Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"ServiceCloud - Great and Comprehensive"

What do you like best about Salesforce Service Cloud? ServiceCloud allows for comprehensive solutions that can be robustly customized or out of box native functionality that is extremely useful. What do you dislike about Salesforce Service Cloud? User Interface can be hard sometimes but can be overcome with updates from admins and/or developers. What problems is Salesforce Service Cloud solving and how is that benefiting you? We run our internal case queue out of ServiceCloud to include all ...

"Salesforce Service Cloud Suite - Review"

What do you like best about Salesforce Service Cloud? Salesforce cloud service is awesome tool as it is helping us to automate processes and manage workflows. With its AI powered feature increased the productivity of the employees. What do you dislike about Salesforce Service Cloud? Everything is good about this awesome tool nothing to dislike. What problems is Salesforce Service Cloud solving and how is that benefiting you? This tool is helping us to connect right people in right time to ...

"Fine-tuned Sales Management Platform!"

What do you like best about Salesforce Service Cloud? The Dealer community portal is tried and true. It will help keep your sales process as polished and organized as possible from start to finish - for each and every Opportunity that comes our way! What do you dislike about Salesforce Service Cloud? Limited integrations and customizations. It could have more partnerships when it comes to the email/text marketing platforms used by small and medium sized businesses. What problems is ...

"So much better than the alternatives"

What do you like best about Salesforce Service Cloud? It's all in Salesforce, no more janky connections from Zendesk, Hubspot, or other services that either don't work, barely work, or require so much customization that you wonder why you bothered in the first place. What do you dislike about Salesforce Service Cloud? There are some inherent limitations, templates, etc...that can make things annoying at times, but overall it's still so much easier to implement and integrate that there is no ...

"Good Experience"

What do you like best about Salesforce Service Cloud? Impressed how it could transform the operations What do you dislike about Salesforce Service Cloud? It Can be a bit high on licensing costs. What problems is Salesforce Service Cloud solving and how is that benefiting you? Efficiency and case management

"Salesforce Service Cloud - Awesome Experience"

What do you like best about Salesforce Service Cloud? I'd say its simplicity, adaptability, and expansion. Because of the platform's extensive customization options, businesses can modify their customer support procedures to suit their unique requirements. Additionally, chatbots and automated case routing are just two examples of the AI-powered tools that Service Cloud can use to speed up reaction times and boost client satisfaction. In general, Salesforce Service Cloud is an effective tool ...

"Automate! Automate! Automate!"

What do you like best about Salesforce Service Cloud? I love that Salesforce gives someone one like myself (no IT qualifications) the ability to setup a business system from scratch and fully customise it to your own unique business model. Further more the Flow Builder gives you the tools to speed up business processes to the extreme! What do you dislike about Salesforce Service Cloud? Trailhead doesn't work for my learning style. I'd like to see more boot camps and more class room ...

"Salesforce Service Cloud took our business from an SMB to a strong competitor in the industry"

What do you like best about Salesforce Service Cloud? The Salesforce Service Cloud enables our support team to work as a unit. This has changed our business and our NPS score went up by 40+ points after implementing this solution. What do you dislike about Salesforce Service Cloud? Following cases between users should update the follower of an issue with an email summary. I think this feature is under developed by Salesforce. Chatter does not fill this void and we hope to see this ...

"best case management"

What do you like best about Salesforce Service Cloud? This sis very useful interns of case and support management What do you dislike about Salesforce Service Cloud? As far I know license cost would be the disadvantage for this product What problems is Salesforce Service Cloud solving and how is that benefiting you? All type of real time use cases such has customer center , case service management and portal management

"I'm using salesforce from last one year in my current Organization"

What do you like best about Salesforce Service Cloud? With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels, and on any device, was never easier. What do you dislike about Salesforce Service Cloud? Salespeople hate feeling like they're being controlled and watched over, and sometimes they resist using the tools ...