Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"Highly flexible, highly configurable must have Customer Service platform"

What do you like best about Salesforce Service Cloud? Service Cloud serves as our CRM to maintain a and keep our customers happy with our products and brand. What do you dislike about Salesforce Service Cloud? It's a necessary evil - it can take some time to get security and sharing just right in complicated environments. What problems is Salesforce Service Cloud solving and how is that benefiting you? Helping us efficiently provide customers with solutions

"Highly flexible, highly configurable must have Customer Service platform"

What do you like best about Salesforce Service Cloud? Service Cloud serves as our CRM to maintain a and keep our customers happy with our products and brand. What do you dislike about Salesforce Service Cloud? It's a necessary evil - it can take some time to get security and sharing just right in complicated environments. What problems is Salesforce Service Cloud solving and how is that benefiting you? Helping us efficiently provide customers with solutions

"Service Cloud for Utilities"

What do you like best about Salesforce Service Cloud? My organization has been using Salesforce for over 5 years now and it has significantly improved the way we manage our data. No more multiple excel documents to review, formulas to build, power point presentations to put together, to report out on our KPIs. With Salesforce our data is in one place, and shared with the right stakeholders. Collaboration and reporting has never been simpler. Creating dashboards to visualize our data is easy ...

"Service Cloud for Utilities"

What do you like best about Salesforce Service Cloud? My organization has been using Salesforce for over 5 years now and it has significantly improved the way we manage our data. No more multiple excel documents to review, formulas to build, power point presentations to put together, to report out on our KPIs. With Salesforce our data is in one place, and shared with the right stakeholders. Collaboration and reporting has never been simpler. Creating dashboards to visualize our data is easy ...

"It was very easy to operate the menus and the cloud connectivity was awesome"

What do you like best about Salesforce Service Cloud? File upload speed to download , both was very fast. Chatter features is also good. The best thing about cloud was the instant uploadation to the server. Triaging features were also good. The chatter options which was BEST i can talk to anyone of the client just be searching the name with great features of formatting also and tagging others also What do you dislike about Salesforce Service Cloud? Auto logged out when away for the desktop ...

"It was very easy to operate the menus and the cloud connectivity was awesome"

What do you like best about Salesforce Service Cloud? File upload speed to download , both was very fast. Chatter features is also good. The best thing about cloud was the instant uploadation to the server. Triaging features were also good. The chatter options which was BEST i can talk to anyone of the client just be searching the name with great features of formatting also and tagging others also What do you dislike about Salesforce Service Cloud? Auto logged out when away for the desktop ...

"Powerful Customer Support"

What do you like best about Salesforce Service Cloud? Chat features and AI. You can offer support on many different channels What do you dislike about Salesforce Service Cloud? setup can be lengthy if you don't know your requirements What problems is Salesforce Service Cloud solving and how is that benefiting you? We can now offer several ways for customers to get support and also offer them FAQs without needing to contact us

"Powerful Customer Support"

What do you like best about Salesforce Service Cloud? Chat features and AI. You can offer support on many different channels What do you dislike about Salesforce Service Cloud? setup can be lengthy if you don't know your requirements What problems is Salesforce Service Cloud solving and how is that benefiting you? We can now offer several ways for customers to get support and also offer them FAQs without needing to contact us

"Empowering customer centric experience of sales force service cloud"

What do you like best about Salesforce Service Cloud? I use Salesforce frequently, but In my extensive career i never used tools like this which is so smooth to use. Apparently I must say it's a game changer in realm of customer service and relationship management. I like some features of this tool which is 360° customer view, omnichannel support, AI powered Automation, case management, Analytics & reporting & customisation and scalability. What do you dislike about Salesforce Service ...

"Empowering customer centric experience of sales force service cloud"

What do you like best about Salesforce Service Cloud? I use Salesforce frequently, but In my extensive career i never used tools like this which is so smooth to use. Apparently I must say it's a game changer in realm of customer service and relationship management. I like some features of this tool which is 360° customer view, omnichannel support, AI powered Automation, case management, Analytics & reporting & customisation and scalability. What do you dislike about Salesforce Service ...