8.7
Spot Score
Salesforce Field Service Reviews in June 2026: User Ratings, Pros & Cons
Streamline service to maximize productivity and profits.
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Starts from $50 / user / month when yearly
Salesforce Field Service Reviews & Ratings
Spotsaas Editor’s POV
Salesforce Field Service is a robust solution for managing field service operations, offering extensive features that enhance productivity and streamline processes. Its analytics capabilities provide valuable insights for service companies of all sizes.Read more
Salesforce Field Service pros and cons
Comprehensive order management
Improves workflows
Enhances analytics
Increases productivity
Can be complex for small firms
Higher cost for smaller businesses
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Showing 71-80 out of 358
SF
Syed Farook A
09/14/23
"Very helpful for the engineers"
What do you like best about Salesforce Field Service? Dispatcher console is easy to use and really helpful What do you dislike about Salesforce Field Service? Territory management and stock management What problems is Salesforce Field Service solving and how is that benefiting you? Quickly address the issue of the customer
JG
John G
09/14/23
"Field Service is excellent but some limitations exist"
What do you like best about Salesforce Field Service? Consistent experience for all field service representatives using the mobile app and much more consistency worldwide. Clearer separation of responsibilities between remote, field and dispatchers What do you dislike about Salesforce Field Service? Not as customizable as we need to support enterprise, mid range and consumer products. There is no way to make distinctions in how we schedule for these things. What problems is Salesforce Field ...
Read more
TC
Terri C
09/14/23
"VRA is so helpful"
What do you like best about Salesforce Field Service? Love the VEA tool. We implemented that this year and it has been a game changer. What do you dislike about Salesforce Field Service? We only use the VRE we don't use the full seats are filled service at the same but it might be something we can do it another later time What problems is Salesforce Field Service solving and how is that benefiting you? We wanted a way to help our internal team how far dealers faster to be able to see what ...
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AM
Ashlyn M
09/14/23
"Service Cloud is a Dream for SMB"
What do you like best about Salesforce Field Service? Helps our support team easily manage customer requests What do you dislike about Salesforce Field Service? I would like to see a hybrid of Sales and Service Cloud What problems is Salesforce Field Service solving and how is that benefiting you? Case management for our Account Technician team!
AU
Anonymous User
09/14/23
"It’s an amazing product which has other use cases out side of FSL domain."
What do you like best about Salesforce Field Service? Scheduling and Dispatching in service console. What do you dislike about Salesforce Field Service? It is hard to learn sometimes and is not intutive What problems is Salesforce Field Service solving and how is that benefiting you? Rapid delivery of service in emergency situations
SF
Syed Farook A
09/14/23
"Very helpful for the engineers"
What do you like best about Salesforce Field Service? Dispatcher console is easy to use and really helpful What do you dislike about Salesforce Field Service? Territory management and stock management What problems is Salesforce Field Service solving and how is that benefiting you? Quickly address the issue of the customer
TC
Terri C
09/14/23
"VRA is so helpful"
What do you like best about Salesforce Field Service? Love the VEA tool. We implemented that this year and it has been a game changer. What do you dislike about Salesforce Field Service? We only use the VRE we don't use the full seats are filled service at the same but it might be something we can do it another later time What problems is Salesforce Field Service solving and how is that benefiting you? We wanted a way to help our internal team how far dealers faster to be able to see what ...
Read more
AU
Anonymous User
09/14/23
"Field love"
What do you like best about Salesforce Field Service? The console! Visually beneficial and shortcuts to chatter SA views!! What do you dislike about Salesforce Field Service? Space for Action buttons. Only two right now... :( What problems is Salesforce Field Service solving and how is that benefiting you? Schedule & dispatch consistency for global harmonization
AU
Anonymous User
09/14/23
"It’s an amazing product which has other use cases out side of FSL domain."
What do you like best about Salesforce Field Service? Scheduling and Dispatching in service console. What do you dislike about Salesforce Field Service? It is hard to learn sometimes and is not intutive What problems is Salesforce Field Service solving and how is that benefiting you? Rapid delivery of service in emergency situations
AM
Ashlyn M
09/14/23
"Service Cloud is a Dream for SMB"
What do you like best about Salesforce Field Service? Helps our support team easily manage customer requests What do you dislike about Salesforce Field Service? I would like to see a hybrid of Sales and Service Cloud What problems is Salesforce Field Service solving and how is that benefiting you? Case management for our Account Technician team!
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].