8.6
Spot Score
Salesforce Social Studio Reviews in June 2026: User Ratings, Pros & ConsDISCONTINUED
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Salesforce Social Studio Reviews & Ratings
Spotsaas Editor’s POV
Salesforce Social Studio offers a robust suite of tools for social media management, particularly for businesses already using Salesforce. Its integration with the Marketing Cloud enhances its capabilities, making it suitable for larger organizations.Read more
Salesforce Social Studio pros and cons
Comprehensive analytics tools
Real-time collaboration features
Easy-to-use interface
Integration with Salesforce Marketing Cloud
Can be complex for beginners
Higher cost compared to competitors
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Showing 11-20 out of 135
UI
User in Hospital & Health Care
05/20/19
"Not very useful"
What do you like best? I like the publishing tools. It allows me to schedule my content weeks in advanced.
AI
Administrator in Computer Software
03/27/19
"A flamboyant tool with little practical functionality"
What do you like best? The one thing that Social Studio has done well for us is structuring a monitoring/engagement workflow. Custom macros, classifications, and assignments are very handy to ensure we respond quickly and accurately.
UI
User in Broadcast Media
02/04/19
"Salesforce Social Studio"
What do you like best? Liked the customization options, offered many options. What do you dislike?
KW
Kendra W
11/28/18
"Social Studio"
What do you like best? I like the ease of posting to several different social media accounts, especially in a hurry.
AI
Administrator in Food & Beverages
11/26/18
"Excellent Best-In-Class Tool"
What do you like best? The Social Studio tool's ability to connect campaigns and advertising abilities across platforms to enhance customer experience, and better target customer engagement.
UI
User in Aviation & Aerospace
08/14/18
"Useful tool for engaging with stakeholders"
What do you like best? Easy to pull data and devise actionable plans as a result. What do you dislike?
MD
Michael D
06/20/18
"Don’t really care much for it"
What do you like best? It has a hefty amount of tools at your disposal. They can vary all the way from social media management to outreach. Using it to manage Facebook and Instagram was easy enough but once you get into other social networks it can get better.
UI
User in Consumer Goods
06/11/18
"Easy"
What do you like best? I like how simple it is to navigate through each section. What do you dislike?
AI
Administrator in Information Technology and Services
04/12/18
"Easy deployment and intuitive customization"
What do you like best? We were up and running in 2 days and were able to match the functionality of our Sprinklr deployment in less than a week.
AI
Administrator in Information Technology and Services
03/29/18
"Public Relations Specialist "
What do you like best? Literally nothing, the worst social media tool I have ever used
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].