Salesforce Reviews in July 2026: User Ratings, Pros & Cons

"Best Database tool for corporate organization"

What do you like best? The way contacts and accounts are maintained and ease of reporting What do you dislike? Long reports take longer time for download and sometimes get struck Recommendations to others considering the product: Best tool for Database management and maintaining contacts and accounts. Reporting and Dashboards. What problems are you solving with the product? What benefits have you realized? Database Management

"Team Leader role in a Contact Center"

What do you like best? Great search engine throughout the platform! What do you dislike? Report Tool needs to be more user friendly. Recommendations to others considering the product: Great tool! Able to gather the most of the information from the agents. What problems are you solving with the product? What benefits have you realized? Report creation in order to drive the teams to the reach the desired KPI's.

"Like it but not better than Dynamics 365 CRM"

What do you like best? The integrations work very well and the web application reponds very fast What do you dislike? The UI is not very appealing and it takes time to get used to the flows of the application Recommendations to others considering the product: Its good but try MS Dynamics 365 and then decide What problems are you solving with the product? What benefits have you realized? Understanding customer needs and expectations

"Best CRM available"

What do you like best? Salesforce is a great tool, easy to use, easy to build out. What do you dislike? Some functionality is really difficult to learn What problems are you solving with the product? What benefits have you realized? We use Salesforce to track our interactions with prospects, keep notes of interactions, action items, and prospect needs, and make sure we keep moving through our pipeline smoothly and efficiently.

"All sales repositories share one common goal"

What do you like best? accounts and contact management ,customers communication What do you dislike? More cost effective and setting the CRM Recommendations to others considering the product: Best for big organisations What problems are you solving with the product? What benefits have you realized? Generating monthly payroll and attendance management of users

"Best CRM out there!"

What do you like best? Salesforce lightning is east to use, customizable and holds so much information. What do you dislike? It is hard to say since I know it is customizable, I may not have the correct permissions to delete some past information. Recommendations to others considering the product: Keep up the good work, at this moment I am still finding out new things and asking for permission to build more reports to better help me every day. What problems are you solving with the product? ...

"Salesforce CRM - Classic vs Lightning"

What do you like best? In the Classic view, I am able to perform my job. Getting to objects and doing mass updates is easy. The design and flow of all pages and their layouts can be changed easily. I currently have 100% user adoption which is incredible. What do you dislike? Salesforce has rolled out their "Lightning" layout/views. This is compact, you have more clicks to get to where you wanted vs. the Classic view. Having more clicks is more work for people causing them to not want to use ...

"client tracking"

What do you like best? it is an easy set up and you can manipulate it to your needs What do you dislike? its another client management system to get used to and customize. you use it until your company finds another and have to transfer all your data again. What problems are you solving with the product? What benefits have you realized? it helps to divide clients in different categories and track them

"Salesforce CRM Review"

"Extremely detailed software that lets you do just about anything"

What do you like best? The complexity of the software. I can build hundreds of different reports to search for certain prospects and it makes it really easy to find what I'm looking for. I also love the dashboard elements, and feel that it boosts the competition level on our sales team. It keeps everything transparent and also allows us to build reports, search for leads, filter, etc. without having to use an admin user to do it. What do you dislike? Because it is so complex, there is a lot ...