spotsaas-logo
Get Listed

9.8

Spot Score

Salesforce - CRM Software

Salesforce Reviews in May 2025: User Ratings, Pros & Cons

Transform your business with Salesforce CRM.

4.3

Add to compare

Starts from $25/User/Month

Request a Quote

Salesforce Reviews & Ratings

4.3

Very Good

Based on 31400 ratings & 553 reviews

Rating Distribution

Excellent

(370)

Very Good

(142)

Good

(30)

Poor

(4)

Terible

(7)

Expert's Review

Salesforce Sales Cloud is undeniably one of the most robust and versatile CRM platforms available today, consistently praised for its customization options and comprehensive features. The platform shines in its ability to handle extensive sales processes, from lead tracking to customer engagement and reporting. Businesses can tailor the system to align with their ...Read more

Salesforce pros and cons

  • Highly customizable platform, allowing businesses to tailor processes and workflows to their specific needs.

  • Centralized database provides a 360-degree view of customer information, streamlining sales and marketing efforts.

  • Robust reporting and analytics offer detailed insights for data-driven decision-making and performance tracking.

  • Integration capabilities are extensive, supporting seamless connections with third-party apps and APIs.

  • Expensive licensing and additional costs for features, making it less suitable for small businesses or startups with tight budgets.

  • Steep learning curve for new users, especially for those without technical expertise or prior CRM experience.

Log in Required to View Reviews

Filter results

Sort by :

Relevance
Relevance
Highest-Rated
Lowest-Rated
Least-Recent
Most-Recent

Share this page

Showing 131-140 out of 553

SD

Summer D

09/03/20

5 out of 5

"Use it as our CRM"

What do you like best? That you can integrate it within your other software What do you dislike? Nothing, I absolutely love this products Recommendations to others considering the product: I recommend it to anyone in the business What problems are you solving with the product? What benefits have you realized? Tracking customers, integrating task form Outreach, housing data and content lead and opportunity management

UI

User in Industrial Automation

09/03/20

5 out of 5

"Fun & Engaging Work Resource"

What do you like best? Salesforce is very intuitive, user-friendly, & simple. I enjoy utilizing the tool to manage my accounts efficiently as well as effectively. What do you dislike? I don’t have any areas that I dislike on Salesforce. What problems are you solving with the product? What benefits have you realized? I am not solving problems with Salesforce but rather preventing problems by documenting key points, information, etc.

VS

Vikas S

09/03/20

5 out of 5

"A perfect CRM experience"

What do you like best? Workflow, Dashboard and instant report creation capability. What do you dislike? Faced issue in past related to data field mapping limitation during integration. In lightning it’s been resolved. Recommendations to others considering the product: Technically advanced and make sure complete your business requirements and analysis before starting implementation for smooth implementation experience What problems are you solving with the product? What benefits have you ...

Read more

VS

Vikas S

09/03/20

5 out of 5

"A perfect CRM experience"

What do you like best? Workflow, Dashboard and instant report creation capability. What do you dislike? Faced issue in past related to data field mapping limitation during integration. In lightning it’s been resolved. Recommendations to others considering the product: Technically advanced and make sure complete your business requirements and analysis before starting implementation for smooth implementation experience What problems are you solving with the product? What benefits have you ...

Read more

CP

Ciro P

09/03/20

5 out of 5

"Great portal for work."

What do you like best? The best thing of Sale force is all the great tools it have, and all the interconnections the platform provides, is great as a chat support and a data log and is really easy to use. What do you dislike? It sometimes don't work and it tend to fail when you're with a cx providing assistance, it would be great if you could edit a little bit the interface not all blue and white. Recommendations to others considering the product: That is a great platform to provide support ...

Read more

UI

User in Computer Software

09/03/20

5 out of 5

"Clearly the best CRM on the market (with a hefty price tag though)"

What do you like best? Having used Salesforce in five different organizations now, I can definitely say it is the best CRM on the market. Runs stable, if configured correctly it is nearly bulletproof and easy to use. What do you dislike? Can be very complex depending on the usage of custom fields. Layouts and access rights to certain reports can be a pain. High level of professionalism needed in data hygiene. What problems are you solving with the product? What benefits have you ...

Read more

SD

Summer D

09/03/20

5 out of 5

"Use it as our CRM"

What do you like best? That you can integrate it within your other software What do you dislike? Nothing, I absolutely love this products Recommendations to others considering the product: I recommend it to anyone in the business What problems are you solving with the product? What benefits have you realized? Tracking customers, integrating task form Outreach, housing data and content lead and opportunity management

RT

Richard Tatenda M

09/03/20

4 out of 5

"The benefits of using Salesforce CRM"

What do you like best? The platform stores loads of data .The data can be exported from zoominfo and linked instantly. The platform allows you to custom make your functions .It is great platform to call,record and store information.The platform is user friendly . What do you dislike? The platform is heavy on the network .It requires a stable network mostly wifi.I would not recommend it to someone using mobile data because it is so slow or in some instances it will not work. Recommendations ...

Read more

UI

User in Telecommunications

09/02/20

5 out of 5

"Salesforce is an intelligent platform for managing sales"

What do you like best? During the time I have been a user of Salesforce I must say that it is a platform with many capabilities which include, lead management, marketing automation and contact management these functions allow the user to manage customer accounts, track sales leads, perform and monitor marketing campaigns providing quality and secure service finally the software interface is simple and organized this has allowed us to have a faster and more productive workflow. What do you ...

Read more

UI

User in Telecommunications

09/02/20

5 out of 5

"Salesforce is an intelligent platform for managing sales"

What do you like best? During the time I have been a user of Salesforce I must say that it is a platform with many capabilities which include, lead management, marketing automation and contact management these functions allow the user to manage customer accounts, track sales leads, perform and monitor marketing campaigns providing quality and secure service finally the software interface is simple and organized this has allowed us to have a faster and more productive workflow. What do you ...

Read more