Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in November 2026: User Ratings, Pros & Cons

"Salesforce is an intelligent platform for managing sales"

What do you like best? During the time I have been a user of Salesforce I must say that it is a platform with many capabilities which include, lead management, marketing automation and contact management these functions allow the user to manage customer accounts, track sales leads, perform and monitor marketing campaigns providing quality and secure service finally the software interface is simple and organized this has allowed us to have a faster and more productive workflow. What do you ...

"SFDC is extremely powerful, make sure your Salesforce Admin is in constant contact with them"

What do you like best? Salesforce is simple to use and pervasive in the marketplace, and for good reason. They have a very powerful list of potential integrations. When I start my day, the first three things I fire up are email, calendar, and SFDC - SFDC is critical to my business and I "live in it". The ability to add call notes to reference on a subsequent call is an extremely useful feature, particularly when some time has passed between calls. What do you dislike? When you need to make ...

"Salesforce Cures All"

What do you like best? The platform is so powerful in tracking customer relationships, information, and metadata, yet it is so simple and easy to use. What do you dislike? I dislike that it is not perfectly synced with other platforms like Engagio. There are oftentimes errors when I go to save information in the data fields on a lead/prospect. Recommendations to others considering the product: Make sure it integrates well with your other platforms What problems are you solving with the ...

"Salesforce Cures All"

What do you like best? The platform is so powerful in tracking customer relationships, information, and metadata, yet it is so simple and easy to use. What do you dislike? I dislike that it is not perfectly synced with other platforms like Engagio. There are oftentimes errors when I go to save information in the data fields on a lead/prospect. Recommendations to others considering the product: Make sure it integrates well with your other platforms What problems are you solving with the ...

"Salesforce user review"

What do you like best? Simplicity of the portal and user friendly What do you dislike? Frequent changes on the portal which is cumbersome Recommendations to others considering the product: Solid product and reliable What problems are you solving with the product? What benefits have you realized? Using for timesheet entries

"Salesforce user review"

What do you like best? Simplicity of the portal and user friendly What do you dislike? Frequent changes on the portal which is cumbersome Recommendations to others considering the product: Solid product and reliable What problems are you solving with the product? What benefits have you realized? Using for timesheet entries

"Powerful software whose full capability is hard to grasp"

What do you like best? I like its endless customization possibilities. What do you dislike? As a user and not an administrator, I don't have a ton of control over my experience in the system. Also it has been difficult to integrate Salesforce with outside software (we use Adaptive). What problems are you solving with the product? What benefits have you realized? We manage our entire portfolios with Salesforce, and have the ability to view our data every which way and forwards. There are ...

"Use newer versions of SF!"

What do you like best? Easy to understand the platform and easy to make reports - usually. What do you dislike? Difficulty to update to newer versions with a reasonable price Recommendations to others considering the product: Be careful, they are big and they are good. But be sure you get an actual good deal. What problems are you solving with the product? What benefits have you realized? Doesnt integrate with other of our systems. Hard to edit fields in the accounts ou in the customer. Low UX

"Use newer versions of SF!"

What do you like best? Easy to understand the platform and easy to make reports - usually. What do you dislike? Difficulty to update to newer versions with a reasonable price Recommendations to others considering the product: Be careful, they are big and they are good. But be sure you get an actual good deal. What problems are you solving with the product? What benefits have you realized? Doesnt integrate with other of our systems. Hard to edit fields in the accounts ou in the customer. Low UX

"The Learning Curve Is Steep"

What do you like best? I like the ELTON and CCScan app intergrations that make our lives much easier and allow us to be more productive. What do you dislike? It is not intuitive to learn and the cost to get help is prohibitive for most businesses and non profits. Recommendations to others considering the product: The cost of customization and additional apps adds up quickly so you need to take these costs into consideration. What problems are you solving with the product? What benefits have ...