Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"Great product with lots of customizations available"

What do you like best? I love that it holds all of my contacts, tracks meetings, can sync with my email so there isn't duplicate tracking need in Salesforce. I can track all my email counts, look at reports that show me trends, where I stand this time vs last year. Can look at account history, build out customize reports to pull data in a succinct and efficient manner. Also can track sales for commission purposes. Can also send mass emails out to all contacts for marketing. Can track team ...

"One of the best CRM Tool out there"

What do you like best? The ease of setting up The reasonable cost What do you dislike? The cost of adding more features It starts getting complex when you try to integrate with other tools Recommendations to others considering the product: Highly recommended but stated out your needs before going for it What problems are you solving with the product? What benefits have you realized? Helping the business properly manager their date to date activities

"Salesforce Essentials - perfect for small/startup businesses"

What do you like best? Ease of use and support during setup makes the product a breeze to install and use. What do you dislike? Sometimes with the breadth of information available in the help section, it can be a little tough to find what you are looking for. What problems are you solving with the product? What benefits have you realized? We needed a CRM to track leads and opportunities

"Great for tracking client life cycles"

What do you like best? The ability to customize, so that you can track the life cycle of the customer from pre-sales to implementation. What do you dislike? They offer a document management service, and Salesforce is a CRM, and a repository, but it's not built for managing documents. Too much is left up to individuals to manage leaving documents outdated. Recommendations to others considering the product: It's amazing for client management. The flexibility of the customization is great. ...

"Salesforce.com Platform for everything"

What do you like best? SFDC is super flexible and so much more than just a CRM What do you dislike? Reporting has come a long way - but I still find myself having to download to Excel in order to do some tasks that I feel should be built in. Recommendations to others considering the product: Take the time upfront to document business processes and needs and put some business rules in place prior to implementation. Wherever possible customize with CLICKS not CODE. A declarative solution is ...

"Great for tracking client life cycles"

What do you like best? The ability to customize, so that you can track the life cycle of the customer from pre-sales to implementation. What do you dislike? They offer a document management service, and Salesforce is a CRM, and a repository, but it's not built for managing documents. Too much is left up to individuals to manage leaving documents outdated. Recommendations to others considering the product: It's amazing for client management. The flexibility of the customization is great. ...

"Best in business for a reason"

What do you like best? Any sales org that is serious about scaling and exacting data from the sales process should be on SF What do you dislike? I literally don't dislike anything! I love the product and prefer it to any others I have used What problems are you solving with the product? What benefits have you realized? Organizing sales pipeline and outreach

"Best in business for a reason"

What do you like best? Any sales org that is serious about scaling and exacting data from the sales process should be on SF What do you dislike? I literally don't dislike anything! I love the product and prefer it to any others I have used What problems are you solving with the product? What benefits have you realized? Organizing sales pipeline and outreach

"Fast and User friendly CRM"

What do you like best? Salesforce CRM is fast as it is on cloud also we get to see 180 degree customer details What do you dislike? Multiple tabs open on clicking new links Recommendations to others considering the product: I would recommend this to all for it is useer friendly and speed. What problems are you solving with the product? What benefits have you realized? All queries and request raised for customers are getting solved.

"I have been using this for last 4 yrs."

What do you like best? It allows customizations as needed. User friendly. Reporting and dashboard features. What do you dislike? One of the drawbacks is that SF Is not good with reporting and charts. Reporting is not of high standard. It only allows basic reporting. I have used other CRM softwares whose reporting level is of high standard than SF. I think SF should provide advanced reporting features. Recommendations to others considering the product: A lot of cusyomization is available. ...