Salesforce Service Cloud Reviews in June 2025: User Ratings, Pros & Cons

"Happy service customer"

What do you like best about Salesforce Service Cloud? Scales with business..easy until confirmation What do you dislike about Salesforce Service Cloud? Omni channel management hard to configure What problems is Salesforce Service Cloud solving and how is that benefiting you? Case management and determine what's trending

"Great platform"

What do you like best about Salesforce Service Cloud? It is easy to configure, allows you to set it up without any development knowledge, if what you need is a basic routing of cases to agents What do you dislike about Salesforce Service Cloud? Contacting support can be challenging, since they don't have all the answers What problems is Salesforce Service Cloud solving and how is that benefiting you? It's used to handle and keep track of guests issues

"Awesome."

What do you like best about Salesforce Service Cloud? The over all start to finish customer experience. What do you dislike about Salesforce Service Cloud? Not sure what can be integrated into it from outside sources. What problems is Salesforce Service Cloud solving and how is that benefiting you? Automation

"Lead product manager and Implementation lead"

What do you like best about Salesforce Service Cloud? Easy to integrate . 1 view for customer Einstein GPT for service. Case sentiments What do you dislike about Salesforce Service Cloud? Nothing so far. May be in future provide more OOTB AI capabilities What problems is Salesforce Service Cloud solving and how is that benefiting you? Account executives can get immediate insights of Customers cases

"Happy service customer"

What do you like best about Salesforce Service Cloud? Scales with business..easy until confirmation What do you dislike about Salesforce Service Cloud? Omni channel management hard to configure What problems is Salesforce Service Cloud solving and how is that benefiting you? Case management and determine what's trending

"Great platform"

What do you like best about Salesforce Service Cloud? It is easy to configure, allows you to set it up without any development knowledge, if what you need is a basic routing of cases to agents What do you dislike about Salesforce Service Cloud? Contacting support can be challenging, since they don't have all the answers What problems is Salesforce Service Cloud solving and how is that benefiting you? It's used to handle and keep track of guests issues

"Awesome."

What do you like best about Salesforce Service Cloud? The over all start to finish customer experience. What do you dislike about Salesforce Service Cloud? Not sure what can be integrated into it from outside sources. What problems is Salesforce Service Cloud solving and how is that benefiting you? Automation

"Lead product manager and Implementation lead"

What do you like best about Salesforce Service Cloud? Easy to integrate . 1 view for customer Einstein GPT for service. Case sentiments What do you dislike about Salesforce Service Cloud? Nothing so far. May be in future provide more OOTB AI capabilities What problems is Salesforce Service Cloud solving and how is that benefiting you? Account executives can get immediate insights of Customers cases

"My Honest review"

What do you like best about Salesforce Service Cloud? Salesforce provides better access to customer database and it empowers the customer's enabling them to help themselves. What do you dislike about Salesforce Service Cloud? The platform is a Lil bit complex so we need to train our users to become proficient. What problems is Salesforce Service Cloud solving and how is that benefiting you? It is Solving and managing customer cases,your team can easily assign case and easily set ...

"Very useful crm for companies easy to use and develop"

What do you like best about Salesforce Service Cloud? I appreciate Salesforce Service Cloud's robust features, especially its comprehensive case management, intuitive agent workspace, and seamless integration with other Salesforce products. The platform's scalability and automation capabilities contribute to a more efficient and customer-focused support process. What do you dislike about Salesforce Service Cloud? One drawback I've encountered with Salesforce Service Cloud is the complexity ...