Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"Easy to use CRM"

What do you like best? Easy to manage contacts, records, meetings & all sales notes. What do you dislike? Transitioning from classic to lightning was tough, but that is more of an internal change issue. Once getting up to speed with lightning, it was great though. More of an internal dislike I guess. What problems are you solving with the product? What benefits have you realized? Keeping up with opportunities, contacts & accounts in one place.

"keeps me organized"

What do you like best? I like the reporting so I am always aware of my deals and nothing slips through the cracks What do you dislike? I wish it was easier to creat my own custom dashboards What problems are you solving with the product? What benefits have you realized? organization is my biggest problem and salesforce helps me do that to the best of my ability

"Monopolistic useless software"

What do you like best? Everyone uses salesforce, marketable skill to know What do you dislike? salesforce is overpriced and does not offer much of value. Recommendations to others considering the product: Do not use it; all of your data will be stuck on the platform, making it hard to switch products. What problems are you solving with the product? What benefits have you realized? My company uses salesforce to organize all customer accounts.

"A Solid CRM"

What do you like best? The data structure, organizational fortitude, and analytic capabilities are all top-notch. Integrations with many other systems are also a big win. What do you dislike? SFDC lightning has taken things up a notch in most ways, but still has some room for improvement, esp in the task tracking What problems are you solving with the product? What benefits have you realized? Project Management and sales pipeline

"Client Manager"

What do you like best? The user interface is very easy to use. It is easy to generate reports and the mobile app is also easy to use. What do you dislike? The reporting tool could be a bit easier to use Recommendations to others considering the product: Ease of use and easy to use mobile app What problems are you solving with the product? What benefits have you realized? The app is very quick to use you can check information about customers as you are traveling

"Easy to use, Keeps all pertinent information ready to access"

What do you like best? The sidebar that shows all of my open tasks really helps me to stay focused on what I need to complete day to day so I do not have to worry about keeping track of that. It allows me to focus on long term goals rather than trying to keep a daily checklist of what needs to be done. Features to weed out duplicate accounts are also really helpful. What do you dislike? I wish there was more automation available through the emailing system. With the current version, we have ...

"Salesforce, the provider of CRM facilities for the entire team"

What do you like best? Salesforce CRM really helped me to track all of our potential customers who are looking for services similar to the ones we provide for hotels, closing all the existing situation and sending the notification to users their needs is very interesting. The app instantly reminds potential pending customers, through which we can track all of our pending customers and get the overall organization. What do you dislike? The first cost to run Salesforce CRM is high and also ...

"Salesforce CRM Reviews"

What do you like best? The best thing i like about this CRM is everything related to customer you can view in single platform either be it opportunities, cases, campaign or anything. This is solution to lot of different apps any employer is using to run his/her business. This is single platform which is providing every details at your tip which is easy to learn and easier to implement. What do you dislike? There is no such thing as dislike as it provides lot of features on a single platform ...

"Efficient and user-friendly platform"

What do you like best? I like the user friendliness of the platform, but classic view is much better than the lightening What do you dislike? in Lightening version it is not easy to go over communication history, takes a while which us - sales people do not appreciate What problems are you solving with the product? What benefits have you realized? keeping all accounts info in the same place and keep the workflow going

"Whole complete CRM and more"

What do you like best? Salesforce is a complete CRM platform, but much more than that you can use it for Marketing engagement, Emails, and there is a whole solution on linked tools, as Pardot. What do you dislike? There is the need of an specialized area, or a third-part consulting, to implement and improve the best from Salesforce. What problems are you solving with the product? What benefits have you realized? Maintenance of customer's base Nutrition of current base Management of leads