Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in November 2026: User Ratings, Pros & Cons

"Does The Job"

What do you like best? The convenience of the database is what I enjoy most, along with customer service. What do you dislike? Can be difficult to locate info at times due to various organizational layouts. I feel this will improve over time, however. What problems are you solving with the product? What benefits have you realized? Having one location with all client info is convenient, and being able to track marketing results has made populating data for reports much easier.

"Salesforce as a CRM from the perspective of a sales person."

What do you like best? I understand that salesforce.com (SFDC) invented the idea of SaaS and is an incredibly powerful platform that can be used to run almost all aspects of a business. Their eco-sphere is unparalleled and most every company to help you run a business can integrate with sfdc. I like how customizable sfdc is and how it can be trained to do most anything. What do you dislike? As someone who used salesforce for 10+ years and then switched to a competitor it is my opinion that ...

"Administrator"

What do you like best? Powerful, enterprise-ready, a lot of documentation and community support. What do you dislike? User interface is a little tough to deal with. Recommendations to others considering the product: Think through how you will use it before configuring it What problems are you solving with the product? What benefits have you realized? Coordinated sales efforts, reporting, timely lead processing and routing.

"Still clunky but gets the job done for the most part"

What do you like best? - it's how we track our customers and meetings to I don't have much of a choice but to use it - nice that it integrates with some other tech that we use What do you dislike? - still looks really outdated and does not have some basic functionality What problems are you solving with the product? What benefits have you realized? - track customer data and meetings -

"Salesforce CRM review"

What do you like best? Saleforce provides a CRM tool with the aspects of a social media platform. Each employee can have their own profile with their own area for entering their sales, leads, objectives etc. This is a great platform for businesses big and small and allows for a lot of connectivity among employees. What do you dislike? Sometimes employees spend more time chatting than they do entering their data. Some employees can get completely off topic and are wasting time and not ...

"Versatile & Powerful. Comes with a price tag... and you'll need support to customize"

What do you like best? Integration. You can pretty much integrate with anything you need to. What do you dislike? It's the world's leading CRM and they say it can do 'anything you need' - but what I don't like is that you'll have to become a salesforce expert, or hire a salesforce expert to make it do what you need it to. It's good as a CRM, but it's not great for automated Marketing ...unless of course you pay for the salesforce marketing cloud (which costs more of course) and even then ...

"CRM With Seemingly Endless Possibilities"

What do you like best? Salesforce can basically do whatever you possible need it to do, as long as you have the experience (or money for a developer) to customize it What do you dislike? Can be very difficult to customize without developer level knowledge. Search could be better. What problems are you solving with the product? What benefits have you realized? Salesforce is how we track all clients, prospects, opportunities, and contracts. I don't know how we would possibly do this otherwise

"Awesome tool, but expensive."

What do you like best? Everything sales related in one Spot with everything organized in a pretty logical way. We’ve now switched to HubSpot to accommodate our service team and it is better for that, but I prefer HubSpot. What do you dislike? Price and the service departments can’t really use Salesforce so there is some disjointedness for the organization. What problems are you solving with the product? What benefits have you realized? Keeps my days organized and allows me to conservatively ...

"Salesforce- An Honest Review"

What do you like best? As an analytics guys I love the all the reports that can be made and customized to your liking. What do you dislike? Sometimes the actual software runs really sloppy. There are times where I think it could be more fluid and interrupts my work rhythm. Recommendations to others considering the product: I would highly recommend What problems are you solving with the product? What benefits have you realized? Biggest benefit is using reports to help make my job easier

"Team Leader role in a Contact Center"

What do you like best? Great search engine throughout the platform! What do you dislike? Report Tool needs to be more user friendly. Recommendations to others considering the product: Great tool! Able to gather the most of the information from the agents. What problems are you solving with the product? What benefits have you realized? Report creation in order to drive the teams to the reach the desired KPI's.