - Robust Yet Confusing"

What do you like best? I like that I can forecast sales and have it automatically populate based on last year's data What do you dislike? I dislike that some actions are uneditable by certain approval parties, making it difficult to implement changes at times. What problems are you solving with the product? What benefits have you realized? Inputting the time spent on my accounts, assessing profitability, estimating sales by quarter, year, month, etc.

"Best tool for lead and process tool, working with high numbers of potential prospects."

What do you like best? The ability to create automation rules that track to day-to-day progress. What do you dislike? The reporting interface may be a bit complicated and not entirely user friendly. Recommendations to others considering the product: Make sure that you have a system in mind before starting to upload new accounts. There is a lot of options in place, easy to get over complicated. What problems are you solving with the product? What benefits have you realized? New lead ...

"Salesforce - Robust Yet Confusing"

What do you like best? I like that I can forecast sales and have it automatically populate based on last year's data What do you dislike? I dislike that some actions are uneditable by certain approval parties, making it difficult to implement changes at times. What problems are you solving with the product? What benefits have you realized? Inputting the time spent on my accounts, assessing profitability, estimating sales by quarter, year, month, etc.

"Salesforce, a fantastic CRM to help manage and grow your company."

What do you like best? I like using Salesforce the most because of it's user interface and ease in creating custom reports. Our team is able to create custom user views for each role at our company and tailor the user experience so that each user sees the relevant data on each page for their specific needs. I personally, in a sales capacity, utilize the reporting functionality constantly. Whether it be viewing my current pipeline broken down by stage and amounts to viewing my territory ...

"Best CRM out there"

What do you like best? Salesforce CRM allows our business to keep all of our client info in one streamlined space What do you dislike? I wish some of the salesforce functionality was a bit easier to create What problems are you solving with the product? What benefits have you realized? Salesforce CRM implementation has been great. W e haven’t had any issues

"The Force"

What do you like best? There are a lot of benefits to using Salesforce. One in particular is its ability to integrate with other software and plugins to host one platform for all your needs. Additionally, there are a lot of great futures and things you can do on the back-end for your teams, such as create lead tasks and reports. What do you dislike? There are some minor bugs with adding contacts with the Outreach / Zoom info plugin. Sometime random error codes popup making it more tedious ...

"Best tool for Database"

What do you like best? A great platform/tool for integrating it with ON24 and saving Contacts and Account information What do you dislike? Everything is just perfect. Long data at times take longer time for download. Recommendations to others considering the product: Great tool for Database management and Reporting What problems are you solving with the product? What benefits have you realized? Integrating it with ON24. Database creation for accounts and contacts

"Great. CRM! Easy to use, easy to track everything"

What do you like best? The Salesforce CRM is easy to use, easy to learn and shows you what you need to see at a top glance. Salesforce makes it easy to dive into more information for a deep dive on leads, opportunities or accounts. What do you dislike? I do not. like working with the Salesforce support team. They are often located all over the country and you often end up talking to 5 people before you can get an official answer on anything. What problems are you solving with the product? ...