Salesforce Service Cloud Reviews in July 2025: User Ratings, Pros & Cons

"Optimize your Customer Service"

What do you like best about Salesforce Service Cloud? The capacity to Track and scale the service cases, and the knowledge help plus einstein capabilities What do you dislike about Salesforce Service Cloud? The voice channel integration with omnichannel. What problems is Salesforce Service Cloud solving and how is that benefiting you? Track the agents activity and support them to make their Job better

"Dreamforce 23"

What do you like best about Salesforce Service Cloud? Ease of use and use friendly for all our users What do you dislike about Salesforce Service Cloud? Workflows linking properly for outcome for unique situations What problems is Salesforce Service Cloud solving and how is that benefiting you? Knowledge base integration and automation with ai to better assist our clients

"Service Cloud Review"

What do you like best about Salesforce Service Cloud? Case management system, web to-case, milestone, Omni channel What do you dislike about Salesforce Service Cloud? something Omni channel routing issue, refreshing issue What problems is Salesforce Service Cloud solving and how is that benefiting you? Omni channel

"Service cloud for customer operations"

What do you like best about Salesforce Service Cloud? Service cloud offers out of box features for managing customer operations with multiple channels. Exited to introduce co-pilot or AI on service cloud for our product What do you dislike about Salesforce Service Cloud? Nothing as such. A better channel integration which can be provided OOB would be good. Have been using service cloud for more than 15 years and it's evolved over time What problems is Salesforce Service Cloud solving and ...

"For agents by agents"

What do you like best about Salesforce Service Cloud? It is easy to customize and we can react to and implement agent feedback in near real time. What do you dislike about Salesforce Service Cloud? Everything so far has been outstanding, great job. What problems is Salesforce Service Cloud solving and how is that benefiting you? Single pane of glass to reduce need to go to multiple places to solve a customer's issue.

"Service Cloud CRM for Retail Fast Fashion"

What do you like best about Salesforce Service Cloud? Automation AI and Customer 360 are the best features What do you dislike about Salesforce Service Cloud? Direct social media connectivity not available as out of the box What problems is Salesforce Service Cloud solving and how is that benefiting you? Customer pro actove support resolved

"Super helpful"

What do you like best about Salesforce Service Cloud? Ease of use, flexibility, adaptability, service voice compatible What do you dislike about Salesforce Service Cloud? Basic issues with email not updati no if contact is updated on a case email What problems is Salesforce Service Cloud solving and how is that benefiting you? Customers are able to keep track of their cases. Customer and Technical support can work more efficiently

"Handle Service Issues With Ease Using Salesforce Service Cloud"

What do you like best about Salesforce Service Cloud? Service Cloud allows call center agents to intake issues reported by Users and quantify the same issues under a grouping of Cases under a parent case for tracking. What do you dislike about Salesforce Service Cloud? Service Cloud requires a bit of customization to get it fully functioning for your service process. However, this is the crutch for getting your team on the same page, handling assignment and escalation, and notifications ...

"Salesforce Service Cloud"

What do you like best about Salesforce Service Cloud? Customer interaction and knowledge around the customer's behavior What do you dislike about Salesforce Service Cloud? Nothing is wrong. All good with service cloud. What problems is Salesforce Service Cloud solving and how is that benefiting you? Live chat gives our customers another resource and way to reach out company with questions and needed assistance

"Wow! Really good service tool"

What do you like best about Salesforce Service Cloud? Our org moved from Zendesk to Service cloud and we have improved our productivity by 10X. Deginately a best product available in market for a growing organisation. What do you dislike about Salesforce Service Cloud? Ahh,..overall its been good for us but its cost, complexity, learning curve, integration challenges, performance/scalability concerns, and some issues with customer support. What problems is Salesforce Service Cloud solving ...