Agentforce Sales (formerly Salesforce Sales Cloud) Reviews in September 2026: User Ratings, Pros & Cons

"SFDC"

What do you like best? Customization ability, reporting capabilities and customization, lightning interface is visually appealing. What do you dislike? Lightning seems to work a little more slowly than classic (ironic given the name). What problems are you solving with the product? What benefits have you realized? Data management, reporting, logging interactions and new business leads.

"Amazing tool for handling issues"

What do you like best? Easy to use, Notifications rings, it easy to communicate with each other What do you dislike? we can not make calls, I hope to be integrated soon What problems are you solving with the product? What benefits have you realized? Customer problems, other department issues ( customer care, parter care, logistics teams )

"Cost effective and efficient CRM."

What do you like best? The tool is completely customizable and has very advanced marketing integrations within the cloud. What do you dislike? It releases so many versions so fast that sometime unnecessary update clients do. Recommendations to others considering the product: I would recommend that you try several types of CRM software that fit you organization. What problems are you solving with the product? What benefits have you realized? Salesforce is helping us streaming new buisness ...

"Salesforce CRM review"

What do you like best? I like the fact that I am able to go to one, central location where all of my user data can easily be found. For example, in Salesforce alone, I can find names, titles, emails, account history, hierarchy, and more. It is convenient to find everything here as opposed to several tracking software tools. What do you dislike? I dislike the fact that, in some cases, pulling reports can be rather finicky. For example, some people that do meet filter criteria aren't pulled ...

"Sales pipeline through Salesforce"

What do you like best? Very intuitive and easy to use. Protects your information and gives you the forecast to help your business grow What do you dislike? Customisation is not so easy as per your business usecases. Recommendations to others considering the product: Good to go. What problems are you solving with the product? What benefits have you realized? To log in sales calls, opportunities, accounts and predict sales outcomes based on different deals' probability in different part of a ...

"Salesforce Wins"

What do you like best? Salesforce is the best CRM because you can customize the platform to fit for your sales org! Working closely with your admin on customization can open up endless possibilities for your sales team's user experience. What do you dislike? I personally do not "dislike" anything in particular about Salesforce. If you are not proactive in growing and evolving with the platform, it could potentially disrupt sales efficiency, but even the most basic packages are preferable ...

"Managing sales was never easier"

What do you like best? It is my favorite software so far, when I started working for the company I didn't have an idea of so many things, asking continuously to tech support wasn't an option, salesforce allowed me to find any document required as easy as using google What do you dislike? Nothing, it is easy to use, it has a lot of information and it looks amazing What problems are you solving with the product? What benefits have you realized? I have been able to find all of the info that I ...

"Salesforce CRM"

What do you like best? It allows to boost sales in an organization. management of ordered data, management of contacts, leads and opportunities. Documentation, analysis and reports in an intuitive and automated way. Attention and management of tickets, customer support tool What do you dislike? The user interface is not as friendly as other CRMs, that would be a point of improvement and it is also super expensive. Recommendations to others considering the product: test it What problems are ...

"Clean and Functional Tool for Customer Relations"

What do you like best? -Customer feedback integration and thread What do you dislike? -UI speed performance could be improved. Recommendations to others considering the product: Make sure to consult the product experience team to explore how to integrate this with your organization in the most efficient manner for your company. For smaller businesses this step will most likely be one of the most important implementation steps. What problems are you solving with the product? What benefits ...

"Saleforce CRM used for analysis and creating dashboards"

What do you like best? Salesforce really helps to manage data, incidents, tickets in a very organized manner. It helps to understand and bridge the gap between customers and support engineers. It allowed me to monitor and analyse incidents with a lot of attention to detail. I really like how capable it is to stream and document our data in a more efficient and intuitive way than simple spreadsheets, which also get the work done but it’s not enough for our team to get to our highest ...