Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"Its a good platform for customer care management."

What do you like best? improve customer engagement and communication What do you dislike? little expensive and complicated to set up Recommendations to others considering the product: need to be simple to set up and easy to learn What problems are you solving with the product? What benefits have you realized? data security and protection of customer details

"Best tool for sales, marketing and customer management."

What do you like best? It’s a SaaS based cloud solution. It has got almost all the functionalities that a company is looking for their CRM requirements. It is highly customizable as per customer requirements. What do you dislike? It is not affordable for small companies as its comparatively costly. What problems are you solving with the product? What benefits have you realized? This tool helps our clients to handle their customers and product launches effectively. The tool helps them to ...

"Strong Industry Standard"

What do you like best? Ease of modification and intuitive drag-and-drop interactions What do you dislike? Oftentimes, there are performance issues with large queries. Recommendations to others considering the product: It is an industry standard, which is a positive, but its cost is high, so insure you really need the full power of SalesForce before buying. What problems are you solving with the product? What benefits have you realized? Data analytics, sales tracking, lead tracking.

"Good CRM"

What do you like best? Very thorough, CRM, keeps all data to easily access and stay on top of your sales pipeline. What do you dislike? The reports can be quite difficult to manage. Recommendations to others considering the product: Great to use, helps you build and manage a good sales pipeline. What problems are you solving with the product? What benefits have you realized? The problem was to keep all information of prospects along with managing a pipeline of sales. Salesforce helped by ...

"Salesforce CRM for business"

What do you like best? salesforce can be a great app to use in the proper workplace, very powerful CRM product the mobile version is well optimized for my android phone. the pc web version has a lot of functionality and the app has captured that and made it productive for mobile devices What do you dislike? Unfortunately, there are far too many negatives with the problem list. It is not user-friendly for marketing field representative doing more than 30 visits per day and only having a ...

"Good CRM"

What do you like best? Easy to input contact information. Easy to integrate with outlook email. Fast to upload information, easy to enter contact information, easy to enter business cad information. Being able to access contact info from your cell phone is very useful while on the road. What do you dislike? A little complicated in terms of navigation between modules. Recommendations to others considering the product: It is a complete CRM ideal for sales people on the road, being able to ...

"Salesforce CRM for business"

What do you like best? salesforce can be a great app to use in the proper workplace, very powerful CRM product the mobile version is well optimized for my android phone. the pc web version has a lot of functionality and the app has captured that and made it productive for mobile devices What do you dislike? Unfortunately, there are far too many negatives with the problem list. It is not user-friendly for marketing field representative doing more than 30 visits per day and only having a ...

"They deserve the title No 1 CRM Software"

What do you like best? Very easy to use, literally manages all parts of your business on the go. What do you dislike? Sometimes it overwhelms with too many features. Recommendations to others considering the product: Salesforce is a must for every company big or small. What problems are you solving with the product? What benefits have you realized? Marketing, Sales, Operations, After Sales, etc. Lead Management, Lead flow, Sales operations, etc.

"Fantastic experience. Should be used by every business out there"

What do you like best? Easy to use functions. Every day you know what tasks needd to be done What do you dislike? double leads can happen on the team, if an employee does not check Salesforce first Recommendations to others considering the product: Salesforce is a must for every business. Great features. What problems are you solving with the product? What benefits have you realized? Always on top of my leads

"Customer Engage easy"

What do you like best? The flexibility of the solution and the user-friendly interface What do you dislike? Sometimes the interface takes more time than expected to be open What problems are you solving with the product? What benefits have you realized? We are able to track every single step of the relation with the prospects and customers