Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"Service Cloud Excellence: Enhancing Customer Experiences"

What do you like best about Salesforce Service Cloud? Comprehensive Client Back: Salesforce Benefit Cloud offers a wide extend of devices and highlights to oversee client back proficiently. It empowers businesses to handle client request, cases, and issues over numerous channels in a centralized platform. Omnichannel Bolster: Benefit Cloud permits businesses to supply back through different channels, counting mail, phone, chat, social media, and self-service entries. This empowers clients ...

"Service cloud Need."

What do you like best about Salesforce Service Cloud? In the Service Cloud, I like assignment rules as well as omni routing because we do not need to assign cases to agents manually. Assignment rules will assign cases to the eligible agents automatically. I like the service console in the service cloud. What do you dislike about Salesforce Service Cloud? We don't have a call option in service cloud. For a phone call, we have to integrate with AWS. What problems is Salesforce Service Cloud ...

"Review on Salesforce service cloud exam"

What do you like best about Salesforce Service Cloud? Salesforce Service Cloud is a customer relationship management (CRM) platform for Salesforce clients to provide service and support to their business customers. Salesforce-based Service Cloud on its Sales Cloud product, a popular CRM software for sales professionals. What do you dislike about Salesforce Service Cloud? Salesforce service cloud does have lots of theoretical question What problems is Salesforce Service Cloud solving and how ...

"Salesforce Service cloud user-friendly"

What do you like best about Salesforce Service Cloud? Increasing custmor engagement and more custmor satisfaction What do you dislike about Salesforce Service Cloud? No to dislike but only need to updated when new features available What problems is Salesforce Service Cloud solving and how is that benefiting you? It is beneficial when case assigned and resolved as per steps with in time

"Great Experience"

What do you like best about Salesforce Service Cloud? Automation and user Experience is fantastic.I liked almost features of service cloud,had great experience with salesforce service cloud. What do you dislike about Salesforce Service Cloud? Nothing that i dont like about service cloud What problems is Salesforce Service Cloud solving and how is that benefiting you? Service cloud incresing customer connections by providing good service through SaaS.

"Business Operations Senior Manager"

What do you like best about Salesforce Service Cloud? Customization: Service Cloud allows businesses to tailor their customer service processes and workflows to their specific needs, using a drag-and-drop interface. This allows users to create a highly personalized customer service experience. Multichannel support: Service Cloud enables businesses to interact with customers through various channels, such as email, phone, social media, and chat. This helps businesses to provide a seamless ...

"Service Cloud: Empowering Customer Support"

What do you like best about Salesforce Service Cloud? Omnichannel Bolster: Benefit Cloud permits client benefit operators to associated with clients on their favored channel, such as phone, e-mail, chat, social media, and SMS, from a single bound together platform. Automation: Benefit Cloud offers a wide run of robotization apparatuses that offer assistance robotize tedious assignments, streamline workflows, and increment efficiency. Customizable: Benefit Cloud is profoundly customizable, ...

"Very good to increasing the customer connectivity by provide service with the help of service cloud"

What do you like best about Salesforce Service Cloud? Web to case, phone to case, chatbot, code What do you dislike about Salesforce Service Cloud? No to dislike all features are good marvelous What problems is Salesforce Service Cloud solving and how is that benefiting you? About new feature

"Great for Case Management"

What do you like best about Salesforce Service Cloud? The best part is managing the SLAs.Able to create separate Support processes and define SLA per different support processes.We can utilize Salesforce Knowledge to create knowledge Articles that help case deflection.Also, there are multiple options to create Case like Email to Case, Web to Case, Question to Case, creating case manually through service console .With omnichannel we can define agent capacity What do you dislike about ...

"Service Cloud is Next Gen solution to business CRM"

What do you like best about Salesforce Service Cloud? Service cloud is highly configurable and easy to use tool. You can access Case and Customer under one roof with unlimited manipulations on data can be performed.Cases created via phone, webchat Or community pages. What do you dislike about Salesforce Service Cloud? There is nothing to dislike.Expecting salesforce to bring out more robust and out of the box functionalities to make it one of the best customer solution tool. What problems ...