Salesforce Reviews in July 2026: User Ratings, Pros & Cons

"Quality Tracking"

What do you like best? Being able to view reports, see tracking of opportunities, leads, and clients. As well as having certain tasks lined up. What do you dislike? Some of the filters can be too much and require some screening. What problems are you solving with the product? What benefits have you realized? Being able to find new leads to call on and reach out to for sales.

"sales tools of Salesforce CRM"

What do you like best? it gives the complete list of activities globally to the top management and relevant data to the concern teams so manage the businesses very well. What do you dislike? only thing is one has to update manually of there can be better tools to update the records. Recommendations to others considering the product: its an excellent tool for managing the business complexity. What problems are you solving with the product? What benefits have you realized? managing the ...

"I have never used Hubspot or ServiceNow, but Salesforce has always been good to me!"

What do you like best? Salesforce keeps everything organized throughout the customer journey from lead to customer. You can see exactly what happened and if it did and isn't in SF then it didn't happen! So just like anything it is what you make of it. What do you dislike? Just the integrations and getting everything to talk to each other. So zoom, LI - Navi, Salesloft, etc.... Recommendations to others considering the product: It's either them, Hubspot, or ServiceNow. Think they are all ...

"Salesforce Keeps all your important customer information in one place"

What do you like best? Ease of use and to add customized fields. What do you dislike? I really don't have anything that I dislike about Salesforce What problems are you solving with the product? What benefits have you realized? Customer and vendor information all in one place

"SalesForce CRM is the heart of our Sales organization!"

What do you like best? A comprehensive solution that is easy to integrate with, SalesForce CRM gives our Sales team all of the tools they need to be successful. What do you dislike? You get what you pay for, SalesForce CRM is an enterprise solution and it is not cheap. Recommendations to others considering the product: There are no other product other there with the range of features and ability to integrate like SalesForce CRM. What problems are you solving with the product? What benefits ...

"Best Product"

What do you like best? This is really good product for CRM perspective and also use full for customer service What do you dislike? I really don't have anything to dislike about this product Recommendations to others considering the product: Yes, definitely will recommend this to other organisations What problems are you solving with the product? What benefits have you realized? Using Salesforce crm I'm able to solve customer queries and realtime able solve the problem

"Use it everyday for business"

What do you like best? Data-loader integration with sales force itself What do you dislike? Data management sometimes seems inefficient Recommendations to others considering the product: Hold on a bit if the database is huge What problems are you solving with the product? What benefits have you realized? Database Management

"Easy to Use"

What do you like best? Ease of use plus integration with zoominfo and LinkedIn. What do you dislike? User interface is still a liile cumbersome. What problems are you solving with the product? What benefits have you realized? Managing pipeline. Sharing data.

"Extremely Intuitive tool"

What do you like best? Chatter and Self help are the differentiator What do you dislike? I'm yet to come across anything that i dislike about it What problems are you solving with the product? What benefits have you realized? As i Said it is very user friendly and the seamless integration with MS Outlook is a clear differentiator

"I loved using Salesforce to manage our customers and measuring our marketing"

What do you like best? What I found really helpful was the ability to track our marketing campaigns to our customers. What do you dislike? What I did not like about Salesforce CRM was the deduping process wasn't great, I always found duplicate records in there, regardless of the email address or not. What problems are you solving with the product? What benefits have you realized? Salesforce CRM helped us understand how effective our markting was and this in turn helped us market our ...