Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in September 2026: User Ratings, Pros & Cons

"Fun & Engaging Work Resource"

What do you like best? Salesforce is very intuitive, user-friendly, & simple. I enjoy utilizing the tool to manage my accounts efficiently as well as effectively. What do you dislike? I don’t have any areas that I dislike on Salesforce. What problems are you solving with the product? What benefits have you realized? I am not solving problems with Salesforce but rather preventing problems by documenting key points, information, etc.

"A perfect CRM experience"

What do you like best? Workflow, Dashboard and instant report creation capability. What do you dislike? Faced issue in past related to data field mapping limitation during integration. In lightning it’s been resolved. Recommendations to others considering the product: Technically advanced and make sure complete your business requirements and analysis before starting implementation for smooth implementation experience What problems are you solving with the product? What benefits have you ...

"Fun & Engaging Work Resource"

What do you like best? Salesforce is very intuitive, user-friendly, & simple. I enjoy utilizing the tool to manage my accounts efficiently as well as effectively. What do you dislike? I don’t have any areas that I dislike on Salesforce. What problems are you solving with the product? What benefits have you realized? I am not solving problems with Salesforce but rather preventing problems by documenting key points, information, etc.

"Use it as our CRM"

What do you like best? That you can integrate it within your other software What do you dislike? Nothing, I absolutely love this products Recommendations to others considering the product: I recommend it to anyone in the business What problems are you solving with the product? What benefits have you realized? Tracking customers, integrating task form Outreach, housing data and content lead and opportunity management

"Great portal for work."

What do you like best? The best thing of Sale force is all the great tools it have, and all the interconnections the platform provides, is great as a chat support and a data log and is really easy to use. What do you dislike? It sometimes don't work and it tend to fail when you're with a cx providing assistance, it would be great if you could edit a little bit the interface not all blue and white. Recommendations to others considering the product: That is a great platform to provide support ...

"Use it as our CRM"

What do you like best? That you can integrate it within your other software What do you dislike? Nothing, I absolutely love this products Recommendations to others considering the product: I recommend it to anyone in the business What problems are you solving with the product? What benefits have you realized? Tracking customers, integrating task form Outreach, housing data and content lead and opportunity management

"The benefits of using Salesforce CRM"

What do you like best? The platform stores loads of data .The data can be exported from zoominfo and linked instantly. The platform allows you to custom make your functions .It is great platform to call,record and store information.The platform is user friendly . What do you dislike? The platform is heavy on the network .It requires a stable network mostly wifi.I would not recommend it to someone using mobile data because it is so slow or in some instances it will not work. Recommendations ...

"No flexibility during Covid-19 crisis"

What do you like best? Nothing (Ironically this is a $multimillion company earning revenue based on CRM solution, whilst offering none to its own customers). What do you dislike? Like many business, we had to furlough our staff since February/March, and have had no sales revenue coming in - something you would expect a CRM provider to understand. We asked Salesforce to pause our account since we are unable to use it (being one of the MOST EXPENSIVE CRM products) and we simply could not ...

"Salesforce is an intelligent platform for managing sales"

What do you like best? During the time I have been a user of Salesforce I must say that it is a platform with many capabilities which include, lead management, marketing automation and contact management these functions allow the user to manage customer accounts, track sales leads, perform and monitor marketing campaigns providing quality and secure service finally the software interface is simple and organized this has allowed us to have a faster and more productive workflow. What do you ...

"Salesforce is an intelligent platform for managing sales"

What do you like best? During the time I have been a user of Salesforce I must say that it is a platform with many capabilities which include, lead management, marketing automation and contact management these functions allow the user to manage customer accounts, track sales leads, perform and monitor marketing campaigns providing quality and secure service finally the software interface is simple and organized this has allowed us to have a faster and more productive workflow. What do you ...