Salesforce Field Service Reviews in July 2026: User Ratings, Pros & Cons

"Field Service is excellent but some limitations exist"

What do you like best about Salesforce Field Service? Consistent experience for all field service representatives using the mobile app and much more consistency worldwide. Clearer separation of responsibilities between remote, field and dispatchers What do you dislike about Salesforce Field Service? Not as customizable as we need to support enterprise, mid range and consumer products. There is no way to make distinctions in how we schedule for these things. What problems is Salesforce Field ...

"Field Service Creates World Class Innovation"

What do you like best about Salesforce Field Service? Has a great calendar function, fabulous automation, and lots of cool mobile App features What do you dislike about Salesforce Field Service? It has a lot of bugs, especially within bundling and requires a lot of customization to make it usable. What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling appointments, bundling automatically to save trips

"Alliance Manager"

What do you like best about Salesforce Field Service? Salesforce Field Service Cloud is a lot in demand by customers who need help in handling their distribution management channels. It definitely eases up the entire process for companies and helps in creating an efficient flow. What do you dislike about Salesforce Field Service? There is nothing really wrong with the Field Service cloud apart from its high cost which sometimes puts customers in two minds and that is when the competition ...

"Just getting started w FSL"

What do you like best about Salesforce Field Service? Gantt chart makes scheduling easy. Need mass create What do you dislike about Salesforce Field Service? Need the ability to mass create service appt What problems is Salesforce Field Service solving and how is that benefiting you? Deprivation of shift expert.

"Field Service done right"

What do you like best about Salesforce Field Service? Salesforce Field Service has one of the best visual representation in dispatch board that provides a very good view of the appointments by status. What do you dislike about Salesforce Field Service? Salesforce Field Service Mobile is one of the features that i would like Salesforce to enhance and provide more robust features on mobile. What problems is Salesforce Field Service solving and how is that benefiting you? It is helping us ...

"FSL USABILITY AND CUSTIMIZATION"

What do you like best about Salesforce Field Service? UI DESING SNF USABILITY IS GOOD WITH DRAG DROP FUNCTIONALITY AND ADMIN CUSTIMIZATION What do you dislike about Salesforce Field Service? COMPLEXITY OF CUSTOMIZATIOM AND CUSTOM CODING ON SA AND WOLI NOT ABLE TO DIFERENCIATE What problems is Salesforce Field Service solving and how is that benefiting you? COMPLEX DESIGN AND LESS DOCUMENTAION

"Field Service Creates World Class Innovation"

What do you like best about Salesforce Field Service? Has a great calendar function, fabulous automation, and lots of cool mobile App features What do you dislike about Salesforce Field Service? It has a lot of bugs, especially within bundling and requires a lot of customization to make it usable. What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling appointments, bundling automatically to save trips

"Amazing"

What do you like best about Salesforce Field Service? Lo he usado en mi anterior trabajo y realmente nos ayudo durante todo el proceso. Practico y de fácil utilización. What do you dislike about Salesforce Field Service? Quizás algunas instancias no eran simples de entender What problems is Salesforce Field Service solving and how is that benefiting you? Facilito el trabajo diario de más de 50 personas en una etapa donde era complicado gestionar los recursos.

"Field Service Lightning is a great tool"

What do you like best about Salesforce Field Service? The amount of out of the box capabilities asscociated with schedule optimization and routing efficiencies is amazing. What do you dislike about Salesforce Field Service? Mobility solution can be more robust providing offline capabilities (not just cache) including a local db on the device. Also more flexibility around Gantt customizations and a good asset data model overcoming all current limitations would be ideal What problems is ...

"Great session"

What do you like best about Salesforce Field Service? Very flexible solution for work orders, service appointments and dispatch What do you dislike about Salesforce Field Service? The setup seems complex and it would help to have more videos or starter kit. What problems is Salesforce Field Service solving and how is that benefiting you? Managing appointments for service work