Salesforce Reviews in July 2026: User Ratings, Pros & Cons

"Outstanding and powerful product with all advanced and latest features"

What do you like best? Salesforce CRM is a wonderful tool for organizing our whole data. I strongly admire its integrations with LinkedIn and Outlook. It can be learned so easily and navigated. It helps us a lot in gathering important information such as address, phone number etc. It keeps numerous contacts organized through hierarchies or accounts. What do you dislike? In my opinion Salesforce CRM is the easiest and best ever CRM. The only limitation is that initially it is found to be ...

"Great tool for Database management"

What do you like best? The ease of reporting and saving the data from the sources it is integrated with. What do you dislike? sometimes the data does not flow and we need to do it through XML feed Recommendations to others considering the product: Great CRM tool for Database management long term and short term projects. One should definitely use it to schedule and do project management using SF. this gives ease in managing the contacts and database. What problems are you solving with the ...

"Manage your customer relations effectively"

What do you like best? I am happy and satisfied customer of Salesforce CRM, which has enabled me to develop stronger customer relation, and this is because I am keen to provide them quality services via this channel. This tool has helped me in sharing the workload and keeps all the relevant data about my customers in a synchronized manner so that I easily find it while entertaining the customer and this ultimately saves my time as well. What do you dislike? It pricing policy needs to be ...

"Salesforce Works"

What do you like best? ability to find things,People places, accounts What do you dislike? Limited us of fields to creat custom pages Recommendations to others considering the product: Make sure that you have all the modules you need. Get the training to make the most use of it. What problems are you solving with the product? What benefits have you realized? finding customer accounts fast and easily with the accounts page

"An efficient tool for managing marketing campaigns"

What do you like best? Salesforce is one of the most recognized CRM platforms for business management for large, medium and small companies has a large number of applications that include lead management, marketing automation, contact management, customer relationship management and leadership management, integrates very well all the information, its interface is simple, easy and fluid, is very easy to customize to suit your needs finally generate quotes and proposals is very easy. What do ...

"Outstanding and powerful tool with so many useful features"

What do you like best? It is an amazing CRM platform. By arranging the data on Salesforce, first we have got rid of the manually maintained excel sheets and secondly we always remain update about the relevant client information and it has become easy for us to approach them. Moreover it has boost our productivity, this is because it has never let us behind in project execution and constantly give us updates and graphical view of our sales funnel in this way we are capable of coming out with ...

"Great service!"

What do you like best? It's easy to use, once you're past the learning curve. What do you dislike? There's a lot of features, but once you're past the learning curve, then you're fine. What problems are you solving with the product? What benefits have you realized? Automating our sales process.

"french american tv"

What do you like best? affordable my contacts dont disappear over time it is a stable design What do you dislike? I agree with the below pre written comments : "too many things to enter before to reschedule call back should be one click we should access just list with phone numbers" Recommendations to others considering the product: try it first What problems are you solving with the product? What benefits have you realized? keeping track of previous entries and the ones I don't need to contact

"Great tool but need more direction"

What do you like best? I think how intuitive the system is and can see how many customizations you can do to the system. What do you dislike? We were part of a startup program and received a subscription of Salesforce Essentials and came to realize that to make the system as efficient & be able to best use the system you would need a higher subscription. I also think an additional platform demo would of helped as well. Recommendations to others considering the product: Check out what ...

"Its a good platform for customer care management."

What do you like best? improve customer engagement and communication What do you dislike? little expensive and complicated to set up Recommendations to others considering the product: need to be simple to set up and easy to learn What problems are you solving with the product? What benefits have you realized? data security and protection of customer details