Salesforce Field Service Reviews in June 2026: User Ratings, Pros & Cons

"Amazing"

What do you like best about Salesforce Field Service? Lo he usado en mi anterior trabajo y realmente nos ayudo durante todo el proceso. Practico y de fácil utilización. What do you dislike about Salesforce Field Service? Quizás algunas instancias no eran simples de entender What problems is Salesforce Field Service solving and how is that benefiting you? Facilito el trabajo diario de más de 50 personas en una etapa donde era complicado gestionar los recursos.

"FSL USABILITY AND CUSTIMIZATION"

What do you like best about Salesforce Field Service? UI DESING SNF USABILITY IS GOOD WITH DRAG DROP FUNCTIONALITY AND ADMIN CUSTIMIZATION What do you dislike about Salesforce Field Service? COMPLEXITY OF CUSTOMIZATIOM AND CUSTOM CODING ON SA AND WOLI NOT ABLE TO DIFERENCIATE What problems is Salesforce Field Service solving and how is that benefiting you? COMPLEX DESIGN AND LESS DOCUMENTAION

"Great session"

What do you like best about Salesforce Field Service? Very flexible solution for work orders, service appointments and dispatch What do you dislike about Salesforce Field Service? The setup seems complex and it would help to have more videos or starter kit. What problems is Salesforce Field Service solving and how is that benefiting you? Managing appointments for service work

"Field Service done right"

What do you like best about Salesforce Field Service? Salesforce Field Service has one of the best visual representation in dispatch board that provides a very good view of the appointments by status. What do you dislike about Salesforce Field Service? Salesforce Field Service Mobile is one of the features that i would like Salesforce to enhance and provide more robust features on mobile. What problems is Salesforce Field Service solving and how is that benefiting you? It is helping us ...

"Field Service in Review"

What do you like best about Salesforce Field Service? Everything at Salesforce turns your ordinary experience into a streamlined and consistent approach that is intuitive for all users when your associates are on the go and mobile. What do you dislike about Salesforce Field Service? Despite being intuitive, having Salesforce for the field can be overwhelming when you are working away from the office without the comfort of trying to figure out the answer without people staring at you. What ...

"Technician time is money"

What do you like best about Salesforce Field Service? Efficient management of service and ease of data capture for understanding and effectively meeting field service needs What do you dislike about Salesforce Field Service? The transformation of legacy applications and portability What problems is Salesforce Field Service solving and how is that benefiting you? Improving technician productivity and right first time

"Alliance Manager"

What do you like best about Salesforce Field Service? Salesforce Field Service Cloud is a lot in demand by customers who need help in handling their distribution management channels. It definitely eases up the entire process for companies and helps in creating an efficient flow. What do you dislike about Salesforce Field Service? There is nothing really wrong with the Field Service cloud apart from its high cost which sometimes puts customers in two minds and that is when the competition ...

"Field Service Creates World Class Innovation"

What do you like best about Salesforce Field Service? Has a great calendar function, fabulous automation, and lots of cool mobile App features What do you dislike about Salesforce Field Service? It has a lot of bugs, especially within bundling and requires a lot of customization to make it usable. What problems is Salesforce Field Service solving and how is that benefiting you? Scheduling appointments, bundling automatically to save trips

"Field service with handcuffs"

What do you like best about Salesforce Field Service? Offline capability of the mobile app, gantt chart capabilities, crew management tool. What do you dislike about Salesforce Field Service? Very limited capability for mobile app customization. What problems is Salesforce Field Service solving and how is that benefiting you? It helps us schedule and dispatch technicians to do fiber optic installs.

"Virtual sales rep of the future"

What do you like best about Salesforce Field Service? It's integrations with telephony services and multi tasking. It makes the field customer service team so effective. What do you dislike about Salesforce Field Service? Lack of AI, which will be fixed with Data cloud. Lightning upgrade made some functionalities slow. Pls look into it. What problems is Salesforce Field Service solving and how is that benefiting you? Post COVID, virtual engagements have increased. And field service for ...