Salesforce Reviews in May 2025: User Ratings, Pros & Cons

"The Learning Curve Is Steep"

What do you like best? I like the ELTON and CCScan app intergrations that make our lives much easier and allow us to be more productive. What do you dislike? It is not intuitive to learn and the cost to get help is prohibitive for most businesses and non profits. Recommendations to others considering the product: The cost of customization and additional apps adds up quickly so you need to take these costs into consideration. What problems are you solving with the product? What benefits have ...

"Some good features but efficiency and integration could be better"

What do you like best? Nice looking interface. Decent customization options. What do you dislike? Too many clicks to enter and complete tasks. Not very user-friendly. So far, it’s less efficient than our old CRM. Recommendations to others considering the product: Make sure it’s going to be more efficient before buying if that’s your main goal. What problems are you solving with the product? What benefits have you realized? Customer/account management. It allows me to see what’s been going ...

"Some good features but efficiency and integration could be better"

What do you like best? Nice looking interface. Decent customization options. What do you dislike? Too many clicks to enter and complete tasks. Not very user-friendly. So far, it’s less efficient than our old CRM. Recommendations to others considering the product: Make sure it’s going to be more efficient before buying if that’s your main goal. What problems are you solving with the product? What benefits have you realized? Customer/account management. It allows me to see what’s been going ...

"The Learning Curve Is Steep"

What do you like best? I like the ELTON and CCScan app intergrations that make our lives much easier and allow us to be more productive. What do you dislike? It is not intuitive to learn and the cost to get help is prohibitive for most businesses and non profits. Recommendations to others considering the product: The cost of customization and additional apps adds up quickly so you need to take these costs into consideration. What problems are you solving with the product? What benefits have ...

"Great reporting, but hard to use"

What do you like best? Salesforce has one of the most robust revenue reporting catalogues I've ever used. Being able to customize and build reports for our specific needs is a great way to drill down on exactly what we're looking for What do you dislike? It is not user friendly at all. BDRs, AEs and Customer Success all have challenging times using the interface and keeping the data clean. What problems are you solving with the product? What benefits have you realized? In multiple ...

"Great reporting, but hard to use"

What do you like best? Salesforce has one of the most robust revenue reporting catalogues I've ever used. Being able to customize and build reports for our specific needs is a great way to drill down on exactly what we're looking for What do you dislike? It is not user friendly at all. BDRs, AEs and Customer Success all have challenging times using the interface and keeping the data clean. What problems are you solving with the product? What benefits have you realized? In multiple ...

"For a popular robust system, it's not a fit for us."

What do you like best? Large integration network, endless functionality, and tons of resources/training available to solve challenges. What do you dislike? Just about everything. The way the data flows is terrible. Requiring IDs for everything rather than updating by matching email address is nonsensical. Pardot is supposed to be the best solution to pair with it and the systems are wildly different and don't speak the same language - Prospects vs. Leads/Contacts. I find the system to be ...

"Innovative. The future of cloud."

What do you like best? No need to maintain own servers. Security. What do you dislike? Some seemingly logical features missing. Voted-on ideas that surpass threshold not reviewed. Recommendations to others considering the product: Highly recommend if your company can afford it. It is the gold standard of CRMs. What problems are you solving with the product? What benefits have you realized? Seamless fulfillment and delivery of product.

"Innovative. The future of cloud."

What do you like best? No need to maintain own servers. Security. What do you dislike? Some seemingly logical features missing. Voted-on ideas that surpass threshold not reviewed. Recommendations to others considering the product: Highly recommend if your company can afford it. It is the gold standard of CRMs. What problems are you solving with the product? What benefits have you realized? Seamless fulfillment and delivery of product.

"Salesforce the most profitable management platform at the enterprise level"

What do you like best? Salesforce is the platform that has applications to extend the business sector getting profitability in all its departments easy to configure and use giving the customer greater satisfaction in their priorities in real time in one place the cloud computing model can meet the needs of businesses of all sizes offering optimal prices in the market accessible to meet consumer demand generating potential customers in the perfect sales distribution for all merchants ...