8.6
Spot Score
Salesforce Social Studio Reviews in June 2026: User Ratings, Pros & ConsDISCONTINUED
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Salesforce Social Studio Reviews & Ratings
Spotsaas Editor’s POV
Salesforce Social Studio offers a robust suite of tools for social media management, particularly for businesses already using Salesforce. Its integration with the Marketing Cloud enhances its capabilities, making it suitable for larger organizations.Read more
Salesforce Social Studio pros and cons
Comprehensive analytics tools
Real-time collaboration features
Easy-to-use interface
Integration with Salesforce Marketing Cloud
Can be complex for beginners
Higher cost compared to competitors
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Showing 111-120 out of 135
UI
User in Real Estate
10/08/15
"Marketing Assistant"
What do you like best? I like the fact that there are formats that we can use as post What do you dislike?
EC
Elizabeth C. W
10/08/15
"It has greatly reduced the amount of time needed to spend on customer service cases - when it works."
What do you like best? The ability to create case in Salesforce Service Cloud with the push of a button. Also, the ability to monitor multiple social channels simultaneously, in real time.
CI
Consultant in Computer Software
10/08/15
"Experience with Social Studio was awesome experience"
What do you like best? the alerts and the engagement console was the best which I liked
AI
Administrator in Real Estate
10/08/15
"Marketing Administrator"
What do you like best? I can plan posts for Twitter ahead of time. What do you dislike?
KG
Kelly G
10/08/15
"Social Studio Review"
What do you like best? The management tool is very easy to use - I feel like it is very user friendly.
UI
User in Consumer Goods
10/08/15
"Overall I am having a good experience with Social Studio"
What do you like best? The best feature of this tool would be sentiment analysis that is available for several languages!
DM
Dean M
10/08/15
"Great on social customer care"
What do you like best? The platform allows me to manage all my social media needs from one platform. I can publish, engage and analyze results/trends in conversation all in one platform.
UI
User in Public Relations and Communications
10/08/15
"Social Studio review"
What do you like best? Easy to use and navigate. Also easily accessible. What do you dislike?
UI
User in Research
10/08/15
"Getting better, still some unfortunate quirks"
What do you like best? Visual depiction of posts as you draft, calendar view is great, ability to duplication posts is a huge bonus, and the segregated and shared workspaces will hopefully become a major boon for our organization.
UI
User in Real Estate
10/08/15
"Usually good, but mobile experience is frustrating."
What do you like best? I like that I can see what all the other malls are doing as well and the online is easy to use. I like that I can see what I'm doing the whole week so I can look for repetitiveness and see the whole picture.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].