Salesforce Reviews in July 2026: User Ratings, Pros & Cons

"Versatile CRM tool that does more than just CRM!"

What do you like best? The customization capabilities are very good and useful for any line of business What do you dislike? Need Apex coding knowledge for non out of the box features which can be hard sometimes Recommendations to others considering the product: Definitely a goto CRM tool if you are looking for one in the market due to the robustness and easy customization capabilities of the salesforce CRM. What problems are you solving with the product? What benefits have you ...

"great tool to link marketing activites with sales conversion"

What do you like best? Use a common tool across the teams, to log all details about customers, leads, activities, products owned, contact status What do you dislike? Missing notification function between members of the organisation, e.g. make aware the account manager that a marketing campaign was sent to its client. What problems are you solving with the product? What benefits have you realized? I was able to attribute marketing leads to new sales, to show impact of my campaigns

"Powerful Package at a Premium Price"

What do you like best? The best thing about Salesforce.com is the large array of add ons available to customize the product to fit your needs. Their developer documentation allows us to create our own add ons and the base package makes it easy to add custom objects, fields, screens, and processes. What do you dislike? The high price is tough, but when you factor in the reduced development staff requirements to make it work for you, it is worth it. Recommendations to others considering the ...

"The Most Comprehensive and Effective CRM I've Used"

What do you like best? The plethora of useful features and intuitive ease of use make it effective, efficient, and painless to use. What do you dislike? Sometimes trying to find an answer on how to do a certain process can take a while since the help library is so vast. What problems are you solving with the product? What benefits have you realized? Staying organized and staying in touch with customers and prospects have kept deals from falling through the cracks.

"Best CRM out there"

What do you like best? Opportunity management Reports and dashboard What do you dislike? I can't really list any problems with salesforce What problems are you solving with the product? What benefits have you realized? Generating new business, get accurate data on revenue, smooth lead conversion, setting up tasks

"Best CRM Platform"

What do you like best? the possibility to link offer to opportunity and the automatically uploaded of the opportunity. It's very useful the possibility to update the information in web platform and use the Salesforce app to see all the synchronized.information. What do you dislike? Optimization of the app, for my side is still not user friendly but in the last updated a see some new upgrade of the platform What problems are you solving with the product? What benefits have you ...

"One of the best and user friend CRM in the world"

What do you like best? The look and feel of Salesforce CRM is that easy even non-technical person can easily work/ use this product What do you dislike? A new lighting framework is working slower than classic Recommendations to others considering the product: Salesforce CRM - No-1 Product and back to back awards as the most innovative company in the software industry - which has brought CRM to a new milestone - and I would its - Salesforce CRM - it is a revolution in software industry. What ...

"helpful to track and follow my leads"

What do you like best? adding thousands of contacts. easy to import and follow up What do you dislike? complex somehow that there are a lot of tabs What problems are you solving with the product? What benefits have you realized? follow up my leads tracking of their response and assign tasks to make it go in the right direction

"Clearly the best CRM on the market (with a hefty price tag though)"

What do you like best? Having used Salesforce in five different organizations now, I can definitely say it is the best CRM on the market. Runs stable, if configured correctly it is nearly bulletproof and easy to use. What do you dislike? Can be very complex depending on the usage of custom fields. Layouts and access rights to certain reports can be a pain. High level of professionalism needed in data hygiene. What problems are you solving with the product? What benefits have you ...

"A perfect CRM experience"

What do you like best? Workflow, Dashboard and instant report creation capability. What do you dislike? Faced issue in past related to data field mapping limitation during integration. In lightning it’s been resolved. Recommendations to others considering the product: Technically advanced and make sure complete your business requirements and analysis before starting implementation for smooth implementation experience What problems are you solving with the product? What benefits have you ...