Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"I loved using Salesforce to manage our customers and measuring our marketing"

What do you like best? What I found really helpful was the ability to track our marketing campaigns to our customers. What do you dislike? What I did not like about Salesforce CRM was the deduping process wasn't great, I always found duplicate records in there, regardless of the email address or not. What problems are you solving with the product? What benefits have you realized? Salesforce CRM helped us understand how effective our markting was and this in turn helped us market our ...

"Salesforce is the gold standard CRM"

What do you like best? I love SF for keeping track of clients, opportunities with clients, activities, and current agreements. What do you dislike? I hate the lightning upgrade. It's difficult to navigate. Recommendations to others considering the product: Have an amazing administrator! What problems are you solving with the product? What benefits have you realized? We are able to integrate with any other software and keep track of current clients and opportunities. We can attribute ...

"Salesforce is the gold standard CRM"

What do you like best? I love SF for keeping track of clients, opportunities with clients, activities, and current agreements. What do you dislike? I hate the lightning upgrade. It's difficult to navigate. Recommendations to others considering the product: Have an amazing administrator! What problems are you solving with the product? What benefits have you realized? We are able to integrate with any other software and keep track of current clients and opportunities. We can attribute ...

"Best tool for Database"

What do you like best? A great platform/tool for integrating it with ON24 and saving Contacts and Account information What do you dislike? Everything is just perfect. Long data at times take longer time for download. Recommendations to others considering the product: Great tool for Database management and Reporting What problems are you solving with the product? What benefits have you realized? Integrating it with ON24. Database creation for accounts and contacts

"Great. CRM! Easy to use, easy to track everything"

What do you like best? The Salesforce CRM is easy to use, easy to learn and shows you what you need to see at a top glance. Salesforce makes it easy to dive into more information for a deep dive on leads, opportunities or accounts. What do you dislike? I do not. like working with the Salesforce support team. They are often located all over the country and you often end up talking to 5 people before you can get an official answer on anything. What problems are you solving with the product? ...

"Great. CRM! Easy to use, easy to track everything"

What do you like best? The Salesforce CRM is easy to use, easy to learn and shows you what you need to see at a top glance. Salesforce makes it easy to dive into more information for a deep dive on leads, opportunities or accounts. What do you dislike? I do not. like working with the Salesforce support team. They are often located all over the country and you often end up talking to 5 people before you can get an official answer on anything. What problems are you solving with the product? ...

"Salesforce, a fantastic CRM to help manage and grow your company."

What do you like best? I like using Salesforce the most because of it's user interface and ease in creating custom reports. Our team is able to create custom user views for each role at our company and tailor the user experience so that each user sees the relevant data on each page for their specific needs. I personally, in a sales capacity, utilize the reporting functionality constantly. Whether it be viewing my current pipeline broken down by stage and amounts to viewing my territory ...

"Simple and Powerful allows you to focus on the task and not the software"

What do you like best? The ease of use when managing multiple campaigns with opportunities. What do you dislike? I would like to see some enhancement of the mobile version What problems are you solving with the product? What benefits have you realized? Ability to see all activity, the movement through our process. SF has improved the efficiency of our sales and customer support staff.

"Best CRM out there"

What do you like best? Salesforce CRM allows our business to keep all of our client info in one streamlined space What do you dislike? I wish some of the salesforce functionality was a bit easier to create What problems are you solving with the product? What benefits have you realized? Salesforce CRM implementation has been great. W e haven’t had any issues

"Simple and Powerful allows you to focus on the task and not the software"

What do you like best? The ease of use when managing multiple campaigns with opportunities. What do you dislike? I would like to see some enhancement of the mobile version What problems are you solving with the product? What benefits have you realized? Ability to see all activity, the movement through our process. SF has improved the efficiency of our sales and customer support staff.