Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"Comprehensive cloud based CRM"

What do you like best about Salesforce Service Cloud? Managing customer interactions and support inquiries, case management, live chat and knowledge management are nicely embedded and very easy to use in one platform. There are a ton of customization options available to maximize business results. In addition, robust reporting and dashboard offerings are great for understanding trends. What do you dislike about Salesforce Service Cloud? It is a vast application requiring much learning ...

"As we know that it is cloud based and it is providing no 1 CRM Services"

What do you like best about Salesforce Service Cloud? IN The saleforce Service cloud there My things Available Like Case object,LIveWeb chat, omnichannel that all make your business process automate. there is available Omnichannel i really like this System. What do you dislike about Salesforce Service Cloud? In Side Of Macro there is Irreversible process i dislike that What problems is Salesforce Service Cloud solving and how is that benefiting you? As you know that Salesforce Service Cloud ...

"Salesforce service cloud making things easy for the customers."

What do you like best about Salesforce Service Cloud? The best thing is the the Case handling process in service cloud. Our clients are very happy with Salesforce. It helps in easy handling , assignment and escalation of cases. What do you dislike about Salesforce Service Cloud? This tool is the best and has no issues. I have been using this for so long now and it has always helped in quick resolution to customer issues. Its integration with mail and email to case functionality is ...

"Excellent dashboard performance, conversions and target list resource that helps identify trends"

What do you like best about Salesforce Service Cloud? Ease of use, the layout is easily tailored to the needs of the organization and it's easy to sort and extract data. What do you dislike about Salesforce Service Cloud? Not applicable - I've been using Einstein for 1.5 years with no complaints thus far. What problems is Salesforce Service Cloud solving and how is that benefiting you? Allowing for an update of real-time sales and pipeline data to be fed to our sales and service teams.

"Service Cloud is everywhere and you never gonna miss it!!"

What do you like best about Salesforce Service Cloud? I have been using SF service cloud for a quite long time and I must say the simplicity and regular new features, and integrations to several extensions is the BEST. What do you dislike about Salesforce Service Cloud? So far I haven't seen any such issue which can impact my work productivity but I must sometimes when I resume my work, I have to relaunch the browser to resolve the connection error for extensions. What problems is ...

"Everything is very organized, easy to navigate through"

What do you like best about Salesforce Service Cloud? Navigating through the site is super easy. Love how everything is organized and easy to find as well as easy to reach when needed. All my client's information is right where I need it when I need it. What do you dislike about Salesforce Service Cloud? Sometimes the tabs can be a bit much if you don't exit out of each one individually. Maybe in the search bar when searching for a number more options could come up, if it's not typed in ...

"Seamless"

What do you like best about Salesforce Service Cloud? It's seamless and makes things efficient. I love how it integrates with literally everything! What do you dislike about Salesforce Service Cloud? I think the only thing I don't like is how our admin has it set up. I know the potential and we aren't using it to the max What problems is Salesforce Service Cloud solving and how is that benefiting you? It makes my life a thousand times easier because all depts are operating out of SF and I ...

"Must for every industry"

What do you like best about Salesforce Service Cloud? Service cloud incorporates all the services needed for Service module like Case management, Live agent, call center, entitelment Management, contracts. Best part is On top of it we have filed service moduel to schedule your on field agents based kn skillset and geo location. What do you dislike about Salesforce Service Cloud? At this point of time their is no specific item to dislike. As salseforce is making all their efforts to keep ...

"Review for Salesforce Service Cloud"

What do you like best about Salesforce Service Cloud? Salesforce Service Cloud is the best PaaS solution available for service-based process automation. Its intelligent case management and knowledge management are any organisation's website's best features. Also, additional features like Omnichannel, live agent webchats and integration with 3rd party apps are available at a nominal cost along with the trust of Salesforce. What do you dislike about Salesforce Service Cloud? Although ...

"Increase productivity with Salesforce Service Cloud"

What do you like best about Salesforce Service Cloud? The Salesforce Service Cloud platform can help companies grow their customer service organization by bringing together customer service, field service, and employee service on one platform. What do you dislike about Salesforce Service Cloud? While Salesforce Service Cloud is a powerful customer service solution, it has a few drawbacks. 1) First, the solution can be complex to set up and use. 2) It requires a significant amount of ...