Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in September 2026: User Ratings, Pros & Cons

"Salesforce is the BEST!"

What do you like best? Salesforce allows you to truly look into your companies data and make the best possible decisions. 100% every company must use this ! What do you dislike? There are certain basic functionalities that one would think are possible but actually are not. There are several situations like this where the SFDC community has had petitions for basic options and functionalities to be available but SFDC has not implemented them. Recommendations to others considering the ...

"Best CRM: SFDC"

What do you like best? The integration capabilities, the ease of use for setting up and running marketing campaigns, and the awesome dashboards. What do you dislike? The move from SFDC Classic to SFDC Lightning was challenging for some of the staff but worth all of the time spent on training. What problems are you solving with the product? What benefits have you realized? My business does not use Salesforce so being without it is a reminder of all of the many the benefits that I miss.

"Efficiently Manage My Pipeline Accurately"

What do you like best? Ability to create custom report to more easily manage my leads, contacts, opportunities, and overall book of business What do you dislike? At this moment, nothing that I can think of. We have a Salesforce admin that manages our instance and makes the necessary changes, as needed What problems are you solving with the product? What benefits have you realized? More easily manage my opportunities and move them faster thru the sales process

"Salesforce"

What do you like best? Salesforce is very easy to use. The interface is very use friendly. This tool is great for increasing sales. What do you dislike? There is nothing to report as downside. Recommendations to others considering the product: Before you start using Salesforce you should try Trailblazers for training. What problems are you solving with the product? What benefits have you realized? One go to place to find all our accounts information and easy to know who is the account ...

"Salesforce is a classic CRM that many sales teams use. I think it's okay and can be better."

What do you like best? I like how it's an all in one platform where the sales reps, engineers, and even marketing people at my company can access and see what's going on. There are also some helpful integrations like ZoomInfo, Marketo, and different internal tools that we have at my company. It's pretty universal and almost everyone who isn't on the sales team knows how to get into their salesforce accounts and check on different things. I also like how it's pretty easy to use. It can be ...

"Good not great"

What do you like best? Easy for subordinates to log information for higher ups What do you dislike? Things like reminders don't link to calendar Recommendations to others considering the product: Don't forget to manually update reminders in your calendar What problems are you solving with the product? What benefits have you realized? Helps to organize next steps for others to step in when I'm unavailable

"SalesForce making my life easier !!!!"

What do you like best? The ease of the flow of it the many different features and applications the scalability of the software the many options to customize it tailor it to us. What do you dislike? Grammarly doesn't always integrate into as much as I would like the Dark version Recommendations to others considering the product: the best option why go anywhere else What problems are you solving with the product? What benefits have you realized? better distributing leads better record-keeping ...

"Powerful CRM application"

What do you like best? I like the knowledgebase and ability to create attractive articles. What do you dislike? Layout, UI is not professional. Icons/avatars are for kids. Recommendations to others considering the product: Hire a professional consultant. This is complex software. What problems are you solving with the product? What benefits have you realized? Created a useful knowledgebase.

"User friendly interface and easy to collaborate with others"

What do you like best? They are easy to navigate with helpful tutorials when you first start. I have used salesforce in my organisation and salesforce makes it easier to collaborate with others to complete your tasks. They are very effective when it comes to tracking the progress of each case. Not only that, but I can also effectively use salesforce to check the progress of other investigators who have completed the cases and make sure they have correctly followed the procedure, all done ...

"The Best CRM!"

What do you like best? Its easy to use and navigate makes life easy! What do you dislike? When converting a lead to contact but using a different name makes the process long Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? The database and using RingCentral to make calls