Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"Efficient and user-friendly platform"

What do you like best? I like the user friendliness of the platform, but classic view is much better than the lightening What do you dislike? in Lightening version it is not easy to go over communication history, takes a while which us - sales people do not appreciate What problems are you solving with the product? What benefits have you realized? keeping all accounts info in the same place and keep the workflow going

"Whole complete CRM and more"

What do you like best? Salesforce is a complete CRM platform, but much more than that you can use it for Marketing engagement, Emails, and there is a whole solution on linked tools, as Pardot. What do you dislike? There is the need of an specialized area, or a third-part consulting, to implement and improve the best from Salesforce. What problems are you solving with the product? What benefits have you realized? Maintenance of customer's base Nutrition of current base Management of leads

"Expensive feature rich CRM"

What do you like best? Sales Cycle integration and cycle handling What do you dislike? Cost - Expensive CRM product. Also, many features are in Enterprise version only Recommendations to others considering the product: Expensive feature rich CRM. You have to spend a lot of $$ to get all Enterprise features What problems are you solving with the product? What benefits have you realized? Sales Cycle Optimization

"Expensive feature rich CRM"

What do you like best? Sales Cycle integration and cycle handling What do you dislike? Cost - Expensive CRM product. Also, many features are in Enterprise version only Recommendations to others considering the product: Expensive feature rich CRM. You have to spend a lot of $$ to get all Enterprise features What problems are you solving with the product? What benefits have you realized? Sales Cycle Optimization

"Exceptional platform for virtual CRM jobs."

What do you like best? Salesforce CRM is an excellent service in the cloud that allowed us to customize it with our entire sales process, from generating a possibility or leads to sending methods for payment later. In fact, it allowed us to maximize times with great productivity increases, improve executive reports with exclusion, the status of each opportunity, the number of possibilities realized by account managers, quantities per customer, exactly with these great technology resources ...

"Solid for Sales"

What do you like best? Organization that is unmatched. Everything I need to know about an account or lead (the fact that these are separated is awesome in and of itself) is organized in a way that makes sense. Running reports is easy. Merging accounts is easy. Managing the relationship of parent-child accounts and roles and people is uniquely simple. What do you dislike? Salesforce is just not great for people outside of sales. To be honest, I can't tell you why, but I've used Salesforce in ...

"One of the best CRM Software ever made- Salesforce"

What do you like best? The software offers customization according to your customers. Actively delivers insights and tracks customer information. What do you dislike? Setup is a bit time taking process. It is a bit complicated but worth the investment Recommendations to others considering the product: Salesforce is as sure option for CRM. Its a complete package along with various difference add-ons. It has a great ROI for marketing and other veticals. What problems are you solving with the ...

"Good software"

What do you like best? it allows you to really dive deeper into an account and an opportunity What do you dislike? it can lag and sometimes reboot on its own. had issue and contacted support and issue did not get fixed. Recommendations to others considering the product: great product. keep making improvements. What problems are you solving with the product? What benefits have you realized? being able to obtain information and record information faster

"Good software"

What do you like best? it allows you to really dive deeper into an account and an opportunity What do you dislike? it can lag and sometimes reboot on its own. had issue and contacted support and issue did not get fixed. Recommendations to others considering the product: great product. keep making improvements. What problems are you solving with the product? What benefits have you realized? being able to obtain information and record information faster

"Great product with lots of customizations available"

What do you like best? I love that it holds all of my contacts, tracks meetings, can sync with my email so there isn't duplicate tracking need in Salesforce. I can track all my email counts, look at reports that show me trends, where I stand this time vs last year. Can look at account history, build out customize reports to pull data in a succinct and efficient manner. Also can track sales for commission purposes. Can also send mass emails out to all contacts for marketing. Can track team ...